Business Details
Emergency
services
Trusted Water Damage Restoration Services in Charleston
Service Restore Pro has been a trusted name in water damage restoration for over 25 years, serving Charleston and surrounding areas. Our family-owned business combines certified expertise with cutting-edge technology to deliver rapid, reliable solutions for residential and commercial properties. With 24/7 emergency response, we prioritize customer satisfaction through transparent communication, OSHA-compliant safety practices, and scientifically proven drying methods.Our IICRC-certified team handles projects of all sizes, from burst pipes to large-scale floods, ensuring minimal disruption to clients' lives and operations. Backed by partnerships with top insurance providers and a commitment to exceeding industry standards, we maintain a legacy of trust through personalized service and accountability.
Services
Water Damage Restoration
Flood Cleanup
Sewage Damage
Broken Pipe Repair
Basement Flood Cleanup
Hardwood Floor Drying
Commercial Water Damage
Emergency Response
Mold Remediation
Insurance Claim Assistance
Highlights and features
- 24/7 emergency response for urgent water damage situations
- IICRC-certified professionals with 25+ years of local experience
- Family-owned business prioritizing personalized client communication
- Scientifically proven drying methods with advanced equipment
- Direct collaboration with major insurance providers
Associations and certifications
- IICRC
What people say
Prompt response
Excellent customer care
Sensitive to family needs
High-quality services
Reasonable pricing
Services
Water Damage Restoration
Our comprehensive water damage restoration service addresses emergencies from burst pipes to natural disasters. Using industrial-grade equipment, we extract water, dry structures, and prevent mold growth while coordinating with insurance providers. Our IICRC-certified technicians work 24/7 to restore properties to pre-damage conditions, prioritizing safety and minimizing business disruption.
Sewage Damage
Specialized sewage damage remediation follows strict safety protocols to remove contaminated water and sanitize affected areas. Our team uses EPA-approved disinfectants and advanced drying systems to eliminate health hazards while restoring structural integrity. We handle insurance documentation and provide detailed reports for commercial and residential clients.
Emergency Response
Available 24 hours a day, our rapid response team arrives within an hour for Charleston-area emergencies. Equipped with mobile extraction units and thermal imaging cameras, we immediately assess damage and implement mitigation strategies. This critical first step prevents secondary damage and reduces long-term repair costs for homeowners and businesses.
Hardwood Floor Drying
Precision hardwood floor drying employs low-grain refrigerant dehumidifiers and specialized air movers to preserve structural integrity. Our technicians monitor moisture levels hourly to prevent warping or cracking. This method maintains property value by avoiding complete floor replacement while ensuring thorough drying beneath subfloor layers.
Commercial Water Damage
Tailored commercial water damage solutions minimize operational downtime for offices, healthcare facilities, and industrial spaces. Our team coordinates repairs around business hours and provides temporary equipment solutions. With experience handling projects exceeding 1,000,000 square feet, we deliver scalable responses while maintaining OSHA compliance and business continuity.
People
John E. Winther
Owner
With over 25 years in emergency services, John E. Winther leads Service Restore Pro's strategic operations. Certified by IICRC in water damage restoration, he consults on workforce training and quality control while maintaining hands-on involvement in complex restoration projects across Charleston's commercial sector.
John N. Winther
Operations Manager
John N. Winther oversees daily operations and crew supervision as Operations Manager. Holding dual certifications in water damage restoration and mold remediation, he manages project estimates and ensures technical compliance with industry standards while maintaining direct client communication throughout restoration processes.
Questions
What types of water damage do you handle?
We manage all categories including burst pipes, sewage backups, storm flooding, and appliance leaks for residential and commercial properties.
How quickly can you respond to emergencies?
Our 24/7 team arrives within an hour for Charleston-area calls, with equipment ready to begin mitigation immediately upon arrival.
Do you work with insurance companies?
Yes, we coordinate directly with major insurers, providing documentation and detailed reports to streamline claims processing for clients.
Are your technicians certified?
All staff hold IICRC certification in water damage restoration, with additional training in mold remediation and OSHA safety standards.
What areas do you service?
We serve Charleston, North Charleston, Mt Pleasant, Goose Creek, and Summerville with plans for regional expansion.
How do you handle hardwood floor drying?
We use specialized dehumidifiers and moisture monitoring systems to preserve hardwood integrity while preventing long-term structural damage.
