Business Details
50+ Years
experience
Emergency
services
Open 24/7
always available
Your Trusted Plumbing & HVAC Experts in Syracuse, NY
Since 1944, Potter Heating & Air Conditioning and Perrone Plumbing have provided Syracuse, NY, and surrounding communities with expert plumbing, heating, and cooling services. Founded by Homer Potter and John Perrone, the companies merged under the leadership of Suzanne Kondra-DeFuria, who has maintained their commitment to quality service at fair prices. Our mission prioritizes customer satisfaction through transparent communication, skilled technicians, and durable solutions for residential, commercial, and federal clients. With over 70 years of combined experience, we specialize in system installations, emergency repairs, and energy-efficient upgrades.Our team receives ongoing training to deliver reliable service while adhering to ethical business practices and community engagement. We partner with industry leaders like Bryant and York for premium equipment and offer financing options through GreenSky to ensure accessibility. Certified as a Womens Business Enterprise, we maintain 24-hour emergency availability and serve diverse sectors including healthcare facilities, government projects, and private residences.
Services
Residential Plumbing
Commercial HVAC
Boiler Repair
Duct Sealing
24/7 Emergency Service
Sewer Inspection
Radiant Heating
Air Quality Systems
Details
- Year established: 1944
Highlights and features
- 70+ years serving Syracuse with expert plumbing and HVAC services
- 24-hour emergency response for urgent system failures
- GreenSky financing options for affordable upgrades
- Factory-certified technicians for Bryant and York equipment
- Proven track record with federal and commercial projects
Associations and certifications
- SBA 8(a) Program
- New York State Womens Business Enterprise (WBE)
What people say
Professional, efficient service
Within-the-hour emergency response
Affordable solutions
Expert system explanations
Reliable installations
Services
Residential Plumbing
We provide comprehensive plumbing solutions for homeowners, including pipe repairs, water heater installations, and drain cleaning. Our technicians address emergencies like leaks and frozen pipes with rapid response. Services emphasize long-term durability and system efficiency improvements.
Commercial HVAC
Specialized heating and cooling systems for corporate spaces ensure employee comfort and energy efficiency. We install York equipment and maintain systems through tailored maintenance programs. Projects include facilities like medical centers and correctional institutions.
Sewer Inspection
Advanced camera technology identifies blockages and pipe damage with GPS precision. Real-time imaging allows immediate problem assessment and cost-effective repairs. Services prevent future issues through comprehensive system evaluations.
Boiler Repair
Maintenance and repair services for residential and commercial boiler systems ensure reliable hot water and heating. Technicians handle gas and oil-fired units with safety checks and efficiency optimizations to reduce energy costs.
Duct Sealing
Sealing metal ductwork improves HVAC efficiency by preventing air loss. Our process upgrades insulation to R12 levels, reducing energy bills and enhancing system performance for older homes and commercial buildings.
People
Suzanne Kondra-DeFuria
President & Owner
Mechanical engineer and business leader with 35+ years in HVAC and plumbing. First woman president of Syracuse Heating Contractors Association. Cancer survivor and community volunteer with 43 years of service at St. Joseph's Hospital.
Questions
Do you offer emergency plumbing services?
Yes, we provide 24-hour emergency service for urgent plumbing and HVAC issues with rapid response times.
What financing options are available?
GreenSky offers no-interest financing for 12 months and fixed-rate plans up to 120 months for qualified applicants.
Are your technicians certified?
Our team holds factory certifications for Bryant and York equipment with ongoing training in latest HVAC technologies.
What areas do you service?
We serve Syracuse, NY and surrounding Central New York areas including Onondaga, Cayuga, and Oswego counties.
How can I improve indoor air quality?
We install whole-house air purifiers and recommend duct sealing to reduce contaminants and improve HVAC efficiency.
Do you work on federal projects?
Yes, we partner with Kondra & Jaquin Enterprises for government contracts including prisons, hospitals, and military facilities.
Reviews (4)
Lisa S.
Jan 16, 2020
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Most unprofessional and rude company I have ever dealt with. Came out to give us a quote in October for some extensive plumbing work and never heard back from them. We followed up every 2 weeks until today. Lost our paperwork and when I called I was treated like I was garbage and was hung up on. Don't waste your time.
Gloria A.
Nov 07, 2019
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5 yr customer. Annual tuneups of furnace and a/c. Quality service, swift response to all requests. Yesterday experienced furnace quitting on me. Thermostat not responding despite battery change. Called at 8am and had tech in my home by 2.
Ryan replaced existing thermostat with one far simpler, and with large lighted font. Proceeded to completely tuneup and clean unit. Even helped me with suggestions on redirecting excessive heat on my second level. Immediately put on booties to keep floor area free of debris, vacuumed everywhere too. Excellent customer service, upstanding employees.
Ryan replaced existing thermostat with one far simpler, and with large lighted font. Proceeded to completely tuneup and clean unit. Even helped me with suggestions on redirecting excessive heat on my second level. Immediately put on booties to keep floor area free of debris, vacuumed everywhere too. Excellent customer service, upstanding employees.
Yelena D.
Jul 25, 2019
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That were able to come out the same day and assist us with a severely clogged drain. Worth every penny to have someone come out and know what they're doing
Vicky H.
Jul 20, 2019
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Highly satisfied! Our AC decided to stop working yesterday and of course on one of the hottest days of summer. Got home last night after 7pm to a warm and toasty house. Received a call back from Tim, the on-call technician, described the problem and made an appointment for morning. He arrived before the scheduled time, looked at the AC unit, fixed and tested it and was done in less than 1/2 hour. Answered all my questions and gave me some tips about air filters. Couldn't have asked for better service. Highly recommend this company, and plan to call them back for furnace maintenance
