Business Details
44 Years
experience
Your Trusted Pool Service Experts in Gaithersburg
Watercrafters has been a trusted provider of pool and spa solutions since 1982, serving Montgomery County and surrounding areas with over four decades of expertise. Our certified professionals deliver comprehensive services including maintenance, repairs, equipment installation, and renovations, backed by continuous education in industry innovations. We prioritize honest craftsmanship and personalized service, ensuring clients receive tailored solutions for optimal pool performance. With a loyal team averaging over 10 years of tenure, we combine technical proficiency with unwavering customer support.Our retail store offers premium chemicals and eco-friendly products to maintain pristine pool conditions year-round. Committed to community safety, we partner with drowning prevention organizations while maintaining A+ accreditation. From seasonal openings to winterizations, our certified technicians adhere to rigorous standards, ensuring reliability for both residential and commercial clients.
Services
Pool Maintenance
Equipment Repair
Pool Renovations
Chemical Supply
Winterization Services
Automation Systems
Safety Covers
Vacation Service
Details
- Year established: 1982
Highlights and features
- Certified technicians with over 130 years of combined experience
- Locally owned since 1982 with deep community knowledge
- Eco-friendly chemical and equipment solutions available
- A+ accredited with 4.8-star customer satisfaction rating
- Comprehensive service coverage from maintenance to renovations
Associations and certifications
- Association of Pool and Spa Professionals (APSP)
What people say
Outstanding customer service
Knowledgeable and patient staff
Crystal clear water results
A+ accredited business
Family-like treatment
Services
Pool Maintenance
Our certified technicians provide comprehensive weekly maintenance including chemical balancing, equipment checks, and debris removal. With over 40 years of experience, we ensure optimal water quality and system performance using industry-leading products. Our proactive approach prevents costly repairs while maintaining safe swimming conditions for residential and commercial clients.
Equipment Repair
Specializing in all major pool equipment brands, our team diagnoses and repairs heaters, pumps, filters, and automation systems. We stock essential replacement parts and utilize advanced diagnostic tools to minimize downtime. From minor adjustments to complete overhauls, our certified technicians ensure efficient operation of your pool's mechanical systems.
Pool Renovations
Transform your outdated pool with our renovation services including surface resurfacing, tile replacement, and equipment modernization. We offer customized solutions to enhance aesthetics and functionality while extending your pool's lifespan. Our experts guide clients through material selections and design improvements for optimal results.
Winterization Services
Protect your pool during off-seasons with our three-tiered closing options. We perform complete system winterization, including antifreeze application, equipment protection, and chemical balancing. Our technicians ensure proper water level management and cover installation to prevent winter damage while maintaining water quality.
Vacation Service
Maintain pool clarity during absences with our scheduled vacation service. Our technicians perform essential maintenance tasks including basket emptying, filter cleaning, and chemical adjustments during 30-minute visits. This service prevents water quality issues and ensures your pool remains ready for immediate use upon return.
Questions
What areas do you service?
We serve Montgomery County, Howard County, Carroll County, Southern Frederick County, and surrounding areas in Maryland.
Are your technicians certified?
Yes, all service technicians are certified by the Association of Pool and Spa Professionals (APSP).
Do you offer emergency pool services?
While we don't provide 24/7 emergency services, we prioritize urgent requests during regular business hours.
Can you help with pool automation systems?
Yes, we install and service automated control systems from leading manufacturers like Pentair and Jandy.
What payment methods do you accept?
We accept major credit cards, checks, and cash for both retail purchases and service appointments.
Do you provide winter pool maintenance?
Yes, we offer off-season checkups with customizable visit schedules from November through March.
Videos
Reviews (5)
George Romas
Sep 22, 2021
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Always a good experience, with employees providing excellent explana8 and directions to keep your pool healthy and clean.
Anisa Forouzandeh
Aug 29, 2021
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Outstanding customer service! Many thanks to Mike patiently listen to my concerns about my pool, and addressed all of them. The store is very organized also the associates are well trained and have the knowledge.
R. David Chambers
Jun 23, 2021
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People are friendly, knowledgeable, and no pressure on sales. I don't own a pool, but my friend did, so I've been in a few times with him. Seems to be a good range of products available, and if they're out of something you want they can probably order it for you.
Ron Radio
Jun 02, 2021
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After almost 17 years, we finally needed to repair cracks, re-plaster and replace coping/tile. We also had a section of the pool deck that had a serious settlement crack. We had four estimates including Watercrafters, all relatively close in price. Brian the renovations manager at Watercrafters seemed the most knowledgeable and I just felt more comfortable doing business with him, plus having a reputable storefront behind him even more so. After using Watercrafters for their always free water testing/advice, and chemicals supplies for many years, I am very happy we chose them for the renovation
Kala Hagen
Jan 01, 2021
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We had a really tough time getting our pool up and running this year. We had skipped opening last year due to financial constraints, so the pool was really dirty. Watercrafters was there every step of the way. It took about 6 weeks, and about 3 different approaches, but our pool is finally the crystal clear oasis I had been longing for. It was admittedly a frustrating process, but we could tell everyone at Watercrafters was really trying to help us and even pulled a few strings that they didn't have to every once in a while. I definitely intend to keep using them for all of our pool maintenance
