Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Home Services in Buffalo, NY
Duffett Plumbing, Heating & AC has been a trusted provider of home services in Western New York since 1921. Our team of certified professionals specializes in HVAC systems, plumbing, electrical services, and indoor air quality solutions, serving Buffalo, Rochester, and surrounding communities. We offer 24/7 emergency services and prioritize customer satisfaction through our 100% satisfaction guarantee. With over a century of experience, we combine technical expertise with personalized service to address every homeowner's needs. Our commitment to quality is reflected in our Factory Authorized Trane System Dealer status and comprehensive warranties.We provide upfront pricing, routine maintenance plans, and financing options to ensure accessibility for all customers. Our local technicians undergo rigorous training and background checks to maintain the highest standards of professionalism. From furnace installations to plumbing repairs, we deliver reliable solutions that enhance home comfort and efficiency. Our community involvement and long-standing reputation underscore our dedication to excellence in every service call. At Duffett Plumbing, Heating & AC, we believe in building lasting relationships through transparent communication and exceptional service delivery.
Services
HVAC Repair
Plumbing Services
Electrical Installations
Furnace Maintenance
Water Heater Repair
Duct Cleaning
Indoor Air Quality
Emergency Services
Maintenance Plans
Financing Options
Details
- Year established: 1921
Highlights and features
- We offer 24/7 emergency services with no additional fees for nights or weekends
- Our certified technicians undergo rigorous training and background checks
- We provide 0% financing options for qualified customers
- We back all work with a 2-year warranty and 100% satisfaction guarantee
- Our team has over 100 years of combined experience serving Western New York
Associations and certifications
- Trane
What people say
Great service
Knowledgeable technicians
Prompt response
Professional staff
Reliable repairs
Services
HVAC Repair
Our certified technicians provide comprehensive HVAC repair services for all makes and models. We offer 24/7 emergency response with no additional fees for nights or weekends. Every repair includes a 2-year warranty and upfront pricing guarantee. Our team diagnoses issues quickly using advanced diagnostic tools while maintaining clear communication throughout the process. With over a century of combined experience, we ensure optimal system performance and energy efficiency for residential customers across Western New York.
Plumbing Services
We deliver full-service plumbing solutions including emergency repairs, drain cleaning, and water heater maintenance. Our licensed plumbers use professional-grade equipment to resolve clogs, leaks, and system failures efficiently. Service includes sewer line inspections, tankless water heater installations, and preventative maintenance plans. All work complies with local code requirements while maintaining clean workspaces during service calls. Our team handles both residential and commercial plumbing needs with guaranteed satisfaction.
Electrical Installations
Our electrical services cover panel upgrades, EV charging station installations, and whole-home generator systems. Certified electricians perform safety inspections and code compliance checks for both new installations and system upgrades. We specialize in older home rewiring while preserving structural integrity. Service includes surge protection systems and lighting installations with emphasis on energy efficiency improvements. All electrical work comes with comprehensive warranties and detailed customer education about system maintenance.
Furnace Maintenance
Our preventative furnace maintenance includes multi-point inspections and system efficiency calibrations. Technicians perform filter replacements, burner cleanings, and safety control checks to ensure optimal performance. Annual maintenance plans extend equipment lifespan while reducing energy costs through improved efficiency. We use manufacturer-recommended procedures for all furnace brands including Trane systems. Regular maintenance helps prevent emergency breakdowns during peak heating seasons in Western New York.
Emergency Services
We provide round-the-clock emergency response for HVAC, plumbing, and electrical system failures. Our dispatch system prioritizes urgent service requests with average response times under two hours. Emergency technicians carry essential replacement parts for common system failures. No additional fees apply for after-hours service, and all emergency repairs include follow-up support. Our team handles critical situations like frozen pipes, heating failures, and electrical hazards with immediate attention.
People
Chris Duffett Plumbing, Heating & AC
Service Technician
Experienced technician with over 15 years in residential HVAC and plumbing services. Known for clear communication and thorough problem diagnosis. Maintains perfect customer satisfaction ratings across multiple service categories.
Michael Burgio
Senior Plumber
Master plumber specializing in complex leak detection and system upgrades. Provides detailed explanations of repair options while maintaining efficient service times. Recognized for exceptional customer service in multiple online reviews.
Brandon
HVAC Technician
Certified HVAC specialist with expertise in system diagnostics and emergency repairs. Completes average service calls 20% faster than industry standards while maintaining 100% accuracy in first-time fixes.
Zana
Electrical Technician
Licensed electrician with specialization in residential upgrades and safety inspections. Combines technical expertise with customer education to ensure long-term system reliability and safety compliance.
Todd Bianchi
Service Manager
Experienced in complex system troubleshooting and replacement planning. Coordinates multi-technician projects while maintaining direct customer communication throughout installation processes.
Questions
Do you offer 24/7 emergency services?
Yes, we provide 24/7 emergency HVAC, plumbing, and electrical services with no additional fees for nights or weekends.
What areas do you service?
We serve Buffalo, Rochester, Niagara Falls, Cheektowaga, and all surrounding areas of Western New York.
Do you offer financing options?
Yes, we provide 0% financing options for qualified customers on new system installations and major repairs.
Are your technicians certified?
All our technicians are licensed, insured, and undergo rigorous training including background checks and ongoing professional development.
What warranties do you offer?
We provide a 2-year warranty on all repairs and a 100% satisfaction guarantee on every service call.
Can I schedule same-day service?
Yes, we typically offer same-day service appointments for both emergency and routine maintenance requests.
Reviews (5)
John Murphy
Dec 22, 2021
Report
Positive:Professionalism,Punctuality,Responsiveness
The crew was super polite and friendly and explained every step to me
Service:Install heating system
The crew was super polite and friendly and explained every step to me
Service:Install heating system
Kelly Billittier
Dec 12, 2021
Report
Positive:Professionalism,Punctuality,Responsiveness
Chris was polite, professional, and provided service in a timely manner. Would recommend.
Service:Unclog drain
Chris was polite, professional, and provided service in a timely manner. Would recommend.
Service:Unclog drain
Robert Pfohl
Dec 05, 2021
Report
We have been delighted with the service including the workmanship, courtesy and its promptness.
Services:Install thermostat,Install heating system
Services:Install thermostat,Install heating system
Amanda N. Crossan
Nov 16, 2021
Report
Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Our furnace broke and this was the only company that would come out the day I called to help and give assistance ! All the employees were helpful, polite and so kind to our 3 year old ! Highly recommend them !
Our furnace broke and this was the only company that would come out the day I called to help and give assistance ! All the employees were helpful, polite and so kind to our 3 year old ! Highly recommend them !
K. Psychnurse
Oct 30, 2021
Report
Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Duffett Plumbing, Heating & AC are totally AWESOME! Top notch professionalism & quality work from start to finish. Duffett helped me with a bunch of overwhelming heating & plumbing needs the last two months. I highly recommend all that they do. Hands down the very best!
Services:Install water heater,Install toilet,Install thermostat,Installation,Install heating system,Install faucet
Duffett Plumbing, Heating & AC are totally AWESOME! Top notch professionalism & quality work from start to finish. Duffett helped me with a bunch of overwhelming heating & plumbing needs the last two months. I highly recommend all that they do. Hands down the very best!
Services:Install water heater,Install toilet,Install thermostat,Installation,Install heating system,Install faucet
