Business Details
44 Years
experience
Emergency
services
Your Trusted Bay Area Plumbing Experts
Founded in 1982 by Jim Shepherd and Chris Johnson, AquaTek Plumbing has built a reputation for delivering complete, professional, and cost-worthy plumbing services. Our team brings over 150 years of combined experience in residential and commercial plumbing, specializing in multi-unit dwellings and property management partnerships. We prioritize customer satisfaction through reliable emergency services, comprehensive installations, and proactive maintenance solutions. With a focus on continuous improvement, our licensed and insured technicians address complex plumbing challenges, from repiping entire buildings to precision leak detection.Our commitment to excellence is reflected in our long-standing relationships with condominium associations, HOAs, and commercial clients across the Bay Area. We maintain rigorous standards for technical expertise, ethical service delivery, and rapid response times, ensuring plumbing systems operate seamlessly for both residential and business clients.
Services
Emergency Plumbing
Hydro Jetting
Commercial Repiping
Leak Detection
Water Heater Installation
Drain Cleaning
Gas Line Repair
Sewer Line Services
Tankless Water Heaters
Water Softener Installation
Details
- Year established: 1982
Highlights and features
- We offer 24/7 emergency plumbing services with rapid response times.
- Our team has over 30 years of combined experience in residential and commercial plumbing.
- We are a fully licensed and insured plumbing contractor.
- Specialists in multi-unit dwelling plumbing systems and property management partnerships.
- Guaranteed workmanship with comprehensive warranties on all services.
Associations and certifications
- License# 677577
What people say
Excellent attention to detail
Honest technician
Top notch service
Professional and courteous crew
Superb workmanship
Services
Emergency Plumbing
Our emergency plumbing service provides immediate response for burst pipes, sewer backups, and critical leaks. With 24/7 availability across the Bay Area, our licensed technicians use advanced diagnostic tools to resolve urgent issues within hours. This service ensures minimal property damage through rapid intervention and temporary stabilization before permanent repairs.
Hydro Jetting
Hydro jetting utilizes high-pressure water streams to clear stubborn clogs and remove pipe buildup. This non-invasive method effectively cleans sewer lines, drain pipes, and commercial plumbing systems without damaging infrastructure. Our equipment delivers up to 4000 PSI for thorough cleaning, recommended annually to maintain optimal flow and prevent future blockages in residential and commercial properties.
Commercial Repiping
We specialize in large-scale commercial repiping projects for office buildings, apartment complexes, and industrial facilities. Our process includes material selection (copper, PEX, or PVC), permit acquisition, and system-wide replacements with minimal business disruption. Technicians follow ASSE standards for water quality and pressure regulation during installations, ensuring compliance with local building codes and long-term system reliability.
Leak Detection
Our leak detection service combines acoustic listening devices, thermal imaging, and video pipe inspections to locate hidden leaks. Technicians identify slab leaks, underground pipe breaks, and fixture malfunctions with 98% accuracy before excavation. This precision approach reduces repair costs by targeting exact problem areas while preserving property landscaping and structural integrity.
Water Heater Installation
We install and service tankless, conventional, and commercial water heating systems tailored to property needs. Our certified technicians handle gas, electric, and hybrid models with capacities from 50 to 200 gallons. The service includes efficiency analysis, proper venting, temperature regulation compliance, and manufacturer warranty registration, ensuring consistent hot water supply and energy savings for residential and business clients.
People
Jim Shepherd
Co-Founder
Co-founder of AquaTek Plumbing since 1982, Jim Shepherd brings over four decades of plumbing expertise. He oversees operational strategy and quality control, ensuring adherence to industry standards across all service divisions.
Chris Johnson
Co-Founder
As co-founder, Chris Johnson focuses on technical innovation and training programs. With master plumber certification, he develops specialized solutions for complex commercial plumbing challenges faced by Bay Area businesses.
Steve Lawrence
Service Manager
Steve Lawrence manages daily service operations with 25+ years in plumbing management. He coordinates emergency response teams and ensures customer satisfaction through rigorous service follow-up procedures for residential and commercial clients.
Questions
What areas do you service?
We service the entire San Francisco Bay Area including San Francisco, San Jose, Oakland, Berkeley, and surrounding counties like Santa Clara, San Mateo, and Alameda.
Do you offer 24/7 emergency service?
Yes, we provide 24-hour emergency plumbing services with technicians available for immediate response to critical issues like burst pipes and sewer backups.
What commercial plumbing services do you offer?
We handle commercial repiping, high-rise plumbing, new construction installations, and maintenance for property management companies across the Bay Area.
Are your plumbers licensed and insured?
Yes, all our technicians are fully licensed (License# 677577) and insured with regular training updates to maintain industry certifications.
How do I schedule a service?
Call us at (408) 295-7767 for emergencies or use our online form for non-urgent requests. We respond within 24-48 hours for scheduled appointments.
What payment methods do you accept?
We accept major credit cards, company checks, and electronic transfers. Payment plans are available for large commercial projects upon approval.
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Reviews (5)
Jerry Wilson
Dec 25, 2021
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I have been looking for repiping in my home, but all these negative reviews scare the daylights out of me and I am looking elsewhere. thank you all for the reviews. they really help.
Pinky Thakkar
Nov 24, 2021
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Bad ppl so unprofessional and cheats. You charged me like i'm a millionaire. The tech guy comes late and charges me for no time of his here..I helped him since he was a Sr. guy. But the company has crooks and the lady called Mary was arguing about it the whole time. She was like why should we charge less why should we this and that. Never going back with them again. Did not tell me that it would take 5 hrs for the work and the cost around??
Mercedez
Oct 27, 2021
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Company services manufactured home but highly do not recommend to use! they quoted over $2000.00 to replace our water heater and then on too charged me a service fee of $175 which basically was the over price quote of words out of the services mouth this is disgusting that a company is price gouging people for a basic fix to a water heater replacement! I went with them again because they fixed my last one and now pricing has gone to an extreme during a freaking pandemic. I also was not advised of the service charge when. I called. THE SERVICE FEE IS CHARGED IF YOU DONT DO A SERVICE WITH THEM BUT
Joshua Katz
Oct 16, 2021
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I'm a ServPro Franchise working with local ServPro's in San Francisco aiding them with services. We have quite a bit of work require plumbing services and this company refused to on work with us because we were coordinating activities from our local office. I explained that my team was local and we can pay with a Credit Card over the phone or on site once services were rendered and they still told us no and gave some bogus excuses. Terrible service would not recommend to other business or clients.
Tony Lawson
Sep 16, 2021
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They showed up on time. Did the underground job that needed to be done that the HOA said was not their responsibility. The bill was a little higher than I had expected, the parts are marked up quite a bit.
