Business Details
Your Trusted Flooring Partner in Rochester, NY
Quality Carpets is a locally owned, family-run business that has been serving the Greater Rochester area for over 50 years. We specialize in providing high-quality flooring solutions for residential, commercial, and business clients, offering a comprehensive selection of carpet, hardwood, laminate, tile, and vinyl products. Our team is committed to delivering exceptional customer service, expert advice, and professional installation tailored to meet individual client needs. We pride ourselves on our attention to detail, workmanship, and dedication to customer satisfaction. With partnerships with renowned brands like Shaw, Mohawk, and Armstrong, we ensure durable, environmentally friendly, and aesthetically pleasing flooring options.Our services include free in-home measurements, sample consultations, and personalized appointments to accommodate busy schedules. As a trusted local provider, we prioritize transparency, reliability, and long-term relationships with our clients. Our showroom in Rochester, NY, near Rochester General Hospital, offers convenient access to explore our extensive product range. Whether renovating a home or outfitting a commercial space, we provide tailored solutions that balance functionality, style, and budget. Our decades of experience and commitment to excellence have solidified our reputation as a leader in the flooring industry.
Services
Carpet Installation
Hardwood Flooring
Tile Flooring
Vinyl Flooring
Laminate Flooring
Free Estimates
Commercial Flooring
Residential Flooring
In-Home Consultations
Sample Deliveries
Highlights and features
- We have over 50 years of experience in the flooring industry.
- We offer free in-home measurements and consultations.
- Our team provides expert advice tailored to your specific needs.
- We carry trusted brands like Shaw, Mohawk, and Armstrong.
- We prioritize transparency, reliability, and personalized service.
Services
Carpet Installation
Our carpet installation service offers premium options from trusted brands like Shaw and Mohawk. We provide free in-home measurements, sample consultations, and professional installation for residential and commercial spaces. Our team ensures precise fitting and durability.
Hardwood Flooring
We specialize in hardwood flooring solutions featuring brands such as Bruce and Bella Cera. Services include expert consultation, product selection, and professional installation to enhance the beauty and value of your space.
Tile Flooring
Our tile flooring options include durable, easy-to-clean products from Quick Step and Faus Flooring. We offer free estimates, personalized consultations, and precise installation for kitchens, bathrooms, and commercial areas.
Vinyl Flooring
We provide high-quality vinyl flooring from Armstrong and Karndean, ideal for moisture-prone areas. Our services include product selection, free measurements, and professional installation for residential and commercial clients.
Free Estimates
Quality Carpets offers complimentary in-home measurements and consultations. Our team brings samples to your location, assesses your needs, and provides accurate cost estimates for all flooring projects.
Questions
What types of flooring do you offer?
We offer carpet, hardwood, laminate, tile, and vinyl flooring from trusted brands like Shaw, Mohawk, and Armstrong.
Do you provide free estimates?
Yes, we offer free in-home measurements and consultations to help you plan your flooring project.
Are your flooring products environmentally friendly?
Yes, our product lines include durable, safe, and easy-to-clean options designed with environmental considerations in mind.
What are your showroom hours?
Our showroom is open Monday-Friday 8:00 AM - 5:00 PM and Saturday 8:00 AM - 3:00 PM. Special appointments are available.
Do you serve commercial clients?
Yes, we provide flooring solutions for both residential and commercial properties in the Greater Rochester area.
Reviews (7)
Elaine Zukaitis
Nov 30, 2021
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You can find any flooring you need at Quality Carpets at reasonable prices. Friendly, knowledgeable staff to help with all your design questions. Recommend to all my friends and family.
William Mcpherson
Aug 16, 2021
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Spoke with the owner. Great guy. Asked him if he accepted Amex for payment. He said they take it all and transfered me to his sister to set estimate appointment.
Had appointment today. Guy was late. No biggie. Great guy came out. Just got off phone with sister who declined to take Amex. Said she wasn't going to take a 3 percent hit. Kept cutting me off on the phone. Told me I was lying about speaking to the owner. Totally rude and belligerent with me. How has this company been in business when this person talks to potential customers like this.
Had appointment today. Guy was late. No biggie. Great guy came out. Just got off phone with sister who declined to take Amex. Said she wasn't going to take a 3 percent hit. Kept cutting me off on the phone. Told me I was lying about speaking to the owner. Totally rude and belligerent with me. How has this company been in business when this person talks to potential customers like this.
Alba Nydia
Aug 14, 2021
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It started very poorly, customer service at its worse; when the first guy came to my house he pushed my entrance door open rather than wait to be allowed in he then proceeded straight up my stairs and opened up the door on my daughter who was using the restroom. He lied to the secretary who is sadly just as bad saying I had a mess in my house (I had a bed to move and a toy box) he left without saying a word. We then rescheduled only to have her call being all nice asking if we can reschedule again since one of her guys called in, no problem! When the last two guys came today, they were respectful
Masood Miraj
Apr 19, 2021
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Critical:Professionalism
The worst place to look for carpet....no customer service they don't even talk properly....the owner
The worst place to look for carpet....no customer service they don't even talk properly....the owner
Jan Enderle
Feb 22, 2021
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I just had a terrible experience with an individual on the phone. We were having a conversation about a small uninstall and reinstall job, she expressed concern about the age of the carpet, we were still talking when she abruptly said "no thanks." and then hung up on me. Very terrible customer service. I like to think this experience is limited to the one person at the company, but as the first voice one interacts with at the switchboard, that's a problem for any enterprise. If that's allowed to take place at the front desk, one must wonder what other behaviors are tolerated?
Mark Robbins
Nov 01, 2020
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These are great people. Serving the American consumer they are straightforward if you're looking to save money they'll save you some money. They carry a wide variety of materials with prompt service and a smile I would recommend this place for anyone.
Richard Johnson
Aug 16, 2020
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Talk about professional! The owner, management team and sales staff were great. At different times we have had them carpet the entire second floor, our great room and den. Recently they have laid flooring to 50% of our first floor. When we purchased, all the different options were explained, and, based on our requirements recommendations made. The estimator came and explained every item and the "whys" of the cost. The installers were great. Anytime they encountered a problem or irregularity, they suggested solutions. The installation was emmaculate, and the cleanup was great. And the cost, with
