Business Details
Emergency
services
Expert Fireplace Services in Malden, MA
Founded in the late 1990s, The Fireplace Guys has grown from a two-man operation into a trusted provider of comprehensive fireplace services across the Greater Boston Area. Our journey began with a commitment to mastering the evolving complexities of gas, wood, and pellet fireplace technologies through hands-on experience, manufacturer partnerships, and relentless dedication to customer satisfaction. We pioneered innovative approaches to sourcing rare parts and refining installation techniques, establishing relationships with industry leaders that continue to benefit our clients today.Our mission remains unchanged: to transform fireplace service into an exceptional experience by combining technical expertise with personalized care. We prioritize transparency, punctuality, and respect for our clients' homes, including pet-friendly protocols that reflect our understanding of family priorities. With decades of combined experience, we train our team to uphold rigorous standards while maintaining the flexibility to accommodate urgent needs, ensuring every customer receives reliable, high-quality service tailored to their specific requirements.
Services
Gas Fireplace Repair
Chimney Cleaning
Fireplace Installation
Pellet Stove Services
Wood Stove Maintenance
Highlights and features
- We offer over 20 years of specialized fireplace service expertise
- Our team provides 24/7 personalized customer support
- We maintain rigorous technical training standards for all technicians
- Our pet-friendly approach ensures safe service for all households
- We guarantee thorough cleanup and respect for client property
What people say
Excellent experience
Professional and personable
Knowledgeable and helpful
Leaves his boots at the door
Prompt and courteous
Services
Gas Fireplace Repair
Our gas fireplace repair specialists address ignition issues, pilot light problems, and component malfunctions with precision. We service all major brands using manufacturer-approved parts while maintaining strict safety protocols. Customers benefit from same-day diagnostics and transparent pricing for both modern and legacy systems.
Chimney Cleaning
Professional chimney cleaning services remove creosote buildup and ensure proper ventilation for wood-burning fireplaces. Our technicians use industrial-grade equipment to clean flues thoroughly while protecting interior spaces. Regular maintenance prevents fire hazards and improves heating efficiency for residential properties.
Fireplace Installation
We install gas, wood, and pellet fireplace units with expert craftsmanship and code compliance. Our process includes proper venting, hearth construction, and final safety testing. Customers receive personalized guidance on selecting the right fireplace type for their home's heating needs and aesthetic preferences.
Pellet Stove Services
Specialized maintenance and repair services for pellet-burning heating appliances. Our technicians handle auger system repairs, ignition component replacement, and efficiency optimization. We service both new installations and older models requiring parts sourcing through our manufacturer networks.
Wood Stove Maintenance
Comprehensive maintenance for traditional wood-burning stoves including chimney connection checks, gasket replacements, and combustion chamber inspections. Our team ensures proper airflow regulation and safety compliance while maximizing heating performance through professional tune-ups.
People
Derek
Founder/Owner
Derek began his career in the hearth industry in 2000 as a chimney sweep before becoming a certified gas fireplace technician. He built The Fireplace Guys from a side project into a full-service company through technical expertise and customer-focused service. His hands-on approach includes late-night appointments and continuous staff training to maintain quality standards.
Questions
What fireplace services do you offer?
We provide installation, repair, and maintenance services for gas, wood, and pellet fireplaces including chimney cleaning, pilot light repair, and component replacement.
Do you service all fireplace types?
Yes, we specialize in gas fireplaces but also service wood-burning and pellet-burning units with appropriate technical expertise and manufacturer-certified parts.
Are emergency repairs available?
We offer urgent service for fireplace malfunctions with technicians available for same-day appointments when possible.
What areas do you serve?
We serve the entire Greater Boston Area including Malden, Milton, Swampscott, Wellesley, and surrounding communities.
How can I schedule an appointment?
Call 617-455-5086 to speak with our team or use our online contact form for service requests.
Reviews (7)
Lauren Cabiaza
Nov 20, 2021
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My fireplace looks and works great now! Lucas was professional, kept a neat work space, did a great job explaining the work performed, and answered all of my questions. I will definitely reach out to The Fireplace Guys again in the future!
Martha
Oct 20, 2021
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He was good at what he did--but he didn't tell me how much the part would cost before he put it in, and it was more than I expected. After he put it in, he told me how much it cost and I was surprised and upset and told him that I was, and he got sarcastic and told me he would be happy to take it out and went upstairs to do so. I got him to come back down and said I would pay the amount but just wanted him to see that he could have communicated better, which he did not think was the case. Miserable experience though my fireplace is working!
Michael Fiore
Feb 21, 2021
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Fireplace gas insert fan motor not working so I called The Fireplace Guys and set up appointment. The service rep Derek was there on time and replaced the fan motor unit and truly did an amazing job from setting up his work tarps to making sure the floor did not get damaged to cleaning up the work area and answering questions that I had. They are highly recommended and definitely cant go wrong
Thank You for the service and very Happy
Thank You for the service and very Happy
Todd Ryan
Dec 10, 2020
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After reading their reviews, I decided to give them a try. I have a gas-burning wood stove that needed to be looked at. I sent them an inquiry via their website and was contacted in a very timely manner. They came when they said they would and texted ahead as they said they would - 2 things that often don't occur with service providers. Clean, efficient and professional, I would recommend them to anyone and will not hesitate to call them again in the future!
Richard White
Jul 30, 2020
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Our gas fireplace insert did not work right from the very beginning. If it was windy out or the outside temperature was less than 40 degrees, the flame would dance around the fire box for a minute then go out and not relight. The company we purchased it from could not service it and the installers they recommended were useless to help. After 5 years of frustration we called Derek at The Fireplace Guys. He came right out, serviced the fireplace and now it works reliably no matter the weather. We are delighted! Thank you Fireplace Guys!
Ken Hablow
Jan 03, 2020
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They are always late in returning phone calls and do not respond to emails. When our remote did not work I used them to clean our fireplace and replace the control unit. after they left we used the fireplace twice and both times the remote barely turned the burner off. This was such a slow process we were afraid ti use the fireplace fearing it would not shut off at all. I called and emailed, leaving a detailed message that they needed to come back and remedy the problem. They never responded. Mt credit card company was nice enough to credit me the full amount of the service call since I would have
Brandon Wolanski
Nov 16, 2019
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Had these good folks make two non working fireplaces in charlestown into gas fireplaces. Came on time each day, were courteous to myself and my wife, and did a great job. Simply put, i recommend them as they committed to a job and price and fulfilled it.
