Haven Spa, Pool & Hearth

Business Details

50+ Years

experience

Your Premier Destination for Spas & Pools in Portland

Founded in 1975 as Hot Water Doctors, we have grown to become the premier provider of spas, pools, and hearth products in the Portland-Vancouver metropolitan area. With showrooms in Clackamas, Beaverton, Salem, and Vancouver, our team of qualified technicians delivers expert service and installation for hot tubs, swim spas, pools, fireplaces, and stoves. Our 50-year legacy reflects a commitment to quality, customer satisfaction, and innovation, ensuring every client receives personalized solutions tailored to their lifestyle. We pride ourselves on offering premium products from trusted brands like Artesian, Nordic, and Superior Wellness, backed by comprehensive maintenance programs and a dedicated service department.

Our in-house team brings decades of combined experience, ensuring reliable repairs, chemical balancing, and equipment upgrades. From initial consultation to ongoing support, we prioritize transparency, professionalism, and community trust, making us the regions most dependable resource for relaxation and home comfort solutions. Our mission remains unchanged: to transform homes into havens of comfort through exceptional products and service.

Services

Spa Sales Pool Maintenance Fireplace Installation Stove Repair Chemical Balancing Custom Spa Covers Swim Spa Services Gazebo Installation Water Testing Equipment Repairs

Details

Year established: 1975

Highlights and features

50+ years of experience serving the Portland-Vancouver area
In-house service department with certified technicians
Premium products from trusted brands like Artesian and Nordic
Comprehensive maintenance programs for spas and pools
Multiple showrooms across Oregon and Washington

Website

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Services

Spa Sales

We offer a wide selection of premium spas and hot tubs from trusted brands like Artesian, Nordic, and Viking. Our inventory includes entry-level, mid-range, and luxury models designed for relaxation, hydrotherapy, and family enjoyment. Our knowledgeable sales team helps customers choose the perfect spa based on size, features, and budget, ensuring a seamless purchasing experience.

Pool Maintenance

Our comprehensive pool maintenance services ensure residential pools remain clean, safe, and operational year-round. We provide routine cleaning, chemical balancing, equipment inspections, and seasonal opening/closing. Our skilled technicians use professional-grade tools and customer-supplied chemicals to maintain optimal water quality and extend the lifespan of pool systems.

Fireplace Installation

We specialize in installing gas, wood, and electric fireplaces from leading brands like Enviro and Mendota Hearth. Our services include site assessment, venting solutions, and code-compliant installations. We ensure each fireplace operates efficiently while enhancing the aesthetic and warmth of your home, backed by expert after-sales support.

Spa Repair

Our certified technicians provide prompt spa repairs for mechanical, electrical, and structural issues. Services include filter cleaning, jet adjustments, cabinet detailing, and water chemistry troubleshooting. We use genuine parts and offer flat-rate pricing for labor, ensuring reliable fixes and extended spa longevity with minimal downtime.

Chemical Balancing

We offer free professional water analysis and chemical balancing to maintain safe, clear water in spas and pools. Our technicians assess pH, chlorine, alkalinity, and other parameters, then recommend adjustments using customer-supplied chemicals. This service prevents equipment corrosion and ensures a comfortable soaking or swimming experience.

Questions

What products and services does Haven Spa, Pool & Hearth offer?

We sell and service spas, hot tubs, swim spas, pools, fireplaces, stoves, and gazebos. Our services include installation, maintenance, repairs, chemical balancing, and seasonal pool opening/closing.

Do you provide service for both residential and commercial properties?

Our primary focus is residential customers, offering tailored solutions for home spas, pools, and hearth installations. Commercial services are available on a case-by-case basis.

Are financing options available for purchases?

Currently, we do not offer in-house financing, but we recommend third-party financing partners to help customers afford their desired products.

How can I schedule a service appointment?

Call our service department at 503-655-9440 between 8:00 AM and 5:00 PM Monday through Friday, or contact any of our showrooms for assistance.

What areas do you serve?

We serve Portland, Beaverton, Clackamas, Salem, and Vancouver, with multiple showrooms and service teams across Oregon and Washington.

Do you offer maintenance programs for spas and pools?

Yes, we provide customizable maintenance plans, including weekly, bi-weekly, or monthly visits for cleaning, chemical balancing, and equipment checks.

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Reviews (7)

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Mackenzie Mast

Dec 05, 2021 Report

I would definitely hire Haven Spa Pool & Hearth again! I hired Haven to install a natural gas fireplace, and couldn't be happier with the result! The process was smooth, convenient, and reasonably priced. 10/10 would TOTALLY recommend.
ALL of the staff were absolute rockstars! Marshall initially helped us in the showroom, and couldn't have done a better job in making us feel welcome and helping us pick out which fireplace would be the right fit for us. The GM that did the initial assessment, Stephan, was a lovely, knowledgeable man who helped us narrow down exactly what we needed. Cool dude.

Matt Curfman

Aug 26, 2021 Report

Marshall and Randy are fantastic. Marshall was able to locate and sell us our spa despite extremely challenging supply issues. Randy has been great training us about our water chemistry. Once when we had a service issue, both of them were able to quickly fix an issue when the service department lost some parts. They are an asset to this store!

Ty Hines

Apr 19, 2021 Report

Great experience. The store manager was very knowledgeable. They called with updates about our order frequently. The delivery experience was great as well. They called the day before to give an arrival window. Called again the day of to confirm, and also texted me when they were on the way. 4 people showed up to install the spa. They were professional and definitely knew what they were doing. They got the spa through a pretty tight pathway and leveled it, all in around 2 hrs.

Connie V.

Feb 03, 2021 Report

These guys installed a fireplace insert for me. During the pandemic. I was very worried about covid safety and also really wanted comfort this winter. I chose this company after the owner did a site review and spec'd out my fireplace which was shallow. It was really obvious how professional they ran the business, and that they would be thoughtful about covid precautions. They brought in a hepa filter, were very polite and got everything done in one day even including the electrical work. They had the inspector scheduled for the next day when they left. Given how difficult everything

Greg Cowan

Jan 29, 2021 Report

We inherited our hot tub when we bought the house and never really used it that frequently till just recently when I hurt my low back. We thought a couple of things needed looking at: one side of the jets, the lights, and it seemed to be getting cloudy after about ten days of use. Anyway, Shawn (from Haven) came out and he did a really nice job of diagnosing and explaining what was going on with the tub. It turns out the jets was an education issue (how to use the diverter) and the lights went back on when he checked out the fuses. The cloudiness was a case of some white/water mold which we'll

Donna B.

Dec 17, 2020 Report

We recently moved into a home that had a zero clearance wood-burning fireplace that was so small, it rendered it pretty useless. Since we knew we had a gas line running to our house, we decided to shop for a small, linear gas fireplace for the space. After visiting and pricing units at a number of different fireplace stores in and around Vancouver, we decided on a reasonably priced Enviro model that we found at Haven Spa Pool & Hearth on 9/19/20. We met with Kirk Neil who looked at our photos and the dimensions we had in hand, and walked us through our options based on our budget and our

Craig Bleckinger

Oct 16, 2020 Report

Steph and Justin did an excellent job leveling our hot tub. They were friendly, safety conscious with masks and distancing, and very helpful making sure I knew exactly what needed to be done to get the wiring reconnected correctly. They were on time and also called to let me know that were on their way. Thanks for everything.