Business Details
19 Years
experience
Trusted Arctic Spas & Pool Services in Gardnerville, NV
Big Blue Spa has been serving the Lake Tahoe and Carson Valley regions since 2007, delivering premium spa and pool services with unwavering commitment to quality. Our team, led by owner Sean Pistole with over 30 years of plumbing and electrical expertise, prioritizes efficient repairs and proactive maintenance. Owner Alisa Ashbaugh enhances operational excellence with 15 years of technical and managerial experience, ensuring seamless service coordination. Our CPO-certified technicians, licensed in Nevada and California, bring over 60 years of combined expertise in electrical, plumbing, and chemical management. We expanded to a Gardnerville retail store offering Arctic Spas and All Weather Pools, supported by a knowledgeable team dedicated to water chemistry and energy-efficient solutions.Our service model emphasizes first-visit problem resolution, with trucks stocked with over $5,000 in parts. Contracted customers receive detailed service reports via email, including water readings and timestamps. We specialize in weekly, bi-weekly, and seasonal maintenance plans, algae treatments, and comprehensive water changes. Our reputation as a family-run business reflects our dedication to personalized service, technical excellence, and community trust, ensuring every client feels valued beyond a transactional relationship.
Services
Hot Tub Sales
Pool Maintenance
Spa Repairs
Water Chemistry
Retail Store
Showroom
Algae Treatment
Seasonal Service
Equipment Installation
Chemical Supply
Details
- Year established: 2007
Highlights and features
- Over 60 years combined technician experience in electrical and plumbing systems
- CPO-certified technicians with semi-annual training for technical excellence
- Licensed, bonded, and insured in Nevada and California
- Trucks stocked with $5,000+ in parts for first-visit repair solutions
- Detailed electronic service reports with time-stamped documentation
Associations and certifications
- CPO Certified
What people say
Amazing workers
Very helpful
Super knowledgeable
Great local business
Fabulous job
Services
Hot Tub Sales
We offer Arctic Spas and All Weather Pools designed for extreme climates. Our inventory includes in-stock units and customizable options with energy-efficient features. Our team provides expert guidance on therapeutic benefits and installation requirements.
Pool Maintenance
Our CPO-certified technicians perform weekly, bi-weekly, and seasonal maintenance. Services include water balancing, equipment inspection, and chemical supply with detailed electronic service reports for contracted customers.
Spa Repairs
We provide prompt repair solutions for electrical, plumbing, and mechanical issues. Technicians carry $5,000+ in parts for first-visit fixes, with diagnostic support available over the phone for cost-effective solutions.
Water Chemistry
Our experts maintain optimal water quality through precise chemical balancing. Services include testing, adjustment, and supply of premium products like Leisure Time and Spa Frog for residential and commercial applications.
Retail Store
Our Gardnerville showroom features Arctic Spas, pool covers, and maintenance supplies. We stock brands like Pentair, Dolphin, and Natural Chemistry for complete spa and pool care solutions.
People
Sean Pistole
Owner/Contractor
With over 30 years of plumbing, electrical, and quality control experience, Sean oversees service and repair operations. His expertise ensures technical excellence and customer satisfaction in every service call.
Alisa Ashbaugh
Owner/Contractor
Bringing 15 years of hot tub and pool repair experience, Alisa manages technological systems and operational workflows. She developed the company's digital service tracking platform for enhanced customer communication.
Questions
What services does Big Blue Spa offer?
We provide Arctic Spa sales, pool/spa maintenance, repairs, water chemistry services, and retail product supply in Gardnerville, NV.
Do you service areas outside Gardnerville?
Yes, we serve Carson City, Minden, Lake Tahoe, and surrounding areas in Nevada and California.
Can I schedule a spa service appointment online?
Contact us via phone or email to schedule services. Our technicians use electronic route sheets for efficient appointment management.
Are your technicians certified?
All technicians are CPO-certified with semi-annual training to maintain technical expertise in pool and spa systems.
What payment methods do you accept?
Payment options are discussed during service scheduling. We accept major credit cards and cash for retail purchases.
Do you offer emergency repair services?
We prioritize prompt repairs but don't provide 24/7 emergency services. Contact us during business hours for urgent issues.
Reviews (6)
Jennifer G.
Oct 27, 2021
Report
I have not personally done business with them but was introduced because I left a review on their page by mistake for another company with a similar name. They were so nice they even gave me pointers on how to correct my situation that the "other" company caused. Fantastic customer service! They went over and above! Thank you kindly!
Clare S.
Oct 10, 2021
Report
This is the worst company in the world. They do not keep appointments, work is shoddy, they blame everything on others and they are horrible to deal with. Better to turn your pool into a fish pond tan se them...disgusting
Todd W.
Jun 20, 2019
Report
If you live in the Tahoe basin, there stop putting up with the crappy service of the local companies (you know...the ones who don't return your calls, act like they are doing you a big favor, overcharge you, and do mediocre to poor work) and just call Sean. After 15 years of putting up with that crap I found Big Blue Spa. I've now used Big Blue 4 times over the last 3 years and have been impressed with the responsiveness, effort, price, and quality of work each time. The owner, Sean, has personally done all of the work I've requested and responded within hours each time I called
Allison A.
Apr 09, 2019
Report
I purchase all my pool chemicals here! I was buying from Walmart but I was going through chems like crazy. The sweet ladies in the store showed me their quality vs Walmart's and Walmart's had less than half the active ingredients than what big blue spa carries! Crazy! I bought in bulk from big blue and still have enough chems for my pool start up this season!
Jeff W.
Apr 01, 2019
Report
Big Blue Spa is the best place to buy a spa or jacuzzi. You think you will save a dollar or two buying else where you will not, service and knowledge can't be beat!!!! Highly recommend..
Katie S.
Jul 12, 2018
Report
I called Big Blue Spa to schedule asap appointment to drain and service our hot tub and they were fast to respond and scheduled service same day. The staff is knowledgeable and genuinely cares about getting your spa the best it can be! Thank you!
