Business Details
45 Years
experience
Your Trusted Source for Spa & Pool Parts & Accessories
Since 1981, Spa & Pool Source has established itself as a leader in the spa and pool industry through exceptional service and sales expertise. Our decades of hands-on experience in retail and service operations have earned us numerous awards from industry organizations and leading manufacturers. We specialize in providing factory-fresh Sundance Spa parts and accessories, including circuit boards, control panels, heaters, and pumps, ensuring customers receive only the highest quality products.Our commitment to customer satisfaction is reflected in our detailed parts diagrams, product images, and dedicated email support for order assistance and parts identification. We serve customers across the contiguous United States, offering free ground shipping on select items with a transparent $4.95 handling fee. Our mission remains focused on delivering reliable solutions and expert guidance to meet all spa and pool maintenance needs.
Services
Spa Parts Sales
Pool Equipment
Parts Identification
Online Ordering
Email Support
Factory-Fresh Products
Shipping Services
Product Catalogs
Technical Assistance
Return Policy
Details
- Year established: 1981
Highlights and features
- We have over 40 years of hands-on experience in the spa and pool industry.
- Awarded excellence in sales and service by leading manufacturers.
- We sell only factory-fresh products, never rebuilt or reconditioned.
- We provide detailed parts diagrams and images for easy identification.
- We offer dedicated email support for parts identification and orders.
Services
Spa Parts Sales
We offer a comprehensive selection of factory-fresh spa parts, including Sundance Spa circuit boards, control panels, and heaters. Our inventory caters to both residential and commercial needs, ensuring reliable replacements for all major components. Each product is guaranteed to meet manufacturer specifications for performance and durability.
Parts Identification
Our team provides expert assistance for identifying spa and pool parts through email consultations and digital image analysis. Customers can submit photos for accurate recommendations, streamlining the process of finding compatible replacements for complex systems.
Online Ordering
Our user-friendly online store features detailed parts diagrams, product images, and related item suggestions to simplify the shopping experience. Customers can securely purchase items with clear pricing and shipping details, including a $4.95 handling fee for all orders.
Questions
What shipping options are available for spa parts?
We offer free ground shipping on select Sundance Spa parts within the contiguous U.S., with a $4.95 handling fee applied to all orders.
Can I return spa parts if they don't fit?
Returns are accepted per our return policy; please review specific conditions and timeframes on our website before purchasing.
Are your products factory-original or refurbished?
We exclusively sell factory-fresh spa parts; we never offer rebuilt or reconditioned products.
Reviews (7)
Brett C.
Nov 17, 2021
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The online store was easy to use and reference substitute parts for my 20 year old hot tub. They provided tracking numbers when they shipped the order and it arrived in a timely fashion about 1 week from placing the order. I ordered 2 different circulation pumps and when the parts arrived it didn't look exactly right. I emailed to clarify my order with them and they were very responsive and helpful in explaining the order. They actually sent a slightly higher end pump than the one I ordered as the one I chose was not in stock and at no additional charge. I will definitely continue to use
Ulikens P.
Dec 17, 2020
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Should have looked at the Yelp reviews before shopping there. Awful experience. No confirmation email after ordering, tried to call three days later to confirm order, voice mail only, no contact name. Sent email to inquire about status, response was to send pictures so they can confirm I ordered the correct part. Yes, I had made sure of that and would have expected that they contact me if they had questions holding up the order. Took the requested pictures of the old unit and sent them immediately. Again, no response. Inquired the next day about status, received a snooty email that they were waiting
Christine Z.
Jan 07, 2020
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We purchased a replacement heater element for Sundance spa 680 series and it arrived bent and cracked. See picture. It did not work and we ended up having to purchase a new one and have it installed by a spa company. Due to freezing conditions here in Denver we did not want to wait any longer. I contacted the company via email (no phone contact available) to see if I could get a refund or a replacement as I could maybe sell it on craigslist or something and the response I recieved was snarky. I am not confident I would get any money back after I pay for shipping/handling/re-stocking fee. Is it
Frank S.
Dec 11, 2018
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Bought circ pump and 2 speed pump for my optima 880 Sundance tub circ pump went 2 months after warranty ran out.texted 3 times for an answer no reply I want to order single speed pump and blower motor ,probably not after the ignorance that there showing towards a customer .the only thing they did right was ship it out and take my money.dont understand it's just a simple text back about they sold me a pump that was bad .my other one lasted 16 years ,not to mention I had to get all the water out of the tub cause it's cold in buffalo and there was 8 inches of snow, I didn't need
David M.
Oct 30, 2018
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Bought a spa motor from them. Shortly after installing it it quit working. I called them and they said it can't be the motor and if I sent it back that I would have to pay shipping both ways if they found it working. I took the motor and had it checked out and they said it was bad. I sent it back double boxed it and wrapped it as good as I could. They sent me and email and said it came in damaged. I would have to file a claim with the carrier. A little to convenient for me. I will never do business with them and would not recommend them.
Linda K.
Oct 01, 2018
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Stay away! I ordered a bulb and it wasn't even a bulb! Just the glass ! Customer service department couldn't be more nasty they apparently don't care about retaining customers.
Charles C.
Jun 11, 2018
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Ordered a transformer for my Sundance Optima. It worked for a month then stopped. I've sent 5 emails to try and get it replaced under warranty. Haven't heard from them. If I could give them 0 stars, I definitely would.
Don't waste your time or money with these crooks ! ! ! ! !
Don't waste your time or money with these crooks ! ! ! ! !
