Business Details
40 Years
experience
Custom Swimming Pool Design and Installation Experts in Sugar Hill, GA
Neptune Pools has been crafting custom swimming pools since 1986, specializing in transforming backyard visions into reality. Our team combines innovative 3D design technology with decades of expertise to create unique aquatic spaces tailored to each client's property and lifestyle. We prioritize seamless project execution, leveraging natural topography to optimize aesthetics and reduce construction costs while maintaining uncompromising quality.With over 30 years of experience, we guide clients through every phase from concept to completion, ensuring durable, visually striking installations that become cherished family gathering spaces. Our commitment to personalized service is evidenced by client testimonials praising our professional approach, attention to detail, and ability to exceed expectations in backyard transformations.
Services
Custom pool design
Pool installation
Backyard renovations
3D design service
Hardscape integration
Pool cost consultation
Outdoor living spaces
Landscape integration
Pool maintenance
Backyard overhauls
Details
- Year established: 1986
Highlights and features
- We offer 30+ years of specialized pool design and construction experience.
- Our team provides free in-home consultations with award-winning 3D design visualization.
- We implement cost-saving techniques using natural topography in pool construction.
- Our professionals maintain hands-on involvement from concept through final installation.
- We guarantee client satisfaction with personalized attention to design details.
What people say
Beautiful pool
Professional approach
Highly recommend
Outdoor living room
Quality workmanship
Services
Custom pool design
Our custom pool design service creates unique aquatic spaces tailored to your property and lifestyle. Using advanced 3D modeling technology, we visualize your dream pool integrated with natural landscape features. With over 30 years of expertise, we transform concepts into detailed plans that balance aesthetics, functionality, and budget considerations.
Pool installation
Professional pool installation executed with precision and care. Our experienced team manages every construction phase from excavation to final finishes, ensuring adherence to design specifications. We maintain open communication throughout the building process to guarantee timely completion of durable, code-compliant swimming pool structures.
Backyard renovations
Comprehensive backyard transformation services that integrate pools with surrounding landscapes. We handle complete renovations including hardscaping, lighting, and outdoor living features. Our approach revitalizes existing spaces while incorporating modern design elements to maximize usability and aesthetic appeal.
3D design service
Award-winning 3D design visualization helps clients experience their future pool before construction begins. This technology enables precise spatial planning and material selection. Our digital modeling ensures design accuracy while allowing adjustments to optimize functionality and visual impact.
Hardscape integration
Expert hardscape integration combines pools with complementary outdoor features like patios, walkways, and retaining walls. We use premium materials to create cohesive designs that enhance both aesthetics and practicality. Our craftsmanship ensures durable, visually striking transitions between aquatic and terrestrial elements.
Questions
What pool design services do you offer?
We provide custom pool design using award-winning 3D visualization technology to create tailored aquatic spaces that integrate with your property's natural features.
Do you handle complete pool installations?
Yes, our team manages full pool construction from excavation to final finishes, ensuring professional execution and timely completion of your custom design.
Can you renovate existing pools?
We specialize in pool renovations ranging from surface restoration to complete backyard overhauls, updating your space with modern design and functionality.
How do you control construction costs?
Our designers utilize natural topography to minimize earthwork expenses while maintaining aesthetic value, providing cost-effective solutions without compromising quality.
What areas do you serve?
While based in Sugar Hill, GA, we serve clients throughout the surrounding regions seeking premium custom pool design and installation services.
Reviews (7)
Brayden Clark
Jan 17, 2022
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It's such a deep shame that these people can build such excellent pools yet their customer service turns out to be complete trash to put it lightly. Their office secretaries in particular are extremely rude, nothing but horrible attitudes & no respect whatsoever for their customers even if you're polite & have shown no disrespect to them. Not worth the unnecessary frustration they put you through, no matter how solid of a product they can build & maintain
Joe Bova
Jan 08, 2022
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Finally, after speaking with the owner and a visit from a very helpful technician, I finally got the service I was expecting.
the service tech did the right thing, and answered all my questions. Being a first-time pool owner, I was nave about what to ask. But the service tech explained everything I should have been told in the first place.
thanks to Nick and Mathew!
the service tech did the right thing, and answered all my questions. Being a first-time pool owner, I was nave about what to ask. But the service tech explained everything I should have been told in the first place.
thanks to Nick and Mathew!
Andrea Summervill
Nov 23, 2021
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I had posted a glowing, positive review for Neptune originally; however, Im removing it now. Their communication skills are poor to say the least. They do not seem to care for existing customers once the job is done and warranty is expiredeven if you just want to know where to go for help. Even within the warranty period, their customer service was lacking. Our pool is a dream project that wed saved for AND paid for upon completion, so we were hesitant to trust its care to anyone other than Neptune or someone Neptune recommended. There were a few other instances, but the main trouble
A. J. Tuckett
Feb 19, 2021
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Neptune pools built our dream pool. They built a beautiful product and we spent quite a penny to get what we enjoy. That was 9 years ago. We need new pool pumps installed since then and they say they no longer serve Conyers GA. because its too far. Their customer service is inconsistent to poor but they build a solid product.
Services:Roadworks,Design
Services:Roadworks,Design
Felix Pedro S.
Dec 31, 2020
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Im a property manager in west Paces Ferry road and I had Neptune pools taking care of the pool until I had to sadly fire them because they send a employee who was smoking cigarettes on the premises and talking on the phone loudly all the time no to mention the pool cleaning service was not properly performed and the spill way was always working half capacity I tried to contact the company owner several times and he never wanted to take my calls the secretary was rude and didn't feel like she was passing my messages to whoever was supposed to fix the issues related to the pool pumps and performance
Brandon Phipps
Dec 27, 2020
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We couldnt be more happy with our pool from Neptune. From the designer "kris" (who was amazing) through the whole process they were fast, thorough, kept us informed the whole way and the end result is amazing. I set up estimates with the other 3 major pool co's in atlanta and Neptune was the only one to follow up with us and treat us like serious customers. I didnt even compare prices since they were so on it! I wouldnt go anywhere else if you are considering getting a pool!!
Sandra Cesarone
Sep 04, 2020
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Well got a pool built over a year ago and very happy with Nick we have recommended him to many friends. But as for Rob very upset with his service for us we had a problem
Last year so spoke to nick and was told all be fixed so year went all good then they sent the same person we had the problems with so I called rob texted me very rude telling me sorry if I dont like Jessica but shes the only one so I called very insulted as I dont even no Jessica and all I care about is our pool being cleaned then was told well if ur not happy let me know and we can cancel right now not in the nicest
Last year so spoke to nick and was told all be fixed so year went all good then they sent the same person we had the problems with so I called rob texted me very rude telling me sorry if I dont like Jessica but shes the only one so I called very insulted as I dont even no Jessica and all I care about is our pool being cleaned then was told well if ur not happy let me know and we can cancel right now not in the nicest
