Heritage Homes

Business Details

Emergency

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Custom Home Builders in Mobile, AL

Heritage Homes has dedicated nearly four decades to delivering exceptional value, superior quality, and unmatched customer service in custom home construction. Founded on principles of family and integrity, our mission is to build affordable, durable homes tailored to homeowners' needs while maintaining rigorous quality standards. Our team collaborates closely with clients from initial design through final construction, ensuring transparency and personalized attention at every stage. With over 4,000 homes built across Alabama, Florida, and Mississippi, we leverage regional expertise to withstand local environmental challenges. Our commitment extends beyond completion through a comprehensive 1-year workmanship, 2-year systems, and 10-year structural warranty.

Recognized for community leadership and industry excellence, including participation in ABC's Extreme Makeover: Home Edition, we prioritize innovation and client satisfaction. Our core values emphasize family, accountability, and continuous process improvement to exceed client expectations. By maintaining relationships with trusted subcontractors and lenders, we streamline the building experience while offering flexible financing options. Regular client feedback surveys ensure we uphold our promise of 'More of Everything'more value, quality, and servicesolidifying our reputation as a regional leader in residential construction.

Services

Custom Home Building Floor Plan Design Foundation Construction Framing Services Interior Finishing Warranty Services Emergency Repairs Financing Assistance Model Home Tours

Highlights and features

We offer 40+ years of regional homebuilding expertise with 90%+ client satisfaction.
Our homes include standard premium features like decorative molding and all-wood cabinets.
We provide a 10-year structural warranty backed by 2-10 Homebuyers Warranty.
Our team coordinates trusted subcontractors for lot preparation and construction needs.
We maintain relationships with local lenders to secure optimal financing options.

What people say

Exceptional value Quality construction Dedicated service Smooth process Satisfied homeowners

Website

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Services

Custom Home Building

Heritage Homes specializes in constructing fully customized residences tailored to client preferences and lot specifications. Our process begins with floor plan selection and modification, followed by site preparation coordination and foundation layout. We utilize monolithic slabs with reinforced rebar and engineered roof trusses to ensure structural integrity. Clients participate in key quality checks during framing and final walkthroughs to verify satisfaction before closing. Every home includes premium standard features like decorative molding and all-wood cabinets.

Floor Plan Design

We offer over 50 base floor plans that can be modified to meet individual needs. Our design team collaborates with clients to adjust layouts, square footage, and interior features while maintaining structural feasibility. This includes creating handicap-accessible layouts and optimizing space for energy efficiency. Clients receive detailed blueprints and material selection guidance to ensure their vision aligns with budgetary constraints. Modifications are finalized before foundation work begins to prevent costly changes during construction.

Foundation Construction

Our monolithic slab foundations exceed local building code requirements through precision layout and rebar reinforcement. Each foundation undergoes double verification for dimensional accuracy before concrete pouring. This construction method provides superior stability in hurricane-prone regions while reducing long-term maintenance needs. The process typically takes 1-2 weeks, depending on lot conditions and weather. Clients receive documentation confirming foundation specifications and compliance with regional standards.

Warranty Services

Every Heritage Home includes a comprehensive 2-10 Homebuyers Warranty covering 1 year of workmanship, 2 years of systems, and 10 years of structural components. Our dedicated warranty department handles claims during business hours, with emergency protocols for critical issues like HVAC failures or water leaks. Clients receive detailed warranty booklets explaining coverage parameters and claim submission procedures. Non-emergency repairs are scheduled during regular business hours, while documented emergencies receive priority attention.

Emergency Repairs

We provide emergency repair services for critical home system failures meeting specific criteria: total loss of heat below 45F, complete electrical/water outages, gas leaks, or major sewer stoppages. During business hours, clients contact our direct warranty lines for immediate assessment. After-hours emergencies require direct contractor contact for HVAC issues or documented third-party repairs. Reimbursement requires proper documentation of service necessity and adherence to warranty guidelines. Emergency response prioritizes safety and property preservation.

People

Frank Lott, III

President/Owner

Third-generation leader with 40+ years in homebuilding. Past president of Mobile's Home Builders Association and Chamber of Commerce. Active in community organizations including Infirmary Health and YPO Southern 7. Drives company culture focused on family values and client satisfaction.

Frank Lott, Jr.

Owner

Co-founder with semi-retired status, maintaining civic engagement. Previously worked in home components manufacturing. Emphasizes value-driven construction and customer referrals. Over 50% of sales originate from satisfied clients. Focuses on maintaining company core values established over 40 years.

Joe Houk

Vice President of Sales & Marketing

26-year company veteran with 40+ years industry experience. Specializes in plan customization and client financing. Leads design consultations to adapt base plans to client needs. Prioritizes transparent communication and contract clarity. Serves as primary liaison between sales and construction teams.

Kristin Hardin

Marketing Director / Alabama & Mississippi Sales

University of South Alabama graduate with marketing expertise. Former Sherwin-Williams intern introduced to construction industry. Focuses on brand awareness and competitive differentiation. Led Young Professionals Council of HBA of Metro Mobile. Coordinates regional advertising campaigns and client outreach initiatives.

Mike Houk

Florida Sales Manager

20+ years in home sales with emphasis on client relationship management. Coordinates financing, contract preparation, and blueprint finalization. University of West Florida graduate. Prioritizes 'family-like' treatment of clients throughout construction process. Specializes in Florida-specific building requirements and lot preparation logistics.

Questions

What financing options are available for Heritage Homes?

We coordinate with local lenders to provide mortgage solutions tailored to your financial situation and home specifications.

What does the 2-10 Homebuyers Warranty cover?

The warranty includes 1 year of workmanship coverage, 2 years for systems, and 10 years for structural components.

How long does the homebuilding process take?

From plan selection to closing, the process typically takes 6-8 months depending on customization and weather conditions.

Do you build homes outside Alabama, Florida, and Mississippi?

Currently, we focus on serving the Gulf Coast region, including Alabama, Florida, and Mississippi.

What emergency services are available after moving in?

We handle urgent issues like HVAC failures, water leaks, and electrical outages during business hours with after-hours protocols for critical emergencies.

Can I customize my chosen floor plan?

Yes, our design team works with you to modify layouts, features, and finishes to meet your specific needs and budget.

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Reviews (6)

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Kristy Collier

Jan 01, 2022 Report

Critical:Quality,Value
Do not recommend at all. We had broken studs, electrical wire pinched between studs, a hole in roof, nothing is square in house and brick work is awful! plus many other major problems. We had to hire another company and electrician to complete the build and make major repairs. Run away!!!!

Glenn Blakely

Dec 20, 2021 Report

Heritage Homes made building a home a lot easier than I ever thought. Only thing that happened that did bother me a little, was a few cost I did not understand up front. However, the flip side, there was a few things included that I assumed I was going to have to do. So, it all worked in the end. Their Forman Butch is awesome. He was a blessing to work with. He is very responsive, helpful as he can be and a super hard worker to make your home come to reality. My family would definitely recommend them and Butch!

Heather Reynolds

Mar 23, 2021 Report

Terrible!! Our ceilings looked like they were waving at you and when they brought someone back in, they said if they fix it, it'll most likely look worse. Our toilets were also crooked and the flooring scratched and dented extremely easy when they told us it wouldn't! Our project manager would call us to see how the progress was going instead and going out there himself. The only good job that was done was the brick masonry.

Oksana Leslie

Feb 11, 2021 Report

There are 2 packets -Alabama and Mississippi by the front door. HERITAGE HOMES dont clear woods,, they do build on your lot, cheap version has no appliances, formica counter tops. Upgrades are available.

Rachel

Nov 15, 2020 Report

It took way longer than planned to build our home. Not to mention, after the first year we began to see cracks in the ceiling. We contacted the warranty department and because they weren't a certain length they wouldn't do anything about them. Now, about 5 years later they are way worse. We have even considered seeking legal action due to the fact we are worried that there is structural damage. We also paid about $1,200 extra to have them paint our home one neutral color, not knowing they would use the poorest quality paint. We can't even wipe our walls without the paint coming off. Honestly from

Heidi Hanchey

Jun 14, 2020 Report

They are accommodating and professional. We were able to make modifications to the house plan and get the quote the same day. Their price for concrete is half the price of the other local builders.