Business Details
8 Years
experience
Emergency
services
Open 24/7
always available
24/7 Emergency Water Damage Restoration Services
H2O Away is a family-owned business founded by brothers Dominic and Taylor Rivas, third-generation insurance contractors dedicated to serving property owners in Olympia, WA. We specialize in emergency water damage restoration, sewage cleanup, biohazard mitigation, and fire damage repair, operating 24/7 with a 60-minute response time or less. Our team consists of IICRC-certified technicians who are trained, experienced, and licensed to handle all aspects of property restoration. We work directly with insurance providers to simplify the claims process for our clients, ensuring seamless communication and billing.With deep roots in the South Puget Sound community, we combine local knowledge with national resources through our affiliation with American Restoration. Our commitment to safety, accountability, and respect drives every project, treating customers like family while delivering efficient, high-quality solutions. We pride ourselves on transparency, using advanced equipment and techniques to restore properties to their pre-damage condition. Our values of compassion, advocacy, reliability, and excellence guide our approach to every emergency, ensuring client satisfaction and long-term trust.
Services
Water Damage
Sewage Cleanup
Biohazard Cleanup
Fire Damage
Mold Mitigation
Details
- Year established: 2018
Highlights and features
- Immediate response from live representatives in Olympia, WA
- 60-minute emergency response time or less
- Direct billing to all major insurance providers
- IICRC-certified technicians for specialized restoration
- Family-owned with local community commitment
Associations and certifications
- IICRC
What people say
Quick response time
Professional technicians
Clear communication
Insurance coordination
Compassionate service
Services
Water Damage
Our water damage restoration service addresses emergencies ranging from minor leaks to catastrophic flooding. Using advanced extraction and drying technology, we eliminate excess water and moisture to prevent structural deterioration and health risks. Our certified technicians work swiftly to restore residential and commercial properties to their pre-damage condition.
Sewage Cleanup
Sewage backup mitigation involves removing contaminated water, disinfecting affected areas, and preventing mold growth. Our IICRC-certified team follows strict safety protocols to handle hazardous materials, ensuring safe disposal and complete property restoration while minimizing health risks from bacterial exposure.
Biohazard Cleanup
Biohazard mitigation addresses areas contaminated with bodily fluids or pathogens. Our certified specialists use specialized equipment to decontaminate spaces after accidents, deaths, or disease outbreaks. The process includes containment, disinfection, and verification testing to ensure complete safety for occupants and neighbors.
Fire Damage
Fire damage restoration includes boarding up compromised structures, cleaning smoke-damaged contents, and eliminating soot and odors. Our technicians handle complete rebuilding while coordinating with insurance providers, ensuring thorough restoration of properties affected by flames, smoke, or water used in firefighting.
Mold Mitigation
Mold remediation involves identifying moisture sources, containing affected areas, and eliminating mold spores. Our certified experts use protective gear and advanced techniques to prevent cross-contamination, restoring indoor air quality and preventing structural damage from mold growth.
People
Dominic Rivas
Co-Founder
Recognized in South Sound Business' 40 Under 40 for exemplary practices, Dominic combines third-generation insurance contracting experience with community-focused leadership to drive H2O Away's restoration services.
Taylor Rivas
Co-Founder
Former insurance adjuster Taylor leverages industry expertise to simplify complex claims processes, ensuring clients receive fair compensation while overseeing technical operations for water and fire damage restoration.
Questions
What areas do you service?
We serve Olympia, WA and surrounding areas including Thurston County, Pierce County, and Kitsap County with 24/7 emergency response.
Do you work with insurance companies?
Yes, we bill directly to all major insurance providers and handle claims documentation to simplify the process for clients.
Are your technicians certified?
All technicians are IICRC-certified in water damage restoration, mold remediation, and biohazard cleanup for specialized expertise.
What emergency services do you offer?
We provide 24/7 water damage, sewage backup, fire damage, and biohazard cleanup with a 60-minute response time guarantee.
How do you handle mold removal?
Our certified specialists contain affected areas, eliminate mold spores using protective equipment, and verify complete disinfection through testing.
Is financing available?
Yes, we offer financing options for restoration services not covered by insurance or out-of-pocket expenses.
Reviews (7)
Salima'S. Kitchen
Nov 06, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness
The people at H2O away were truly life savers for us. We had Category 3 water damage coming from an upstairs bathroom and they helped us inspect and repair all damage efficiently and very professionally! Highly recommend their service.
Services:Plumbing,Water damage cleanup
The people at H2O away were truly life savers for us. We had Category 3 water damage coming from an upstairs bathroom and they helped us inspect and repair all damage efficiently and very professionally! Highly recommend their service.
Services:Plumbing,Water damage cleanup
Jonqwel Prioleau
Oct 04, 2021
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Positive:Professionalism,Punctuality,Value
Perfect service and expedited customer service information. Very responsive and less expensive. The pricing makes sense! I would highly recommend their services again.
Service:Water damage cleanup
Perfect service and expedited customer service information. Very responsive and less expensive. The pricing makes sense! I would highly recommend their services again.
Service:Water damage cleanup
Douglas Peltz
Aug 07, 2021
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Edited 8/2/2021: Removed one star, only because I found the matter of invoices and payments to be rather inconvenient. It was like this company did fantastic work and then immediately ghosted me when I wanted to pay by phone. Why are you making it difficult for me to give you your well earned money? I asked this company out for an assessment/estimate after feeling somewhat underwhelmed by the first company i had asked to come out.
Compared to that first company, Taylor from H20 Away was able to thoroughly describe the work that would be involved; the advantages of making an insurance claim vs
Compared to that first company, Taylor from H20 Away was able to thoroughly describe the work that would be involved; the advantages of making an insurance claim vs
Steve Sink
May 25, 2021
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Positive:Professionalism
Taylor and Dominic were very professional and friendly. They handled everything with the insurance provider and were a good source of expertise for someone relatively new to home ownership.
Service:Water damage cleanup
Taylor and Dominic were very professional and friendly. They handled everything with the insurance provider and were a good source of expertise for someone relatively new to home ownership.
Service:Water damage cleanup
Ben
Mar 19, 2021
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The guys were very professional with their work. They explained everything they would be doing and completed the project quickly. They also took extra care in their preparation to make sure everything was covered to prevent any inadvertent damage to the floors and walls. Both employees were very friendly and answered every question that I had. I would recommend their services in the future to anyone in need.
Renee R.
Jan 07, 2021
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I called several companies for estimates when I found mold in my kitchen. Out of the four I had come to my home Taylor and Dominic were the only ones I truly felt gave me an HONEST assessment of the situation, AND gave me an estimate that was more than reasonable. Both of them were very communicative, professional, and helpful throughout the entire process. They did a very thorough job and managed to save my countertops and doors! Totally happy and would definitely recommend them to anyone!
Renae Marie
Dec 29, 2020
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Taylor, Dominique, and H2O Away set a new high standard for expertise, professionalism, and customer care. Their depth of knowledge is outstanding. Their customer care is a class by itself. I highly recommend them. Water damage is serious stuff. You need honest professionals that you trust completely. I'm glad someone recommended them to me. It was the best call I could have made.
