Business Details
15 Years
experience
Emergency
services
24/7 Emergency Damage Restoration Services
Since 2011, Tidal Wave Response has been a family-owned leader in emergency damage restoration, specializing in water, fire, and sewage cleanup. Our 24/7 emergency service team prioritizes rapid response, arriving within hours to mitigate damage and restore properties to pre-loss condition. We streamline the insurance process by handling claims directly, ensuring clients receive fair compensation without hidden fees. Our team of certified professionals uses advanced equipment for efficient remediation, from initial water extraction to full structural restoration. With thousands of five-star reviews, we emphasize transparency, personalized communication, and meticulous attention to detail.Our commitment to excellence extends beyond technical expertisewe treat every clients property as our own, providing peace of mind during stressful situations. By maintaining 24/7 availability and leveraging decades of combined experience, we deliver reliable solutions tailored to each clients unique needs. Our reputation for integrity, speed, and quality has made us a trusted choice for residential and commercial restoration in the Chamblee area.
Services
Water Damage Restoration
Fire Damage Cleanup
Sewage Flood Cleanup
Emergency Mitigation
Property Restoration
Insurance Claim Coordination
Mold Treatment
Structural Drying
Flooring Replacement
Ceiling Repair
Details
- Year established: 2011
Highlights and features
- We offer 24/7 emergency response with teams arriving within hours of contact.
- Our team handles insurance claims directly, ensuring fair compensation for clients.
- We use advanced drying equipment and patented mitigation processes for efficiency.
- Our staff includes certified professionals with over 20 years of combined experience.
- We guarantee satisfaction with transparent communication and detailed project oversight.
What people say
Prompt service
Professional team
Exceeded expectations
Stress-free process
Highly recommend
Services
Water Damage Restoration
Our water damage restoration service addresses emergencies 24/7, using industrial-grade equipment to extract water and dry structures within hours. We prioritize mold prevention and structural integrity, ensuring properties are restored to pre-damage condition. Clients benefit from direct insurance coordination and transparent progress updates.
Fire Damage Cleanup
Fire damage cleanup includes soot removal, odor elimination, and structural repairs. We employ specialized cleaning agents and air filtration systems to restore safety and functionality. Our team works swiftly to minimize long-term damage while maintaining clear communication with homeowners and insurers.
Sewage Flood Cleanup
Sewage flood cleanup involves contaminated water removal, disinfection, and replacement of compromised materials. We follow strict safety protocols to protect health and prevent cross-contamination. The process includes air quality testing and EPA-registered antimicrobial treatments for complete sanitation.
Emergency Mitigation
Emergency mitigation focuses on immediate actions to prevent further property loss. This includes boarding windows, securing roofs, and setting up drying systems. Our rapid response teams stabilize structures within hours, reducing long-term repair costs and insurance complications.
Property Restoration
Property restoration encompasses complete reconstruction after damage, from drywall and flooring to cabinetry and painting. We coordinate subcontractors for specialized tasks while maintaining quality control. Clients receive a fully restored space with warranties on workmanship and materials.
People
John
Owner
John oversees operations and client relations, ensuring adherence to quality standards. With over 15 years in restoration, he emphasizes transparent communication and rapid response. His leadership focuses on community trust and technical excellence.
Billy Alford
Project Manager
Billy manages large-scale restoration projects, coordinating teams and timelines. He provides detailed progress reports and ensures compliance with insurance requirements. His expertise in water damage has resolved complex cases efficiently.
Colin
Supervisor
Colin supervises field crews and quality control. He trains staff on the latest restoration techniques and safety protocols. Clients praise his clear explanations and proactive problem-solving during the restoration process.
Michael
Crew Leader
Michael leads emergency response teams, specializing in slab leak detection and structural drying. He ensures equipment is deployed correctly and timelines are met. His hands-on approach guarantees thoroughness in every project phase.
Suzanne
Billing Coordinator
Suzanne handles insurance billing and client invoicing. She clarifies costs upfront and resolves payment disputes efficiently. Her attention to detail ensures a seamless financial experience for clients during stressful times.
Questions
How quickly can Tidal Wave respond to an emergency?
We typically arrive within 1-2 hours of contact, 24/7, with full mitigation starting the same day.
Do you work directly with insurance companies?
Yes, we handle all insurance coordination, including claims submission and payment negotiation, to simplify the process for clients.
What areas do you service?
We primarily serve Chamblee, GA, and surrounding counties, with emergency teams available for broader regions.
What should I do before your team arrives?
Ensure safety by turning off electricity and gas. Avoid contact with contaminated water and document damage for insurance purposes.
Are your technicians certified?
Our team holds IICRC certifications in water restoration, fire cleanup, and mold remediation, ensuring industry-standard expertise.
How long does the restoration process take?
Mitigation completes in hours, while full restoration typically takes 7-14 days depending on damage extent and insurance approval timelines.
Reviews (6)
Lisa Reeves
Jan 04, 2022
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Horrible experience and still no resolution. A retro collectable Christmas tree disappeared during cleanup. The painters used the wrong paint and did a horrible job. I'm still cleaning paint splatter and sheetrock mud from my furniture and bathroom and they didn't even paint the bathroom. The only positive is the floor was installed professionally and the guy was respectful. They left a completely different color paint for touchups and we haven't been able to get anyone to bring the correct paint. They also didn't add
damaged paneling to the claim and after dozens of texts and calls that addendum
damaged paneling to the claim and after dozens of texts and calls that addendum
Larry Banks
Jan 04, 2022
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I had the unfortunate mishap of a ruptured pipe underneath my kitchen floor that damaged my entire downstairs!!! A referral was made and I acted on it regarding Tidal Wave Response and immediately after speaking with me, John came right away, assessed the damage, and the next day, John, Rob, Colin, and the crew were here demoing my unit and completed the initial task in a prompt and professional manner. Even though we're in stage one of the total job, I am completely confident in their abilities due to their genuine concern for their customers and their customers wellbeing. It is so reassuring
Harris Siegel
Dec 31, 2021
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We discovered our office flooding by shear accident at 1:00 in the morning! We called immediately, and we reached a kind, empathetic real-live person NOT a machine! We were put in touch with someone who promised to be to our office first thing in the morning. And they were!!! They were responsive, communicative, on-time and professional. Bob showed up with a calming presence and walked us through what he saw and what he thought was needed and why. I got quite an education!! Call me Super impressed!! Anyone with a similar unfortunate situation - whether home or business - would do well to call Tidal
Dennis Conway
Dec 29, 2021
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Had hot water pipes burst in the wall, Chris came out three hours after I called him, they immediately ripped out the wet sheet rock and the flooring. I never had to speak with an insurance adjuster, they turned my nightmare into a dream. I had heard horror stories about water damage, he assured me it would be taken care of and it was. Would recommend!
Will Link
Dec 06, 2021
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Positive:Professionalism,Quality,Responsiveness
These guys where great, floor was dry as a bone when they where done, i can't wait to see them after the repairs im sure it will be 10 out of 10.
Services:Flooring,Water damage cleanup
These guys where great, floor was dry as a bone when they where done, i can't wait to see them after the repairs im sure it will be 10 out of 10.
Services:Flooring,Water damage cleanup
Lindsay Marshall
Nov 29, 2021
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They did a great job getting our house back together, and coordinating everything. Communication was good too, where other companies were lacking.
