Business Details
39 Years
experience
Emergency
services
Your Trusted Partner for Plumbing, HVAC & Electrical Services
Established in 1987, Basnett Plumbing, Heating, & AC has built a reputation as a trusted provider of plumbing, HVAC, and electrical services in MetroWest Boston. As a family-owned business, we prioritize community involvement, supporting local charities, schools, and events while delivering exceptional service to homeowners. Our team includes five Licensed Master Plumbers, certified technicians, and dedicated support staff who receive ongoing training to stay at the forefront of industry advancements. Led by co-owners Rob and Lori Basnettboth industry veterans with decades of combined experiencewe emphasize quality craftsmanship, transparency, and customer satisfaction.Our core values of honesty, integrity, and reliability guide every project, ensuring lasting relationships with clients. With accreditations including Massachusetts Master Plumber and Electrical Licenses, we guarantee expert care for every home. From emergency repairs to system installations, our goal is to make customers feel comfortable and confident in our work, solidifying our position as a leader in the field.
Services
Plumbing Repair
Heating Installation
Air Conditioning Maintenance
Electrical Services
Indoor Air Quality
Maintenance Plans
Water Heater Repair
HVAC System Installation
Drain Cleaning
Emergency Services
Details
- Year established: 1987
Highlights and features
- Family-owned since 1987 with deep local community ties.
- Certified technicians trained in the latest industry advancements.
- 24/7 emergency service for urgent plumbing, HVAC, or electrical needs.
- Transparent pricing with upfront estimates before any work begins.
- Serving MetroWest Boston areas including Concord, Sudbury, and Littleton.
Associations and certifications
- Massachusetts Master Plumber License
- Massachusetts Electrical License
- RSES Refrigerant Certification
- BPI Infiltration & Duct Leakage Certification
- Air Systems Cleaning Specialist (ASCS) Certification
What people say
Professional and courteous
24/7 emergency availability
Thorough explanations of work
Clean and efficient service
Experienced, friendly technicians
Services
Plumbing Repair
Our licensed plumbers address leaks, clogs, and system failures with precision. We use advanced diagnostics to resolve issues quickly, minimizing disruption to your home. From emergency repairs to routine fixes, our team ensures long-term reliability and compliance with local codes.
HVAC Installation
We specialize in installing energy-efficient heating and cooling systems tailored to your home's needs. Our technicians are certified in modern technologies like heat pumps and mini-splits, ensuring optimal comfort and reduced energy costs for MetroWest Boston homeowners.
Electrical Services
From panel upgrades to EV charging stations, our licensed electricians handle residential electrical needs safely and efficiently. We prioritize code compliance and future-proof installations, including whole-house generators for uninterrupted power.
Maintenance Plans
Our Platinum, Gold, and Silver maintenance plans protect your systems with regular inspections and priority service. These plans prevent costly breakdowns, extend equipment lifespan, and ensure peak performance year-round for plumbing, HVAC, and electrical systems.
Indoor Air Quality
We improve home air quality through Aeroseal duct sealing, filtration systems, and humidity control. Our solutions reduce allergens and pollutants, creating healthier living environments while enhancing HVAC efficiency in Littleton and surrounding areas.
People
Rob Basnett
Co-Owner
With over 30 years in the plumbing industry, Rob Basnett co-founded the company in 1987. A licensed technician and former president of state plumbing associations, he champions staff training and customer-centric service.
Lori Basnett
Co-Owner
Lori Basnett oversees office operations and policy development. Her leadership has strengthened administrative systems, ensuring the company maintains its competitive edge while upholding core values.
Anthony Kent
Senior Technician
Anthony specializes in HVAC system design and installation. Known for his expertise in heat pump technology, he guides clients through energy-efficient solutions and rebate programs like Mass Save.
Wayne Lambert
Lead Technician
Wayne is a trusted technician with expertise in plumbing, electrical, and HVAC systems. Customers praise his thoroughness, clear communication, and ability to resolve complex issues efficiently.
Phinias Muchirahondo
Service Technician
Phinias is celebrated for his prompt, detail-oriented service in plumbing and HVAC maintenance. His proactive approach and customer-focused attitude make him a favorite among repeat clients.
Questions
What areas do you service?
We serve MetroWest Boston, including Acton, Concord, Sudbury, Littleton, and surrounding towns.
Do you offer emergency services?
Yes, we provide 24/7 emergency support for urgent plumbing, HVAC, or electrical issues.
What financing options are available?
We offer GreenSky and Synchrony financing for installations and major repairs.
Are your technicians certified?
Yes, our team includes licensed Master Plumbers, electricians, and HVAC specialists with ongoing training.
How can I schedule service?
Call us at 978-431-2906 or use our online form to request an appointment.
Do you provide maintenance plans?
Yes, we offer Platinum, Gold, and Silver maintenance plans for plumbing, HVAC, and electrical systems.
Videos
Reviews (6)
Anne Kern
Dec 31, 2021
Report
With good humorand a good sense of humoralong with a deep knowledge of his profession, Wayne resolved my immediate problem and provided much useful information about my furnace, hot water heater, air-conditioning system, toilet, and more. Plumbing problems are never fun, but Wayne made me laugh, which is a good antidote to just about any problems in lifeplumbing-related or otherwise.
Jon
Dec 29, 2021
Report
Wayne was fantastic. Personable and very detail oriented. Absolutely great job and would recommend Wayne and Basnett plumbing to anyone.
Services:Leak investigation and repair,Pipe repair
Services:Leak investigation and repair,Pipe repair
Paula Rie
Dec 22, 2021
Report
Leonel was on time, knowledgeable, explained the scope of his work to service our heating system and answered my questions. What a difference from the previous HVAC company we used in the past. I wish all service technicians were as great as Leonel.
Basnet Plumbing & Heating is a professional & is attentive to their customers. I know when they leave my house the service or issue will be resolved. I know I am getting an experienced & knowledgeable technicians with Basnet.
Basnet Plumbing & Heating is a professional & is attentive to their customers. I know when they leave my house the service or issue will be resolved. I know I am getting an experienced & knowledgeable technicians with Basnet.
Leviglozman
Dec 20, 2021
Report
Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Wayne replaced a leaking shut-off valve as well as the sink stopper. All the work was done with high quality.
Wayne replaced a leaking shut-off valve as well as the sink stopper. All the work was done with high quality.
Bob Rainis
Dec 13, 2021
Report
John was very knowledgeable and hard worker, made sure the job was done to satisfaction, even returning to fix something that we did not explain well the first time
Service:Shower installation
Service:Shower installation
Jeff Gordon
Nov 26, 2021
Report
Positive:Professionalism,Quality,Responsiveness
Wayne helped quickly diagnose the issue (no heat) and got us situated with a temporary fix while they order the part to come back and fix for good. Appreciated his detailed explanations and good nature; plan to use again for future work.
Wayne helped quickly diagnose the issue (no heat) and got us situated with a temporary fix while they order the part to come back and fix for good. Appreciated his detailed explanations and good nature; plan to use again for future work.
