Business Details
35 Years
experience
Emergency
services
Your Trusted Partner for HVAC Solutions
For over three decades, Preferred Air has been a trusted provider of heating, ventilation, and air conditioning services to residential and commercial clients across Boston's North Shore. Established in 1991, our company has built a reputation for honesty, professionalism, and exceptional customer service through consistent delivery of high-quality HVAC solutions. Our team of factory-trained technicians specializes in energy-efficient systems, including ductless mini-splits, heat pumps, and custom ductwork, while maintaining a strong commitment to community involvement and environmental responsibility.With multiple Massachusetts state licenses and full insurance coverage, we combine technical expertise with personalized service to ensure optimal indoor comfort for every client. Our 24/7 emergency response capability and transparent pricing model reflect our dedication to addressing customer needs promptly and predictably. Recognized for our technical proficiency and ethical business practices, we maintain long-standing relationships with clients through regular maintenance programs and comprehensive system evaluations.
Services
Air Conditioning
Heating
Indoor Air Quality
Custom Ductwork
Heat Pump Systems
Ductless Mini-Splits
Maintenance Contracts
Details
- Year established: 1991
Highlights and features
- 24/7 emergency service available
- Technicians are polite and respectful
- Transparent pricing with no surprises
- Serving both residential and commercial clients
- Over 33 years of local experience
Associations and certifications
- Massachusetts Refrigeration License #RC-148128
- Massachusetts Master Sheet Metal License #2284
- Massachusetts Sheet Metal Business License #493
What people say
Consistent, friendly, trustworthy
Prompt and friendly service
Great bunch of professionals
Efficient and knowledgeable
Reliable long-term service
Services
Air Conditioning
Our air conditioning services ensure reliable summer comfort through expert repairs, installations, and maintenance. Technicians diagnose cooling inefficiencies and implement cost-effective solutions while prioritizing energy efficiency. Residential and commercial clients benefit from system evaluations that identify performance improvements and potential energy savings.
Heating Systems
Comprehensive heating solutions cover furnace and boiler installations, repairs, and maintenance. Our specialists address heating inefficiencies through modern equipment upgrades that reduce energy consumption. Preventive maintenance programs extend equipment lifespan while ensuring safe, consistent winter comfort for residential and commercial properties.
Indoor Air Quality
Advanced indoor air quality services address humidity control, air purification, and ventilation needs. We install and service humidifiers, dehumidifiers, and air filtration systems that create healthier living environments. Our solutions target common pollutants to improve respiratory health and overall indoor comfort.
Heat Pump Systems
Energy-efficient heat pump installations and maintenance services combine heating and cooling functionality in single systems. Our technicians optimize performance through proper sizing and installation, helping clients reduce energy costs while maintaining year-round comfort through advanced heat transfer technology.
Maintenance Contracts
Customizable maintenance agreements provide scheduled system inspections and preventive care. Contract holders receive priority service and discounts on repairs. Regular maintenance improves system efficiency, prevents breakdowns, and extends equipment lifespan through expert care by licensed technicians.
People
Tom Favazza
Owner & President
With over 33 years of HVAC industry leadership, Tom Favazza has built Preferred Air into a trusted local service provider through commitment to technical excellence and customer satisfaction.
Questions
Do you offer emergency HVAC services?
Yes, we provide 24/7 emergency service for urgent heating and cooling needs.
What areas do you serve?
We primarily serve Boston's North Shore and surrounding communities.
What HVAC services do you provide?
We offer complete HVAC solutions including installation, repair, and maintenance for residential and commercial systems.
Are your technicians licensed and insured?
Yes, all our technicians are fully licensed and insured with workers' compensation coverage.
Do you offer maintenance plans?
Yes, we provide customizable maintenance contracts with priority service and repair discounts.
Can you help with energy-efficient upgrades?
Yes, we specialize in energy-efficient HVAC solutions that qualify for available rebates and tax credits.
Reviews (4)
Ildi Tary
Aug 18, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Called Preferred Air in the midst of one of our heat waves and despite the fact I was a new customer, they came the next day! Great service, reasonably priced, very professional. Highly recommend!
Service:HVAC repair
Called Preferred Air in the midst of one of our heat waves and despite the fact I was a new customer, they came the next day! Great service, reasonably priced, very professional. Highly recommend!
Service:HVAC repair
Samuel S.
Aug 18, 2021
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I hired Preferred Air to do a complete furnace and A/C replacement for my home, and I couldn't be more pleased. The business folks were knowledgeable and helpful. The install team was clean, efficient, and conscientious, and issues that arose during the process were communicated clearly. My questions and concerns were addressed promptly. Shout out to Wayne, Rob, Luis, and the others who helped make this process as painless as possible.
Kathleen Lecolst
Jan 04, 2021
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I have been using Preferred Air for many years. These men are extremely knowledgeable, very professional and polite, and very respectful. They are always punctual, hard working and honest. The folks in the office are great as well, always pleasant and willing to help. I highly recommend this company...they get the job done...and get it done right !!
Steve Odian
Jan 01, 2021
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We just had our second Split Duct system installed by Preferred Air. They do wonderful work. Both installations look great and work fantastic. All the people we dealt with were very professional. As a result of our experience with them my folks, my daughter and four different friends also had systems installed bu Preferred Air. They are all very happy.
Steve
Steve
