Business Details
15 Years
experience
Emergency
services
Your Trusted Master Plumbing Experts in Hampton Roads
Established in 2011, Buchanan Plumbing has built a reputation as a trusted, woman-owned family business serving Hampton Roads and the Isle of Wight Peninsula. Our team combines over 25 years of plumbing expertise with a commitment to honesty, integrity, and personalized service. As a Master Plumber-led operation, we specialize in comprehensive solutions including emergency repairs, drain cleaning, water heater replacements, and advanced camera inspections for sewer lines.We prioritize customer comfort by maintaining transparent communication, offering free diagnostics and estimates, and ensuring every job meets exacting standards. Our LGBTQ+-friendly and pet-friendly approach reflects our belief that exceptional service extends beyond technical proficiency to creating positive, inclusive experiences for all clients.
Services
Toilet Repair
Water Heater Replacement
Drain Cleaning
Sewer Line Repair
Emergency Plumbing
Details
- Year established: 2011
Highlights and features
- Master Plumber with 25+ years of experience
- Free diagnosis and estimates on all services
- Advanced camera inspection technology for accurate diagnostics
- LGBTQ+-friendly and pet-friendly service environment
- Locally owned with deep community expertise
What people say
10/10 Highly recommend
Best in everything
Excellent and quick service
Knowledge knows no limits
Honesty and ethic
Services
Emergency Plumbing
We provide 24/7 emergency plumbing services for critical issues like burst pipes, severe leaks, and drain backups. Our rapid response team ensures minimal property damage while delivering lasting solutions. Customers consistently praise our prompt availability and stress-reducing expertise during urgent situations.
Camera Inspection
Our advanced sewer line camera technology identifies blockages, cracks, and root intrusions with precision. This non-invasive method reduces unnecessary digging while providing clear visual documentation. Clients benefit from accurate diagnostics that streamline repair planning and cost estimation.
Water Heater Repair
We service all water heater types including tankless, electric, and gas models. Our expertise covers leak repairs, element replacements, and efficiency optimization. Customers appreciate our upfront pricing and same-day service availability for hot water emergencies.
Drain Cleaning
Our hydro-jetting and mechanical cleaning services clear stubborn drain blockages in kitchens, bathrooms, and main sewer lines. We use eco-friendly methods that prevent recurring clogs. Clients value our thorough approach that addresses both immediate issues and long-term pipe health.
Toilet Repair
We handle toilet leaks, clogs, running water, and replacement installations. Our technicians diagnose issues like faulty flappers, fill valves, or seal problems. Customers benefit from quick fixes that restore functionality and reduce water waste.
People
BJ Buchanan
Master Plumber
With over 25 years of plumbing experience, BJ Buchanan is a licensed Master Plumber known for tackling complex issues others avoid. His expertise in diagnostics and repairs ensures lasting solutions for residential plumbing systems.
Dena Buchanan
Business Administrator
As co-owner and business administrator, Dena Buchanan manages operations while ensuring exceptional customer service. Her leadership contributes to the company's LGBTQ+-friendly, pet-friendly approach and community-focused values.
Questions
What plumbing services do you offer?
We provide full-service plumbing including toilet repairs, water heater replacements, drain cleaning, sewer line repairs, camera inspections, and emergency plumbing solutions.
Do you offer emergency plumbing services?
Yes, we provide urgent plumbing repairs for emergencies like leaks, clogs, and water damage across Hampton Roads and Isle of Wight.
Are your services pet-friendly?
Yes, we welcome pets during service visits and have extensive experience working in pet-friendly environments.
What areas do you serve?
We serve Hampton Roads Peninsula and Isle of Wight Peninsula, including Newport News, Williamsburg, Suffolk, and surrounding areas.
Do you offer free estimates?
Yes, we provide free diagnostics and no-obligation cost estimates for all plumbing services.
Are you LGBTQ+-friendly?
Yes, we are a proud LGBTQ+-friendly business committed to inclusive, respectful service for all customers.
Reviews (6)
Jack Montgomery
Jan 07, 2022
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Positive:Professionalism,Quality,Responsiveness
Hot water line in the crawl space blew out and even in standing water and freezing temperatures they fixed it. Very impressed!
Service:Pipe repair
Hot water line in the crawl space blew out and even in standing water and freezing temperatures they fixed it. Very impressed!
Service:Pipe repair
Amanda Kern
Oct 19, 2021
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Thanks brandon :)
I sent a message through the website on a friday afternoon, received an email on saturday to schedule an appointment for that coming monday. Brandon was on time (within the scheduled time frame), communicated his arrival times appropriately, and evaluated the problem quickly. He did not have the parts needed to complete the job on day 1, so rescheduled for 2 days out. Again, he was on time, courteous, and professional. He left no mess, the fix was prompt, and seems to be of good workmanship (im no professional, but its not leaking anymore!) He was sweet to my dog and was personable
I sent a message through the website on a friday afternoon, received an email on saturday to schedule an appointment for that coming monday. Brandon was on time (within the scheduled time frame), communicated his arrival times appropriately, and evaluated the problem quickly. He did not have the parts needed to complete the job on day 1, so rescheduled for 2 days out. Again, he was on time, courteous, and professional. He left no mess, the fix was prompt, and seems to be of good workmanship (im no professional, but its not leaking anymore!) He was sweet to my dog and was personable
Wayne Nunn
Oct 15, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Buchanan Plumbing did an excellent job of repairing a leak in a concrete slab. When they couldn't do something they recommended a firm that assisted. I give them my highest recommendation.
Services:Pipe repair,Tap repair
Buchanan Plumbing did an excellent job of repairing a leak in a concrete slab. When they couldn't do something they recommended a firm that assisted. I give them my highest recommendation.
Services:Pipe repair,Tap repair
David Silvio
Jul 31, 2021
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After unsuccessfully trying drain clog products and renting a snake to unclog a stingy kitchen clog, I read reviews diligently and decided to call Buchanan P &LD. They were great to work with, friendly, and reasonably priced. But most of all, they found that my clog was deeper into my drain system and around the corner from a tee joint where I could not get to. Their expertise showed as they found the clog, cleared the line along with my entire drain line to be sure. We couldn't be happier with the results. Thank you.
Dana Jones
May 01, 2021
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BJ and his wife are great to work with. I had one emergency at my residence on Friday with a clogged main line, and it was done in no time. He even found that a previous repair was not done properly. There was another at my brother's residence 2 days later and again he came right out. Very professional and honest with reasonable pricing based on the job. I highly recommend Buchanan's. Thank you BJ and Dena for everything.
Steph
Apr 13, 2021
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100% recommend. They were able to come out same day and take care of my backed up sink and toilet that wouldnt flush. Theyre much more affordable than Roter Rooter, and dont nickel and dime you. They are also great with communication.
