Business Details
12 Years
experience
Emergency
services
Emergency Water, Fire & Sewage Damage Restoration in Sugar Hill, GA
Provision Property Restoration was founded in 2014 by three friends with a shared vision to revolutionize property restoration services in North Atlanta. Our team brings decades of combined experience in construction and disaster recovery, ensuring every project benefits from proven expertise and innovative techniques. We specialize in water, fire, and sewage damage restoration, utilizing advanced tools like FLIR thermal imaging and Phoenix drying systems to deliver precise, efficient solutions. As an IICRC-certified company, we adhere to the highest industry standards while maintaining a relentless focus on customer satisfaction. Our commitment to transparency is evident in our free inspections, clear pricing, and direct collaboration with insurance providers.With hundreds of 5-star reviews, we've built a reputation for rapid response times, completing 90% of emergency calls within one hour of initial contact. Our locally-based team understands the unique needs of Sugar Hill and surrounding communities, offering personalized service that treats every client like a neighbor. From initial assessment to final restoration, we document every step using Matterport 3D imaging to ensure accountability and client confidence. Our investment in ongoing training guarantees technicians stay current with evolving restoration methodologies and safety protocols. This dedication to excellence has made us a trusted partner for homeowners and businesses facing unexpected property damage.
Services
Water Damage Restoration
Fire Damage Restoration
Sewage Cleanup
Mold Remediation
Insurance Claims Assistance
Details
- Year established: 2014
Highlights and features
- 24/7 emergency response with 90% arrival time within one hour
- IICRC-certified technicians with ongoing professional training
- Advanced restoration technology including thermal imaging and 3D documentation
- Hundreds of verified 5-star Google reviews from local clients
- Direct insurance billing with all major carriers and transparent pricing
Associations and certifications
- IICRC
What people say
5-Star Google Review
Knowledgeable team
Hard workers
Thorough documentation
Prompt communication
Services
Water Damage Restoration
Our rapid response team addresses water intrusion from burst pipes, appliance failures, and natural disasters. Using FLIR thermal imaging and Protimeter moisture meters, we identify hidden moisture sources without unnecessary demolition. Industrial pumps and Phoenix drying systems remove standing water and residual moisture, preventing mold growth. Our technicians document every step with 3D imaging for insurance purposes and provide complete structural drying verification.
Sewage Cleanup
Category 3 water damage requires specialized handling of biohazardous materials. Our airtight containment barriers prevent cross-contamination while HEPA air scrubbers remove airborne pathogens. Bioesque botanical disinfectants sanitize affected areas safely for families and pets. We follow strict OSHA protocols for waste disposal and provide complete remediation from initial extraction to final sanitization verification.
Fire Damage Restoration
We address all aspects of fire damage including smoke odor removal, soot cleaning, and water damage from firefighting efforts. Thermal fogging eliminates persistent smoke odors while specialized cleaning restores structural elements. Our team coordinates complete reconstruction services and works directly with insurance providers to manage claims documentation from assessment through final restoration.
Mold Remediation
Hidden moisture often leads to dangerous mold growth. Our non-invasive inspections identify moisture sources behind walls and under floors. Certified technicians implement containment barriers and HEPA vacuum systems to prevent spore spread. We use botanical antimicrobials for treatment and provide post-remediation verification testing to ensure complete mold elimination.
Insurance Claims Assistance
We streamline the insurance process with direct communication to adjusters. Our detailed documentation packages include 3D imaging, moisture mapping reports, and itemized repair estimates. Technicians understand policy coverage nuances and advocate for proper compensation while keeping clients informed throughout the claims lifecycle.
Questions
What types of water damage do you handle?
We address all categories including clean water from appliance leaks, grey water from sinks, and hazardous black water from sewage backups using appropriate containment and remediation protocols.
Do you work directly with insurance companies?
Yes, we coordinate directly with all major insurance providers, handling documentation, estimates, and communication to simplify the claims process for our clients.
How quickly can you respond to emergencies?
Our team guarantees arrival within one hour for all service areas, operating 24/7 to address water, fire, and sewage emergencies immediately.
Are your technicians certified?
All technicians hold active IICRC certifications in water damage restoration, fire/smoke cleanup, and mold remediation with annual continuing education requirements.
What technology do you use?
We employ FLIR thermal imaging for moisture detection, Phoenix drying systems, Protimeter moisture meters, and Matterport 3D documentation for comprehensive damage assessment.
Do you provide free estimates?
Yes, we offer complimentary inspections and detailed restoration cost estimates with no obligation, including complete explanation of recommended mitigation steps.
Reviews (7)
Debi Chapman
Dec 31, 2021
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These people are the epitome of professionalism and I recommend them highly. While I waited over 11 weeks for my insurance claim to be approved, they left dehumidifiers and blowers running in my home the entire time in order to minimize the effects of mold damage from my slab leak and the health risk it would have been to me and my animals. I am very allergic to mold, so this was quite a blessing.
Tatyana Glushchak
Dec 20, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Provision is the best company Ive ever worked with. Professional, prompt and they execute the job they promise perfectly! No one wants to deal with a flooded house but they make the process seamless!!!
Services:Mould removal,Water damage cleanup
Provision is the best company Ive ever worked with. Professional, prompt and they execute the job they promise perfectly! No one wants to deal with a flooded house but they make the process seamless!!!
Services:Mould removal,Water damage cleanup
Carole Amos
Dec 19, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness
They did a wonderful job and were very professional! Always on time and communication was wonderful! They made a not fun situation as good as it could be!
Service:Water damage cleanup
They did a wonderful job and were very professional! Always on time and communication was wonderful! They made a not fun situation as good as it could be!
Service:Water damage cleanup
Donna McKean
Dec 05, 2021
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Everyone was very professional, helpful and courteous. They even did extra to help me keep my cats out of the damaged area. I always felt very comfortable with them - so much so that I allowed them access to my house when I was not at home.
Services:Mould removal,Water damage cleanup,Mould inspection
Services:Mould removal,Water damage cleanup,Mould inspection
Nicholas Garbis
Nov 21, 2021
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Provision Property Restoration turned a very chaotic situation into a manageable situation. I am very grateful for their guidance and professionalism. They came same day and began mitigating the damage. This is a family business (franchise) and they take their reputation seriously. Should you find yourself in a similar unfortunate situation, Provision Property Restoration will treat you with respect and care. Thank you Serge, Dmitriy, and Alex
Vy Che
Oct 18, 2021
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An outstanding company! Sergey, very professional, knowledgeable and detailed guy in every aspect of the water damage that my water heater has caused. Very well presented and explained the damages to my insurance adjuster which took him by his word. Provision Property Restoration, is definitely a company to go with for any damages on your house or bldg.
Tim Burachenko
Oct 06, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness
Tim and his team were very professional, transparent, and thorough in their approach! Highly recommend them for water mitigation and mold removal needs.
Services:Mould removal,Water damage cleanup
Tim and his team were very professional, transparent, and thorough in their approach! Highly recommend them for water mitigation and mold removal needs.
Services:Mould removal,Water damage cleanup
