Business Details
Premium American-Made Hot Tubs & Spas
Aqua Living Factory Outlets has been dedicated to providing American-made hot tubs and spas since our founding, combining quality craftsmanship with exceptional customer service. As an employee-owned company, we prioritize excellence in every product we offer, ensuring our customers receive the same high standards we demand for ourselves. With over 50 locations nationwide, we deliver affordable luxury through our extensive selection of hot tubs, swim spas, and cold tubs, backed by financing options and expert support. Our commitment to innovation is reflected in patented technologies, energy-efficient designs, and features like Bluetooth audio systems.We emphasize long-term customer relationships through comprehensive maintenance guides, replacement parts, and a 5-year warranty on spa covers. Our team's expertise in hydrotherapy benefits and product customization ensures personalized solutions for residential and commercial needs. Transparency in pricing, eco-conscious manufacturing practices, and a focus on community-driven values distinguish us in the industry. From initial consultation to after-sales service, we maintain rigorous quality control to uphold our reputation as the largest hot tub retailer in the U.S.
Services
Hot Tubs
Swim Spas
Cold Tubs
Spa Covers
Financing
Highlights and features
- We offer American-made hot tubs with patented technologies
- Nationwide service with over 50 locations across the U.S.
- Employee-owned business ensuring quality craftsmanship standards
- Comprehensive 5-year warranty on spa covers included
- Expert guidance for hydrotherapy and home wellness solutions
What people say
Professional help
Quick setup
Great communication
Quality construction
Excellent support
Services
Hot Tubs
Our hot tubs combine ergonomic design with powerful hydrotherapy jets for ultimate relaxation. Available in 3-8 person capacities, they feature energy-efficient insulation, customizable LED lighting, and Bluetooth audio systems. Each model includes anti-microbial filtration and durable acrylic shells with warranties ranging from 5-10 years.
Swim Spas
Swim spas offer endless swimming technology with adjustable current systems. These dual-purpose units provide fitness benefits through resistance swimming while maintaining spa-like comfort features. Available in lengths from 12.6 to 21 feet with commercial-grade pumps and corrosion-resistant components.
Spa Covers
We provide R17-R19 insulation-rated spa covers with tapered foam cores for energy efficiency. Features include reinforced hinge channels, lockable fasteners, and UV-resistant vinyl exteriors. Walk-on models support up to 1,000 lbs with gas-assisted lift mechanisms for easy access.
Cold Therapy Tubs
Cold therapy tubs deliver temperature-controlled recovery solutions with industrial chillers maintaining 39-59F ranges. Designed for athletic training facilities and rehabilitation centers, these units feature commercial-grade circulation systems and non-slip flooring for safety during cold immersion therapy.
Financing
We offer flexible financing options with approved credit, including 0% APR for qualified buyers. Our financing specialists help customers navigate payment plans for all product lines, with options for extended warranties and service contracts to protect long-term investment.
Questions
Are hot tubs energy efficient?
Our hot tubs use energy-efficient insulation and include covers to maintain temperature, reducing energy consumption by up to 40% compared to uncovered models.
How much maintenance do spas require?
Weekly filter cleaning and monthly chemical balancing maintain optimal performance, with annual professional servicing recommended for pump systems and electrical components.
What health benefits do hot tubs provide?
Hydrotherapy jets relieve muscle tension, improve circulation, and reduce stress while warm water therapy aids sleep quality and joint pain relief.
What temperature settings are available?
Spas maintain 100-104°F with adjustable settings, while cold tubs operate between 39-59°F for therapeutic contrast treatments.
Do you offer nationwide delivery?
We deliver to all 50 states with professional setup available through our network of over 50 retail locations across the country.
What warranty options exist?
Standard warranties include 5-year coverage on spa shells and 2-year parts protection, with extended plans available for pumps and electrical systems.
Reviews (7)
Jaime G.
Jan 17, 2022
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I am so sorry I did not read the reviews first before ordering my hot tub. The communication from the Sayreville office is so bad I call with no answer and no room on the voicemail, also no response in my emails I have sent so many. I even got charged for my first payment and I still have not received my hot tub luck the other offices answer and took care of that but Buddy is the worst in communication. my hot tub is 2 months late. I called from my job and buddy answered finally after 20 calls and just for him to tell me he didn't get the delivery slip if my hot tub is on the truck and that was
Denise O.
Dec 26, 2021
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All I can say is I wished I had not purchased after reading the reviews! 12 months after purchase the tub stopped working. We don't know why bc the company will not even service due to no warranty now. We are stuck with trying to find service fr it and it seems no one will service it in our area. I spent hours calling every company near us. So we have a brand new tub the does not work. The sales person actually talked me out of cancelling our order due to reviews.... I'm an idiot! I hope that anyone reads this does not make the same mistake as I did. I will be contacting the BBB. My only
Josh T.
Nov 08, 2021
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I'm lighting this company up on every review board I can find... something I never thought I would make time for. Believe all of the reviews below and notice the common theme... Jeff sucks at his job and is not a good person. He's also very unorganized. And did I mention he sucks at his job and at life? Yes - Jeff gave me a time frame for receiving my hot tub when I bought it back in April, and that time frame was very different than when I received it in August. Along the way as he changed the time frame, he told me "I haven't told anyone it would be X weeks since last year
Laura K.
Nov 05, 2021
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I bought a Hudson Bay SPA and it was delivered damaged. There was a huge hole in the side panel. I called support and was told I would have the new panel in 4 weeks.. I called them in August and I still have no panel. I have emailed them several times and they keep saying it will be delivered shortly but them nothing comes.. I will never buy a spa from them and do not recommend anyone else does either
Raymond H.
Nov 03, 2021
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After looking at these reviews, I've decided to take my business elsewhere. I really thought I would be getting a good deal but these reviews have just shown me to stay far away from this company. Bummer.
Karol S.
Oct 18, 2021
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UPDATE: Received a response from Todd the owner extending his apologies for my inconvenience. Just to understand the depth of my anger. I spent $7579.91 paid in full Jan 30, 2021 for my Spa that was supposed to have GREY exterior and GREY cover. When its delivered its BROWN and Jeff calls me a The LIAR and tries to tell me I didn't order Grey. Yet he remembers telling me he could get me a grey cover. Then he LIES on the replacement form when he was told by his supervisor to order grey panels and a grey cover. He LIED and said they were damaged on delivery, they were not they were ordered
Maddie D.
Oct 08, 2021
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Well I just read all the reviews for this place and I cannot say I'm surprised. Here is my story anyways.
Ordered a hot tub in may and was told it would take 2-3 months. I understand it's a pandemic and things take longer than usual, but this store and their costumer service is horrible. We still have not received our jacuzzi it has now been 6 months. Whenever I call, I either get hung up on because they are too busy, or they answer and tell me it will arrive next week, which of course, it does not. They have told me almost 10 times it will be here next week over these past six months
Ordered a hot tub in may and was told it would take 2-3 months. I understand it's a pandemic and things take longer than usual, but this store and their costumer service is horrible. We still have not received our jacuzzi it has now been 6 months. Whenever I call, I either get hung up on because they are too busy, or they answer and tell me it will arrive next week, which of course, it does not. They have told me almost 10 times it will be here next week over these past six months
