Business Details
14 Years
experience
Emergency
services
Your Trusted HVAC Partner in Charleston, SC
At 5 Star Charleston, we approach every project with the same dedication we would apply to our own homes. As a family-owned business serving Charleston, SC since 2012, our team combines decades of industry experience with manufacturer-certified expertise to deliver comprehensive HVAC solutions. We specialize in heating and air conditioning repair, replacement, and maintenance while prioritizing indoor air quality and energy efficiency. Our technicians undergo continuous training and certification to maintain technical proficiency while adhering to strict service standards.Through Stephen Graham's personal guarantee and our Peace of Mind Pricing model, we ensure transparent communication and lasting solutions. Our maintenance plans provide systematic inspections to protect your home environment while our 24/7 emergency service addresses urgent comfort needs. Backed by preferred Lennox dealer status and extensive parts inventory, we deliver timely, intelligent HVAC solutions tailored to Charleston's climate challenges.
Services
AC Repair
Heating Replacement
Heat Pumps
Indoor Air Quality
Maintenance Plans
Details
- Year established: 2012
Highlights and features
- Family-owned business with local Charleston expertise
- Manufacturer-certified technicians with ongoing training
- 24/7 emergency service availability
- Transparent Peace of Mind Pricing model
- 10-year personal guarantee from owner Stephen Graham
Associations and certifications
- Lennox Preferred Dealer
What people say
Friendly and helpful
Quick to respond
Professional technicians
Timely diagnosis
Perfect solutions
Services
AC Repair
Our certified technicians diagnose and repair all makes and models of air conditioning systems. We provide same-day service for emergency cooling failures and implement lasting solutions rather than temporary fixes. Our repair process includes comprehensive diagnostics to identify root causes while maintaining system efficiency.
Heating Replacement
We offer complete heating system replacements with energy-efficient models from trusted manufacturers. Our installation process includes proper system sizing, load calculations, and quality control checks. As a Lennox Preferred Dealer, we provide access to advanced technology with 10-year warranty options for complete customer confidence.
Heat Pumps
Our team specializes in heat pump installation, repair, and maintenance for year-round temperature control. We assess home-specific requirements to recommend appropriate SEER ratings and system capacities. Our service includes refrigerant level checks, coil cleaning, and defrost cycle verification to ensure optimal performance in Charleston's climate.
Indoor Air Quality
We provide comprehensive indoor air quality solutions including air purification systems, humidity control, and ventilation improvements. Our assessments identify contamination sources while recommending filtration upgrades and ductwork modifications. These solutions address allergy concerns and improve overall home comfort through healthier air circulation.
Maintenance Plans
Our maintenance agreements include bi-annual system inspections and preventive care services. Each visit covers component lubrication, electrical connection checks, and efficiency testing. These plans extend equipment lifespan while maintaining manufacturer warranty validity through documented professional maintenance schedules.
People
Stephen Graham
Owner
Stephen Graham founded 5 Star Charleston with a commitment to community-focused HVAC service. He personally guarantees all workmanship while maintaining active involvement in technician training and service quality oversight. His leadership emphasizes transparent communication and lasting solutions for Charleston homeowners.
Questions
What HVAC services do you offer in Charleston?
We provide complete HVAC solutions including AC repair, heating replacement, heat pump services, indoor air quality improvements, and maintenance plans for residential customers in Charleston and surrounding areas.
Do you offer emergency HVAC service?
Yes, we provide 24/7 emergency service for urgent heating and cooling needs. Our technicians respond promptly to critical system failures outside regular business hours.
Are financing options available?
We offer flexible financing options for HVAC replacements and major repairs. Customers can get pre-approved for projects through our established financing partnerships.
What areas do you service?
We serve Charleston and surrounding communities including Folly Beach, Isle of Palms, James Island, Johns Island, Kiawah Island, and Mount Pleasant. Contact us for specific location verification.
Are your technicians certified?
All our technicians undergo continuous manufacturer-certified training programs. We maintain preferred Lennox dealer status and participate in ongoing industry certification programs to ensure technical proficiency.
What makes you different from other HVAC companies?
As a family-owned business, we combine personal accountability with technical expertise. Our Peace of Mind Pricing guarantees no unexpected costs, while Stephen Graham's 10-year personal guarantee ensures lasting workmanship quality.
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Reviews (4)
Lauren White
Dec 24, 2021
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Positive:Professionalism,Responsiveness
Do yourself a favor and use 5 Stars Heating and Air for your HVAC needs. This company stands out for its professional, trustworthy, knowledgeable experts and service. The team identified deficiencies and patiently explained the issues. I would give them 10 stars if I could. I keep their number saved to my phone. Highly recommend.
Service:HVAC repair
Do yourself a favor and use 5 Stars Heating and Air for your HVAC needs. This company stands out for its professional, trustworthy, knowledgeable experts and service. The team identified deficiencies and patiently explained the issues. I would give them 10 stars if I could. I keep their number saved to my phone. Highly recommend.
Service:HVAC repair
Erinn Kessler
Dec 16, 2021
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We had been having issues with our package unit while in heat mode, and Todd with 5 Star came out and gave a timely, intelligent diagnosis of the issue (a bad control board). We had previously had 3 other HVAC techs with different companies check it out and no one could not figure out the problem. 5 Star ordered the part needed for the repair, and installed it without issue. Thank god for a competent HVAC company that follows through!!!! 100% recommend!
Lee O'Toole
Dec 07, 2021
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Great company! I would recommend Five Star Charleston Heating and Air to anyone. Quick response and Awesome service!
Taque Patino
Dec 01, 2021
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We dont have enough good things to say about this business. They were very friendly and extremely helpful with our air conditioning issues. They went above and beyond on multiple occasions helping out my family out.
