Business Details
16 Years
experience
Emergency
services
Trusted Water & Fire Damage Restoration Services in Maryland
Flood and Fire Response was founded in 2010 with a mission to provide exceptional mitigation and remediation services for residential and commercial clients. Our company was born from a personal experience where the founders recognized the need for reliable, customer-focused restoration services that balance affordability with quality. We specialize in water damage cleanup, mold removal, and fire damage restoration, utilizing IICRC-certified technicians and state-of-the-art equipment to deliver results that meet the highest industry standards. Our commitment to rapid responsewithin one hour of contactand 24/7 availability ensures clients receive immediate assistance during emergencies. We work directly with insurance companies to streamline billing and reduce client stress, while maintaining transparency and prioritizing customer satisfaction.With over a decade of service in Maryland's DC Metro and Central regions, we have built a reputation for professionalism, technical expertise, and compassionate support during challenging times. Our team's extensive training and adherence to strict safety protocols guarantee thorough, lasting solutions for every project. From initial assessment to final restoration, we focus on restoring properties to pre-loss conditions while providing peace of mind through clear communication and guaranteed satisfaction. This dedication to excellence has earned us consistent praise from clients and industry peers alike.
Services
Water Damage
Mold Removal
Fire Damage
Emergency Services
Sewage Cleanup
Details
- Year established: 2010
Highlights and features
- 24/7 emergency response within 60 minutes of contact
- IICRC-certified technicians with specialized restoration training
- Direct billing to all major insurance companies
- Locally owned and operated since 2010
- Guaranteed satisfaction with comprehensive mitigation processes
Associations and certifications
- IICRC Certified
What people say
Arrived in less than 60 min
Professional manner
Excellent job
No more mold problem
Worked all night
Services
Water Damage
Our water damage restoration addresses emergencies from burst pipes, storms, or plumbing failures. We extract standing water, dry structures using industrial equipment, and prevent mold growth through rapid intervention. Certified technicians follow multi-step protocols to restore properties safely and efficiently.
Mold Removal
Professional mold removal services eliminate contamination through containment, HEPA vacuuming, and antimicrobial treatments. Our IICRC-certified team identifies moisture sources, removes affected materials, and implements prevention strategies to ensure long-term indoor air quality and safety.
Fire Damage
Fire damage restoration includes soot removal, odor elimination using hydroxyl technology, and structural repairs. We clean contents, deodorize HVAC systems, and coordinate packout services to restore properties to habitable conditions after fire emergencies.
Emergency Services
Available 24 hours daily, our emergency services prioritize rapid deployment within one hour of contact. This includes water extraction, fire damage stabilization, and mold containment to prevent further property deterioration during critical situations.
Sewage Cleanup
Sewage cleanup involves removing contaminated water, disinfecting affected areas, and restoring damaged structures. Our technicians use protective gear and EPA-registered antimicrobials to safely handle biohazardous materials and prevent health risks from sewage backups.
Questions
What areas do you service?
We serve Central Maryland and DC Metro regions including Glen Burnie, Baltimore, and surrounding counties with 24/7 emergency coverage.
Do you work with insurance companies?
Yes, we coordinate directly with all major insurance providers for billing and documentation, simplifying the claims process for clients.
How quickly can you respond to emergencies?
Our team arrives within 60 minutes of contact for all emergency calls, operating 24 hours daily, 365 days annually.
Are your technicians certified?
All restoration specialists hold IICRC certifications in water damage, mold remediation, and fire restoration for professional expertise.
What payment methods do you accept?
We bill directly to insurance companies; for out-of-pocket payments, we accept major credit cards and electronic transfers.
Do you offer free estimates?
Yes, we provide complimentary assessments and detailed cost estimates before initiating any restoration work.
Reviews (4)
Valerie Sherod-Wainwright
Nov 04, 2021
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I was in need of mold remediation estimate for possible mold in my home. I searched google for companies that would come out to consult and give an estimate with no up front fee. Flood and Fire Response came to my rescue. I called to schedule an appointment and the Project Manager, Thomas came out to assess. I actually requested Thomas be the person to come out for the assessment. I felt so at ease speaking with Thomas about what had happened in the basement. Thomas arrived on time and was thorough and honest with the assessment of the situation. He emailed the estimates to me that same evening
Tiffany Banks
Sep 16, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
This company is responsive and professional! Prices are more than reasonable! I've used them twice and would recommend them!
Services:Remodeling,Painting,Mold removal,Water damage cleanup
This company is responsive and professional! Prices are more than reasonable! I've used them twice and would recommend them!
Services:Remodeling,Painting,Mold removal,Water damage cleanup
Deb Toro
Aug 18, 2021
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We came back from vacation only to discover a wet basement floor due to a pinhole leak in a pipe. That was an unfortunate slap back into reality. I called Flood and Fire Response and they were at my door within a couple hours ready to work. There were only 2 guys - Steve and James. Within an hour and a half, they had cleared out all the wet carpet, treated all the surfaces to ensure mold spores weren't multiplying and had all the fans running. They cleaned up and took all the trash with them. Thank you Steve and James for a job well done.
Lauren Simpson
Jul 16, 2021
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F and FR LLC were extremely professional and helpful throughout a very stressful situation via flooded basement and subsequent damage. Lenny and his crew were flexible, competent and very polite. Walls and floors were repaired as promised ... clean up of area was handled as requested. Leila (in office) was a joy to work with .. very accommodating and professional. I would not hesitate to recommend their services/ company ....and will absolutely use their services again if and when needed.
