Business Details
48 Years
experience
Emergency
services
Your Trusted Source for Hot Tubs & Spas in New England
Since 1978, New England Spas has been a family-owned leader in providing premium hot tubs, swim spas, saunas, and cold plunge pools to New England communities. As the largest local distributor of Sundance Spas, Finnleo Saunas, and Hydropool Swim Spas, we combine 40+ years of industry expertise with four conveniently located showrooms to deliver top-quality products and unmatched customer service. Our award-winning team of factory-trained technicians ensures seamless installation, maintenance, and emergency repair services, while our community-focused initiatives reflect our commitment to local causes.With a proven track record of excellence recognized through multiple Sundance Spas awards for sales performance and customer service, we prioritize personalized solutions that align with individual wellness goals and property requirements. Our comprehensive approach includes valet maintenance programs, realtor partnerships, and educational resources to ensure long-term satisfaction and product longevity.
Services
Hot Tubs
Swim Spas
Saunas
Cold Plunge Pools
Spa Service
Valet Maintenance
Realtor Services
Accessories
Installation
Financing
Details
- Year established: 1978
Highlights and features
- We offer 40+ years of specialized expertise in spa solutions and hydrotherapy benefits
- Our award-winning service team provides factory-trained technical support and emergency repairs
- We maintain exclusive partnerships with leading brands like Sundance Spas and Finnleo Saunas
- Our community involvement includes annual veteran support programs and local charity initiatives
- We implement patented Spa Sense water care technology for optimal maintenance efficiency
What people say
AWESOME & AMAZING
Fantastic to work with
Great delivery service
Professional and courteous
Sparkling clean maintenance
Services
Hot Tub Sales
We offer a comprehensive selection of premium hot tubs from industry-leading brands like Sundance Spas. Our experts help customers choose models based on seating capacity, jet configurations, and wellness goals. With four showrooms across Massachusetts and Rhode Island, we provide personalized consultations to match each customer's lifestyle and budget requirements while ensuring proper installation and ongoing support.
Spa Maintenance
Our professional maintenance programs include weekly, bi-weekly, and monthly service options for hot tubs and swim spas. Trained technicians perform water chemistry balancing, filter cleaning, equipment inspections, and seasonal maintenance. We offer flexible packages with chemical delivery and emergency winterization services to ensure optimal performance and longevity of all spa systems throughout the year.
Sauna Installation
We provide premium sauna solutions from Finnleo and LeisureCraft brands, including custom outdoor installations. Our specialists guide customers through selection based on size requirements, heating options, and material preferences. The service includes site assessment, delivery, professional assembly, and operational training to ensure safe, efficient use of these wellness-focused products.
Emergency Repair
Our factory-certified technicians offer urgent repair services for all hot tub, swim spa, and sauna models. With GPS-enabled service vehicles and wireless diagnostic capabilities, we address heating issues, water flow problems, electrical malfunctions, and component failures. Emergency service includes same-day response and transparent repair cost estimates to minimize downtime.
Realtor Partnerships
We collaborate with real estate professionals to facilitate property transactions involving spas. Services include pre-sale inspections, water quality assessments, equipment evaluations, and maintenance plans for new owners. Our team provides documentation packages that enhance property value and address buyer concerns through expert consultation and transferable service agreements.
People
Ginny Nolan
Brand Manager
With over 15 years in the spa industry, Ginny manages brand development and customer relations while coordinating community outreach initiatives that have donated over 100 spas to veterans.
Justin Gardner
Sales Manager
Leading our sales team, Justin specializes in matching clients with hydrotherapy solutions that optimize wellness benefits through personalized product demonstrations and lifestyle assessments.
Bruce Bourassa
Delivery Manager
Bruce oversees logistics for spa installations across New England, ensuring precise delivery coordination and setup of over 500 units annually with a 99% customer satisfaction rate.
Jeremiah Belanger
Service Manager
Managing 20+ technicians, Jeremiah maintains our award-winning service department that completes 95% of repairs on first visits through advanced diagnostic tools and parts inventory systems.
Questions
What financing options are available for spa purchases?
We offer special financing programs through manufacturer partnerships with approved credit, including seasonal promotions for qualified buyers.
Do you service all hot tub brands?
Our technicians service all major brands including Sundance, HotSpring, and Caldera, with factory-certified expertise in most models.
Can I schedule maintenance during evenings or weekends?
Standard service hours are 10am-6pm daily, with emergency repair options available outside these times.
What's included in your valet service packages?
Packages include water testing, filter cleaning, equipment checks, and chemical delivery with three service frequency tiers to choose from.
Do you offer relocation services for existing spas?
We provide professional spa relocation services across Massachusetts and Rhode Island with disassembly, transport, and reinstallation guarantees.
How often should spa water be changed?
We recommend draining and refilling every 3-4 months, with regular maintenance extending this interval based on usage patterns.
Videos
Reviews (7)
Carl Gerst
Feb 03, 2022
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I had my new hot tub delivered and installed today. It was amazing to see it hoisted over my house and dropped on my deck. The team onsite was terrific and looked after every detail. My end-to-end customer journey was excellent. I had a great customer experience and will be reaching out to them for service now that my hot tub is installed.
Paul Ferguson
Jan 22, 2022
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I purchased a hot tub from NE Spas many years ago, and it started acting up. It took me a while to get an appointment (we are in a pandemic after all) but today Dave Groulx came by. I am an engineer and watched over Dave's shoulder as he expertly debugged the problem and made recommendations to fix it and address other needs. Dave replaced the circuit board in 10 minutes and completely resolved the issue. Not a cheap fix but compared with the price of a new tub well worth it! We will be soaking outside again tomorrow!
Cody Davis
Jan 21, 2022
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Shopping for a hot tub was a wonderful experience at New England Spas! Even though I was shopping for an out of state home and knew I couldn't buy there, Rosalie was very helpful and knowledgeable. Helped us so much by getting to try out one of the hot tubs and get to feel for what we were looking into. Thank you!
Ferial Harfouch
Dec 24, 2021
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The worst experience that we have ever encountered with a a service company. They came in to repair a spa, then replaced a part without discussing it with the owner, charged what they charged, the spa was not even repaired. We called again and after many tries, we finally got someone to talk to us. They said in writing that they would send a technician to look at it again "Free of Charge" again we get charged a huge amount and they say that the part cannot be refunded and still the spa is not working. They are a rip off!
Vanessa T. Vanaturn
Oct 27, 2021
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Buying our swim spa through New England Spas has been a great experience from start to finish! I wanted to give a shoutout to a few people that have really gone above and beyond during this process. Jeff Meunier has been amazing in helping us with the purchase of the spa as well as any questions at all that have come up during the process. Bruce and his team are incredible (we had a very tight space that we were determined to fit the swim spa and they made it happen!). After the installation I just wanted to double check the electrical and one of their service guys Matt Bernier came out and was
John L.
Oct 06, 2021
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Was have a issue during my seasonal start up of my hot tub. Explained over the phone with Ellen Levine that I was getting a "Flo Error". She described a couple of scenarios of what it might be. Unfortunately do to the pandemic I had a wait a couple of weeks for the service apt. Ellen told me to keep a small space heater inside the cabinet to prevent freezing until the tech could get there. Great Idea! Once Nicholas Groulx was able to come, he quickly diagnosed the issue and easily replace the flow switch, and we were back in business. Nick was onsite for maybe 30min. The one negative was the cost
Michael Sabovik
Sep 15, 2021
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Could not be happier with our NE Spas experience! Jason, Bruce, and also the team that ultimatley delivered the swim spa were all top notch. Jason was amazing. Treated us like friends from the start, had us try out a few of the models we were looking at, and answered every single question we had (and I had a lot of questions :-) I highly recommend visiting their showroom and/or warehouse to try out the type of spa you are looking for. It really helps you choose the best option for you. And when I visit the Natick store to pick up supplies, Jason and I pick up our conversation like it was yesterday
