Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Security Solutions in Victorville
Hi Desert Alarm has been a trusted provider of commercial, fire, and residential security solutions in Victorville and the Hi Desert Communities for over 50 years. As a locally owned and operated family business in its third generation of ownership, we prioritize rapid response times and personalized service that national companies cannot match. Our team consists of certified professionals who live in the communities we serve, ensuring deep local knowledge and commitment to quality. We specialize in customized security systems including intrusion detection, access control, video surveillance, and fire alarm systems, backed by partnerships with leading technology providers. With a philosophy centered on community support, we actively contribute to local economic growth by sourcing goods and services locally.Our 24/7 alarm monitoring services, powered by AvantGuard, guarantee immediate assistance during emergencies, even under challenging conditions. We maintain state licenses (ACO 3596CA, LA 0074CA) and a federal contractor license (606045) to ensure compliance with industry standards. Our employees undergo rigorous background checks and hold certifications from the Bureau of Investigative Services. With 98% of service calls resolved within 24 hours, we combine decades of experience with cutting-edge technology to protect homes and businesses. Our unwavering commitment to customer satisfaction has made us a cornerstone of security in the Victor Valley since 1967.
Services
Commercial Intrusion Detection
Access Control Systems
Video Surveillance
Fire Alarm Systems
Residential Monitoring
Details
- Year established: 1967
Highlights and features
- Locally operated since 1967 with rapid response times
- Third-generation family-owned business
- 98% of service calls resolved within 24 hours
- Employees certified by Bureau of Investigative Services
- Community-focused with local hiring and purchasing
Associations and certifications
- ACO 3596CA
- LA 0074CA
- 606045
Services
Commercial Intrusion Detection
Our commercial intrusion detection systems protect businesses from theft, inventory shortages, and unauthorized access. Using advanced sensors and real-time monitoring, we provide tailored security solutions for small to large enterprises. With 50+ years of local experience, our systems integrate seamlessly with existing infrastructure while ensuring compliance with industry standards.
Access Control Systems
Custom access control solutions secure sensitive areas in commercial properties. We design systems that manage entry points through keycards, biometrics, or mobile credentials. Our installations ensure only authorized personnel access critical areas while maintaining audit trails for enhanced security management in Victorville businesses.
Fire Alarm Systems
Full NFPA72-compliant fire alarm systems with design, installation, and annual maintenance. Our fire safety solutions include smoke detectors, emergency notifications, and system inspections. Certified technicians ensure commercial properties meet California fire code requirements while providing 24/7 monitoring for immediate emergency response.
Video Surveillance
High-definition video surveillance systems deter crime and provide evidentiary support. We install scalable IP camera networks with remote viewing capabilities for residential and commercial clients. Our systems integrate with intrusion detection for comprehensive security coverage across the High Desert Communities.
Residential Monitoring
24/7 home security monitoring with guaranteed response even during power outages or line cuts. Our UL-listed central station dispatches first responders immediately upon alarm activation. Systems include door/window sensors, motion detectors, and smart home integration for Victorville homeowners.
Questions
What security services do you offer for businesses?
We provide commercial intrusion detection, access control, video surveillance, and fire alarm systems tailored to businesses of all sizes in the Victor Valley.
Are your security systems monitored 24/7?
Yes, our systems feature 24/7 monitoring through AvantGuard's UL-listed central station with immediate first responder dispatch during emergencies.
How quickly do you respond to service calls?
98% of our service calls get resolved within 24 hours, with local technicians providing rapid response across the High Desert Communities.
Do you offer residential security solutions?
Yes, we provide complete home security systems with 24/7 monitoring, including intrusion detection and smart home integration capabilities.
What makes your company different from national providers?
As a third-generation family-owned business since 1967, we offer faster response times, local expertise, and community-focused service that national companies can't match.
Are your technicians certified and background-checked?
All employees undergo background checks and hold certifications from the Bureau of Investigative Services, ensuring qualified professionals for every service call.
Reviews (6)
Jasmine A.
Jun 20, 2021
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We had HDA for about 2 years and everything was good up until the beginning of this year. They used to be really good at responding when the alarm system would go off but now they don't even call if the alarm goes off. Usually they would call through the intercom or give you a phone call to make sure everything was ok or if they needed to dispatch 911. Thank goodness it's only been on accident but if it was a real emergency then you can't count on them. I just recently switched over to another company and it hasn't even been 2 weeks since we canceled with them and they are already
Yesenia
Feb 03, 2021
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They told me it was a two year contract and they lie it was a 3 year contract the lady that answered the phone was very unprofessional didnt even let me speak try to speak over me, and they say they were going to upgrade our system which they didnt they try to charge me $30 dollars per window and just for doors was $49 dollars I have like 7 windows which it is insane the amount of money i will pay. They didnt even patch the place were the sensors and the alarm system was which it has a big hole and they didnt even refund my money which they charge $115 for not even a week that I transfer
Juan Calderon Siervo De Jesucristo
Oct 05, 2020
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Critical:Professionalism,Quality
Ever since they change personal and I believe the owner of the company put someone else in charge we are not getting the same monitoring. They dont call you when the alarm goes off and they take a long time to answer the phone, I started looking for new company that appreciates my bussines.
Ever since they change personal and I believe the owner of the company put someone else in charge we are not getting the same monitoring. They dont call you when the alarm goes off and they take a long time to answer the phone, I started looking for new company that appreciates my bussines.
Mohamed Abbas
Jul 26, 2020
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Mike came over, talked to us and explained everything. Hes very professional and took his time to explain everything in detail . We are very happy that we chose Hi Desert Alarm
Mike came over, talked to us and explained everything. Hes very professional and took his time to explain everything in detail . We are very happy that we chose Hi Desert Alarm
Yvonne I.
Nov 06, 2019
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Thank you guys for posting words of encouragement on your LED sign. I'm glad it's in clear view for the kiddos at the high school.
Michael Moos
Oct 29, 2019
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Wife has had them over ten years. We are currently out of town and our business appears unarmed. We called support. Told us its not them but a 3rd party app that supports us and they cant tell if its armed. We PAY Hi desert Alarm monthly. (Not a 3rd party) BEYOND LAME! But they have been for years. Serious problems at the top. (Melanie, or whatever her name is) They just LOST our business because they are even WORSE than they were 10 years ago.
