Business Details
50+ Years
experience
Your Trusted Source for Spas, Pools & Home Recreation in New England
Crocker Sales has been serving New England for nearly a century, evolving from a metal fabrication business into the region's premier retailer of spas, swim spas, pools, and home recreation products. Founded in 1919, our expertise spans generations, offering customers access to top brands like Master Spas, Michael Phelps Swim Spas, and Atlantic Pools. With two expansive showrooms in Woburn, Massachusetts, and Merrimack, New Hampshire, we provide personalized guidance through every stage of purchase, from site planning to installation. Our team of seasoned professionals prioritizes customer education and satisfaction, ensuring informed decisions without pressure.Certified by Spasearch and Poolsearch for nine consecutive years, we maintain rigorous standards in sales, service, and operations. Our commitment extends beyond the sale through comprehensive support, including chemical maintenance programs and expert repair services. With over 10,000 square feet of showroom space and a legacy of innovation, we combine technical expertise with genuine care to deliver exceptional value to our customers.
Services
Hot Tubs
Swim Spas
Custom Decks
Pool Sales
Spa Maintenance
Details
- Year established: 1919
Highlights and features
- 100 years of expertise in home recreation products and services
- Certified by independent industry standards for sales and service excellence
- Largest spa showrooms in New England with comprehensive product selection
- Expert chemical maintenance programs and technical support available
- Financing options through top-tier financial institutions
Associations and certifications
- Spasearch
- Poolsearch
What people say
Outstanding service
Knowledgeable staff
Prompt repairs
Professional installations
Helpful support
Services
Hot Tubs
Crocker Sales offers premium hot tubs featuring advanced hydrotherapy systems and customizable jet configurations. Our selection includes models from Master Spas and Artesian Spas, designed for relaxation and wellness. With seating capacities ranging from 2 to 8 people, our hot tubs incorporate energy-efficient insulation and smart control technology for optimal performance.
Swim Spas
Our swim spas combine aquatic exercise with therapeutic hydrotherapy. Featuring current-generation technology from Master Spas and H2X, these units provide endless swimming capabilities and customizable massage settings. Available in multiple sizes to accommodate different fitness levels and space requirements, they offer year-round aquatic exercise solutions.
Custom Decks
We design and construct custom decks to complement your spa or pool installation. Our professional team creates functional outdoor living spaces using premium materials. Each project includes personalized design consultation and expert craftsmanship to ensure structural integrity and aesthetic appeal that enhances property value.
Pool Sales
Crocker Sales provides above-ground and in-ground pool solutions from trusted manufacturers like Atlantic Pools. Our offerings include complete pool packages with filtration systems and safety features. We offer site assessment services and installation support to ensure proper setup and long-term enjoyment of your swimming pool investment.
Spa Maintenance
Our ProTeam Water Care program delivers comprehensive spa maintenance solutions. We offer specialized chemical formulations, water testing services, and maintenance supplies to ensure optimal water quality. Our trained staff provides personalized guidance for both new and experienced spa owners to simplify ongoing care and maintenance.
Questions
What types of spas do you carry?
We offer a comprehensive selection including Master Spas' Legend and Twilight Series, Michael Phelps Swim Spas, H2X Swim Spas, and Crocker Series models in various sizes and configurations.
Do you provide installation services?
Yes, we offer complete installation services for all our products, including site preparation, electrical setup, and professional delivery with expert placement.
Are financing options available?
We provide financing through top-tier financial institutions with attractive payment plans to make your purchase more accessible.
What service areas do you cover?
We serve all of New England including Massachusetts, Rhode Island, New Hampshire, Southern Vermont, and Southern Maine.
Do you offer maintenance support?
Our ProTeam Water Care program provides comprehensive chemical maintenance solutions, water testing, and technical support for spa and pool owners.
What makes Crocker Sales different?
With 100 years of experience and nine consecutive years as a Certified Professional Company, we combine product expertise with personalized service and post-purchase support.
Reviews (5)
Judith Nudelman
Dec 04, 2021
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I agree with the previous reviews that hiring an attorney is the only way to deal with this company. They did not register our spa and we were never informed of a critical recall. Recently we called for service and they charge $240 to offer the opportunity for an appointment and then charge a cancellation fee of $60, even though no appointment ever made. They won't review their "policy". BBB is of no help, unfortunately. Avoid them
Jake K.
Nov 24, 2021
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I do not understand why a pool/hot tub company also doubles as a property management company. They should not be doing either, they do not care for their customers or tenants. They are under staffed and treat people like trash. If someone wants to use these people for their business, i would strongly suggest looking elsewhere. I would leave no stars if possible
Deb Zack
Oct 15, 2021
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I ordered a hot tub over 1 year ago at the spa expo located at the big e fairground. I was told the hot tub would not be ready until late may or perhaps june because of covid. I was fine with that as the house its going to is on an island in the middle of a lake and we wouldnt need it until then anyway. I've called several times and keep getting the run around about the tub. They took a big deposit of course and have not returned my recent calls or given me any explanation as to where my hot tub is. The first few emails they just were pacifying me saying its the color that i picked etc. Now nothing
Nancy Connelly
Oct 08, 2021
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We need a new heater for our hot tub
Yesterday my husband called and was told they had it in stock. This morning I drove from Marblehead to purchase. When I arrived I told the 3 people sitting in the office that I needed a heater. I was told "only Rich handles that, he'll be back in a little bit" I asked if that meant 5 min or 20 min, woman said she didn't know. I explained that I drove from Marblehead and had the part number. I was told emphatically NO. I expressed that this was kind of crazy. She replied "I was going to text him but now you can just wait" i replied with F&%$$ You and left the
Yesterday my husband called and was told they had it in stock. This morning I drove from Marblehead to purchase. When I arrived I told the 3 people sitting in the office that I needed a heater. I was told "only Rich handles that, he'll be back in a little bit" I asked if that meant 5 min or 20 min, woman said she didn't know. I explained that I drove from Marblehead and had the part number. I was told emphatically NO. I expressed that this was kind of crazy. She replied "I was going to text him but now you can just wait" i replied with F&%$$ You and left the
Sean K. Lando
Sep 24, 2021
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For anyone wanting to do business with this company, I STRONGLY encourage you to work with an attorney. They are no where near reputable and I will be spreading the word throughout Social Media of that fact. We ran into a major life altering situation and called to see if they would allow an exception to their cancel policy (which we signed into in April only to be advised it wouldnt be delivered till July of 2022) but they would not work with us and only care about taking your money, not providing quality customer service. You are one of the worst companies I have ever dealt with and the complaint
