Business Details
40 Years
experience
Emergency
services
Your Trusted Ottawa Glass Experts
The Glass Shop has been serving the Ottawa community for over 30 years, delivering expert glass solutions for both residential and commercial clients. Founded in 1986 by Donald Townsend, who brings over five decades of industry experience, our company combines deep expertise with a commitment to quality and customer satisfaction. We specialize in custom glass installations, repairs, and replacements, offering products like insulated glass, safety glass, storefront systems, and automatic doors. Our locally owned and operated business prioritizes personalized service, ensuring every client receives tailored solutions that meet their unique needs. With 24-hour emergency services available, we stand ready to address urgent glass issues promptly and professionally. Our teams extensive knowledge spans commercial doors, window repairs, and modernization projects, helping businesses and homeowners enhance aesthetics and functionality.Backed by partnerships with trusted manufacturers like Kawneer, we provide durable, high-quality materials that ensure lasting results. Customer trust is our foundation, built through decades of reliable service, transparent communication, and a dedication to exceeding expectations. Whether you need a simple repair or a complete storefront transformation, we approach every project with precision and care. Our operating hours are designed to accommodate client schedules, with emergency support available whenever needed. At The Glass Shop, we believe in serving our community with integrity, expertise, and a relentless focus on delivering excellence in every glass solution we provide.
Services
Commercial Glass
Residential Glass
Window Repairs
Storefront Installation
Emergency Glass
Safety Glass
Automatic Doors
Insulated Glass
Details
- Year established: 1986
Highlights and features
- We offer 30+ years of local glass expertise in Ottawa, IL
- Our owner has over 50 years of industry experience
- We provide 24-hour emergency glass repair services
- Locally owned and operated since 1986
- We partner with trusted manufacturers like Kawneer
Services
Commercial Glass
We install and repair commercial glass systems including storefronts, curtain walls, and automatic doors. Our solutions enhance business visibility while maintaining security and energy efficiency. Serving Ottawa businesses since 1986 with durable, code-compliant installations.
Window Repairs
Specializing in residential and commercial window repairs for single/double pane, storm, and sliding windows. We restore functionality and energy efficiency using quality materials. Emergency services available for urgent breakage situations.
Emergency Glass
Available 24/7 for urgent glass emergencies including broken storefronts or damaged windows. Our rapid response team ensures safety and security with temporary and permanent solutions. Serving Ottawa and surrounding areas.
Safety Glass
We provide safety glass solutions including tempered, laminated, and bullet-resistant options. These products enhance security while maintaining clarity for commercial and residential applications. Custom-cut to meet specific size and code requirements.
Storefront Installation
Professional storefront installation services using premium aluminum and glass systems. We create visually appealing entrances that attract customers while ensuring durability. Backed by 30+ years of commercial project experience in Ottawa.
People
Donald Townsend
Owner
Donald Townsend has owned The Glass Shop since 1986, bringing over 50 years of glass industry expertise. His leadership ensures every project meets exacting standards while maintaining personalized customer service.
Questions
What types of glass services do you offer?
We provide commercial/residential glass installation, repairs, and replacements including storefronts, windows, doors, safety glass, and emergency services.
Do you offer emergency glass repair?
Yes, we provide 24-hour emergency glass repair services for urgent situations like broken storefronts or damaged windows.
Are you locally owned?
Yes, we've been locally owned and operated in Ottawa, Illinois since 1986 by Donald Townsend with 50+ years industry experience.
What areas do you serve?
We primarily serve Ottawa, Illinois and surrounding areas for both residential and commercial glass projects.
Do you work with insurance companies?
Yes, we accept insurance work for glass repairs and replacements, providing professional documentation and quality repairs.
What are your business hours?
Regular hours are Monday-Friday 8:00 AM - 5:00 PM and Saturday 9:00 AM - 12:00 PM. Emergency services available 24/7.
Reviews (1)
Brandon M.
Mar 07, 2012
Report
What we have here is a failure to communicate. I stopped in on a Thursday morning to order two sheets of glass 11X18 and 11X14 I was given the total and issued a price ($7.50) gave them my contact info and was told if it was not done by the afternoon it would be doe on Friday.
*interesting note they still use the old fashion impact printers from the 80's very retro. Come Monday I had still received no call, so I call them them only to have no answer, and no way to leave a message. about 45 minutes later they call me back and tell me my order is done and ready for pickup. I stop in pay
*interesting note they still use the old fashion impact printers from the 80's very retro. Come Monday I had still received no call, so I call them them only to have no answer, and no way to leave a message. about 45 minutes later they call me back and tell me my order is done and ready for pickup. I stop in pay
