Hug Plumbing Heating & Cooling

Business Details

Emergency

services

Your Trusted Plumbing & HVAC Experts in Santa Rosa, CA

At Hug Plumbing Heating & Cooling, we approach every service call with the same dedication as if it were for our own family. Our team of licensed technicians brings decades of combined experience to address plumbing, heating, and cooling needs across Santa Rosa, Rohnert Park, Petaluma, and Windsor. We prioritize quality craftsmanship, employing rigorous hiring and training practices to ensure our technicians embody our core values of reliability and professionalism.

Available 24/7 for emergency repairs, we serve residential and commercial clients with transparent communication and tailored solutions for systems of all sizes. Our commitment to excellence has earned us an A+ rating from the Better Business Bureau, reflecting our unwavering focus on resolving client challenges efficiently and affordably.

Services

Plumbing Repair Heating Services Cooling Systems Water Heater Repair Drain Cleaning Furnace Repair Emergency Plumbing HVAC Maintenance Toilet Repair Garbage Disposal

Highlights and features

We offer 24/7 emergency plumbing and HVAC repair services.
Our technicians are fully licensed and rigorously trained.
We maintain an A+ rating with the Better Business Bureau.
We serve Santa Rosa, Rohnert Park, Petaluma, and Windsor.
Quality craftsmanship is guaranteed for every service call.

Associations and certifications

Better Business Bureau (BBB)

What people say

24/7 emergency support Professional technicians Affordable rates Quick response Quality work

Website

Update Listing

Services

Plumbing Repair

Our licensed plumbers address leaks, clogs, and system failures with precision. We handle residential and commercial repairs, including faucets, toilets, and water heaters. Emergency services are available 24/7 to minimize property damage.

Heating Repair

We diagnose and fix heating system issues for furnaces, boilers, and heat pumps. Our technicians provide same-day repairs and replacement parts. Regular maintenance ensures optimal efficiency during colder months in Sonoma County.

Cooling Systems

From AC unit diagnostics to refrigerant refills, we restore cooling systems in homes and businesses. Our team services all major brands and offers 24/7 emergency support for critical system failures in Santa Rosa.

Water Heater Repair

We repair and maintain tank and tankless water heaters, addressing pilot light issues, leaks, and temperature inconsistencies. Emergency services ensure minimal disruption to daily operations for residential clients.

Drain Cleaning

Using advanced tools, we unclog drains and clear sewer line blockages. Our hydro-jetting services remove buildup in pipes for long-term solutions. Available for kitchens, bathrooms, and main sewer lines in commercial properties.

Questions

What areas do you service?

We serve Santa Rosa, Rohnert Park, Petaluma, and Windsor in Sonoma County, CA.

Are you available for emergencies?

Yes, our 24/7 emergency team responds to plumbing, heating, and cooling crises at any hour.

What HVAC services do you offer?

We repair, maintain, and install furnaces, air conditioners, heat pumps, and duct systems.

How quickly can you respond?

Most emergency calls receive a technician within 2 hours of initial contact in our service areas.

Are your technicians licensed?

All our plumbers and HVAC technicians hold valid California state licenses and certifications.

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Reviews (6)

Write a Review

Courtney S.

Dec 31, 2021 Report

Our heater was only blowing cold air. They came out through our home warranty. At first it was okay, they came out and made a repair. Then two weeks later the heater started acting up again. I called the home warranty company again and they told me the vendor would reach out within 24 hours. They didn't reach out. My husband tried to call. No return call. It was around Christmas so we waited TEN DAYS to hear back from them. On the 11th day I called and left another voicemail. On the 12th day I called our home warranty company, who called them - they didn't respond to them either. They

Perry L.

Jun 17, 2021 Report

My AC went out at the end of May, while the heat wasn't so bad. MMy warranty company sent this company out. Originally I was very pleased when the tech showed up and looked at my AC. He took a look and said that the entire system needed replaced, the pipes and inside blower also needed to be replaced. He would submit everything to the warranty company and when the new AC came in they would install the new system. IT ENDED THERE. That was over a month ago prior to the 100+ degree weather getting hear. I understand being busy. But not returning phone calls and finally calling after

Heidi R.

May 12, 2021 Report

Outstanding work and service. Max unclogged my kitchen sink that I have had trouble with for months. Highly Recommend his service :)

Trisha N.

Apr 07, 2021 Report

My home warranty hooked me up with Hug and I won't lie I was a little nervous about them when just reading reviews. We got connected to them on Friday of Easter weekend and they called Saturday to set up a time. Even though they were busy they called the next day and arranged to come Tuesday. Thankfully we had an issue that could wait that long. Dan and his son came and were very professional.

I appreciated his honesty and promptness of fixing our issue and he even helped explain things to me and fixed a small issue with my sink (the original issue was my tub). Overall I was very happy with

P. W.

Nov 28, 2020 Report

I was set up with Hug PH&C through my home warranty company a couple of weeks ago to service my central heating system. Hug contacted me and set up an appointment last week. The person who called said he would be there "after 12", but gave no window of time. I waited until 6pm and the technician never showed. I then called several numbers listed for Hug before someone picked up. I gave the guy who picked up the phone my address, and he told me that the technician might not have come to my house because the "papers were stuck together." I get it-accidents happen. Since we

Jerry K.

Sep 09, 2020 Report

I contacted Old Republic our Home warranty company about my air conditioner not working. The next morning i received a call form Hug and they said they would be out that afternoon. Which is pretty unbelievable because we were experiencing 104 temperatures and i am sure they were very busy. They arrived and had it fixed in about 15 minutes. Incredible customer service. I cant thank you enough for getting it fixed so fast.