Business Details
50 Years
experience
Emergency
services
Verified Commercial Security Solutions in Western New York
Sonitrol WNY has been a leader in verified security solutions for over 40 years, specializing in audio intrusion detection, access control, and fire detection systems. Our technology distinguishes us by enabling real-time verification of alarms through sound-based detection, significantly reducing false alarms and enhancing police response efficiency. We integrate advanced digital video surveillance and mobile app capabilities to provide comprehensive security tailored to diverse industries including education, healthcare, and manufacturing. Our commitment to innovation is exemplified by the introduction of Sonitrol WNY CORE, a cloud-based platform unifying security systems for streamlined management.Recognized nationally in the SDM 100 report, we pride ourselves on local ownership, personalized service, and a proven track record of over 178,000 nationwide apprehensions. Our 24/7 monitoring station ensures continuous protection, while our community involvement reflects our dedication to Western New York. Backed by UL/FM approvals and partnerships with law enforcement, we deliver reliable, future-focused security solutions.
Services
Audio Intrusion Detection
Access Control
Fire Detection
Mobile App Monitoring
Digital Video Surveillance
Security System Installation
Central Station Monitoring
Fire Alarm Maintenance
Verified Alarm Response
Security Consultation
Details
- Year established: 1976
Highlights and features
- We offer 40+ years of verified security experience with sound-based alarm verification technology.
- Our 24/7 monitoring station ensures continuous protection for Buffalo and Rochester businesses.
- We've achieved over 178,000 nationwide apprehensions through verified alarm technology.
- Our mobile app provides real-time system control and video monitoring capabilities.
- Recognized in the SDM 100 report as one of the nation's top security companies.
Associations and certifications
- UL
- FM
What people say
Prompt service
Professional representatives
Knowledgeable technicians
Excellent service
Professional team
Services
Audio Intrusion Detection
Sonitrol WNY's patented audio verification technology distinguishes actual break-ins from false alarms by analyzing sound patterns in real time. This system reduces false dispatches by 90% while achieving the industry's highest apprehension rate. Our 24/7 monitoring team can identify intruders before entry in 20% of cases, providing critical intelligence to responding officers.
Access Control
Our HID iCLASS integrated access control system tracks and restricts facility access through encrypted credentials. The solution prevents internal theft while eliminating mechanical lock costs through electronic key management. System integration with audio detection automatically disarms alarms upon authorized entry, reducing user-triggered false alarms by 75%.
Fire Detection
UL-listed fire detection systems monitor smoke, heat, and sprinkler systems while differentiating fire signals from intrusion alarms. NICET-certified engineers design NFPA-compliant solutions with elevator recall integration and 24/7 temperature monitoring for cold storage facilities. Our central station coordinates with local fire departments for rapid response.
Mobile App Monitoring
The Sonitrol WNY mobile app enables real-time system control through iOS and Android devices. Users can arm/disarm systems, view live video feeds, and receive event notifications. The application supports multi-location management with PTZ camera control and historical event tracking for HR compliance purposes.
Digital Video Surveillance
Our SonaVision video system provides high-resolution recording with pre- and post-event clip capture. Integration with audio verification enables real-time incident visualization for police dispatch. The solution includes remote access through 3xLOGIC Vigil DVRs and supports virtual site visits through scheduled email notifications with video attachments.
Questions
What makes Sonitrol WNY's security different from traditional systems?
Our sound-based verification technology listens to alarms rather than relying on motion detection, reducing false dispatches by 90% while achieving the industry's highest apprehension rate.
Can I monitor my security system remotely?
Yes, our mobile app allows real-time system control, live video viewing, and event notifications through iOS and Android devices with 3xLOGIC Vigil DVR integration.
How does the audio verification process work?
When an alarm triggers, our monitoring team analyzes sound patterns to confirm break-ins before dispatching police, resulting in 8-minute average response times for verified events versus 45 minutes for unverified alarms.
What fire protection services do you offer?
We provide NICET-engineered fire detection systems monitoring smoke, heat, sprinklers, and duct systems with elevator recall integration and 24/7 temperature monitoring for cold storage facilities.
Do you serve areas outside Buffalo and Rochester?
Yes, we service all of Western New York including Akron, Amherst, Batavia, Canandaigua, Dansville, and Henrietta with both office locations covering 70+ local communities.
How long has Sonitrol WNY operated in Western New York?
We've protected local businesses since 1976, making us the region's longest-operating UL/FM-approved central monitoring station with 40+ years of continuous service.
Reviews (6)
Phylicia Goebel
Aug 16, 2020
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We recently moved our company from Doyle to Sonitrol, we have been very pleased with response times from the center, as well as very impressed with Mr Engels(one of the engineers on the project)Knowledge and expertise, Mr Miles our Account representative has been nothing but attentive and responsive since day one. If we have any issue the turn around time for a tech out to the site was less then 24 hours. We thus far have been please with access control system, and intrusion at this point. I would recommend them for small & enterprise business solutions.
Casey Leeson
Aug 09, 2020
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I handle operations for a non for profit in Rochester. We converted our security and access control to Sonitrol nearly 4 years ago and could not be more pleased with that choice! Impeccable knowledge, support and service. Always friendly faces as well! Highly recommend Sonitrol
Victoria Adler
Jul 24, 2020
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I find Sonitrol Security Systems to be a Professional and knowledgeable Security Company. The technician support has been extremely helpful, friendly and go out of their way to make sure we are satisfied with the service either on the phone, by email or on site. Their equipment has never been an issue. I would recommend this company to anyone who wants to work with a Professional Security Systems Company.
Brian Butterfield
May 24, 2020
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As a Regional Manager for my company, I have worked with Sonitrol of WNY for several years. They are a strong provider of electronic security and life safety systems and services. I have had the pleasure of working with them on several projects and would highly recommend them to protect your personal and business assets.
Wayne Eidman
Sep 19, 2019
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There a joke I've called 4 numbers and all of them give me the busy tone and had to sit at my store for 15 minutes waiting for my alarm to arm
Taylor DiRaimo
Aug 25, 2019
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I serve as the leasing director of an apartment complex who has unfortunately and regrettably spent thousands of dollars with this company for security cameras. The cameras go out multiple times per week, do not offer the coverage or quality that was promised, and there is never anyone within the company who is willing to help resolve these issues. We would not recommend that anyone uses this company for their security needs. We are beyond disappointed and feel robbed. Beware of Sonitrol Security they are a total rip off.
