Business Details
16 Years
experience
Emergency
services
Emergency Damage Restoration Services in Boston
Since 2010, 911 Restoration Boston has been a trusted leader in emergency damage restoration services across Massachusetts. Our IICRC-certified technicians provide 24/7 rapid response for water damage, fire restoration, mold remediation, and biohazard cleanup, arriving within 45 minutes of service calls. With specialized expertise in both residential and commercial properties, we combine advanced equipment with industry-standard protocols to ensure complete recovery. Our team prioritizes structural integrity and health safety through comprehensive sanitization and dehumidification processes. Serving over 50 communities including Boston, Lowell, and Brockton, we maintain strict compliance with EPA and CDC guidelines for disinfection procedures.From initial damage assessment to final reconstruction, our approach emphasizes transparency, customer education, and guaranteed satisfaction. Our emergency services division handles natural disasters, sewage backups, and crime scene cleanups with equal proficiency. Through continuous staff training and investment in cutting-edge technology, we maintain our reputation for restoring properties to pre-loss conditions. Our commitment to community safety extends to pandemic response protocols that protect both clients and technicians. This combination of technical expertise, rapid response capability, and ethical business practices has established us as a preferred restoration partner in the region.
Services
Water Damage Restoration
Sewage Cleanup
Mold Removal
Fire Damage Restoration
Disaster Restoration
Sanitization Services
Commercial Property Damage
Crime Scene Cleanup
Details
- Year established: 2010
Highlights and features
- 24/7 emergency response with 45-minute arrival guarantee
- IICRC-certified technicians for all restoration services
- Comprehensive mold inspection and remediation process
- Commercial property specialists with business continuity focus
- Pandemic-compliant sanitization following CDC protocols
Associations and certifications
- IICRC
Services
Water Damage Restoration
Our 24/7 water damage restoration service addresses emergencies from pipe bursts to natural disasters. Certified technicians use industrial equipment for water extraction, structural drying, and property preservation. We complete comprehensive mold inspections to prevent secondary contamination following water incidents.
Mold Removal
Professional mold removal includes thorough inspection, safe containment, and complete remediation using EPA-registered solutions. Our process eliminates mold at its source while implementing dehumidification measures to prevent recurrence in residential and commercial properties.
Sewage Cleanup
Emergency sewage cleanup services respond within 45 minutes to mitigate health hazards. Technicians use biohazard protocols for safe extraction, structural drying, and complete sanitization of contaminated areas in residential and business environments.
Fire Damage Restoration
Comprehensive fire restoration includes soot removal, odor elimination, and structural rebuilding. Our specialists use soda blasting and advanced cleaning techniques to restore properties after fire-related damage, including water damage from firefighting efforts.
Sanitization Services
Pandemic-compliant sanitization services follow CDC and EPA guidelines for commercial and residential spaces. Our technicians use hospital-grade disinfectants and electrostatic sprayers to implement infection control measures against viruses and bacteria.
Questions
What emergency services do you offer?
We provide 24/7 water damage restoration, fire cleanup, mold remediation, sewage removal, and biohazard cleanup with guaranteed 45-minute response times.
Are your technicians certified?
All our technicians hold IICRC certification in water damage restoration and follow strict EPA and CDC protocols for safety and effectiveness.
How quickly can you respond to emergencies?
Our emergency crews arrive within 45 minutes of your call, 24 hours a day, 7 days a week, including holidays.
Do you handle commercial property damage?
Yes, we specialize in commercial restoration including business continuity planning, structural repairs, and pandemic sanitization for office spaces.
What areas do you serve?
We serve Boston and surrounding communities including Lowell, Brockton, Cambridge, and Worcester, covering over 50 cities and towns in Massachusetts.
How do you handle mold after water damage?
Our process includes complete mold inspection using thermal imaging, professional remediation, and preventive dehumidification to ensure no recurrence.
Reviews (7)
Jeff T.
Sep 30, 2021
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911 Restoration of Boston is one of the worst companies to deal with. I was referred to them by Liberty Mutual for the estimate of work to repair a minor leak in my kitchen. Somehow, the bill comes to me for $3100 to cut a 4x3 foot hole in ceiling, the insurance company only paid $1700 and I was stuck with $1400. If 911 Restoration of Boston was upfront about the cost, I never would have agreed to the amount as they were here less than 2 hours to cut the small hole. I unfortunately signed the ok for them to do the estimate, thinking Liberty Mutual was covering the cost, but then they turned that
Jennifer McIntyre
Nov 21, 2020
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David at 911 Restoration was great. He was able to fit me in the schedule quickly and arrived right on time that day. After a review of the basement he presented me with a few options and answered all my questions. When he arrived the day of cleaning he and his team were polite and helpful. I was extremely happy with the end result and would highly recommend them
Megan Maloney
Jul 27, 2020
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Very professional, courteous, thorough and efficient - would highly recommend!
Services:Mold removal,Mold inspection,Water damage cleanup
Services:Mold removal,Mold inspection,Water damage cleanup
Barbara Stoebel
May 05, 2020
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911 Restoration's Project Manager David Pfistner is a true professional. He's pleasant, polite, knowledgeable, articulate. He gave him me a clear understanding of the steps necessary to dry and remove 2 ceilings. As a home owner I was horrified by this problem. But David's calm manner and obvious experience reassured me immediately. He has a very efficient, polite team working with him. He left my rooms in excellent shape as he headed out this afternoon. I know that my ceilings will look great because of the care being used by this Trained Professional David Pfistner and his team. These men take
Mary G.
Sep 13, 2019
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Blatant disregard for private property. Worked at the next door neighbors and used my driveway to load their van with bags of debris. Left my driveway a mess. Never bothered to clean up their mess. I guess they didn't realize my home security cameras recorded the whole thing!
Dan Gold
Jul 24, 2018
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Very professional company! my basement got flooded in one of my properties in Boston. I called 911 Restoration and their response was very fast, less than 30 minutes. The team was very nice and knowledgeable. I would definitely keep them on my speed dial in case something happens in my other properties!
Syrea Sxitynine
Nov 03, 2017
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Professional and reliable service! I have a flood in my house, they arrived in less than 30 minutes. These guys literally saved my house!
