Business Details
Emergency
services
Open 24/7
always available
Your Trusted Partner for Damage Restoration Solutions
PRG delivers an unmatched level of commitment evident in everything we do. We pride ourselves on being accountable, communicating exceedingly well, providing innovative solutions, and relentlessly pursuing superior results. With over 50 combined years of experience in construction and emergency restoration services, we are the area's go-to resource for disaster recovery in Charlotte and the greater Carolinas region. Our team of IICRC-certified technicians provides 24/7 emergency response, including 2-hour rapid service, while maintaining BBB accreditation and RIA licensing. We specialize in water damage restoration, fire and smoke damage repair, storm damage reconstruction, mold remediation, and biohazard cleanup.Our locally owned and operated business combines advanced technology with proven methodologies to ensure efficient drying, structural restoration, and content preservation. We guarantee proper documentation for insurance claims and offer free estimates for all our services. Our commitment extends beyond business through community involvement, partnering with local organizations to support disaster relief efforts and community development initiatives across North and South Carolina.
Services
Water Damage Restoration
Fire Damage Restoration
Storm Damage Repair
Mold Remediation
Structural Drying
Sewage Cleanup
Board Up Services
Asbestos Removal
Biohazard Cleanup
Highlights and features
- We offer 24/7 emergency services with 2-hour rapid response times
- Our team includes IICRC-certified restoration specialists
- We provide free estimates and direct billing to insurance companies
- Locally owned and operated with deep community ties
- Over 50 combined years of experience in disaster recovery
Associations and certifications
- BBB
- IICRC
- RIA
Services
Water Damage Restoration
Our IICRC-certified technicians provide 24/7 water damage restoration services using state-of-the-art equipment for extraction, drying, and mold prevention. We handle all water damage categories from clean water leaks to sewage contamination. Our comprehensive process includes moisture mapping, structural drying, and content restoration while coordinating directly with insurance providers for seamless claims processing.
Fire Damage Restoration
We offer complete fire damage restoration services including smoke and soot removal, odor elimination, and structural repair. Our team handles content cleaning, HVAC decontamination, and complete rebuilding while working directly with insurance adjusters. We provide weekly progress updates and prioritize returning properties to pre-loss condition with minimal disruption to homeowners and businesses.
Storm Damage Repair
Our 24/7 storm damage services include emergency board-up, tree removal, and structural repair for wind, hail, and flood damage. We handle water extraction, mold prevention, and complete rebuilding while coordinating with insurance companies. Our crews work rapidly to secure properties and prevent further damage following severe weather events.
Mold Remediation
We provide professional mold remediation services using industry-standard containment and removal techniques. Our process includes moisture source identification, HEPA vacuuming, antimicrobial treatment, and air quality testing. We handle both residential and commercial mold issues while ensuring proper documentation for insurance claims and regulatory compliance.
Biohazard Cleanup
Our trained technicians handle biohazard cleanup following crime scenes, unattended deaths, and sewage contamination. We follow OSHA standards for decontamination, using specialized equipment and EPA-registered disinfectants. The process includes odor elimination, antimicrobial treatment, and proper waste disposal while maintaining strict confidentiality for all clients.
Questions
Does insurance cover water damage restoration?
Most policies cover sudden and accidental water damage. We work directly with insurance companies to document claims and ensure proper coverage for extraction, drying, and repairs.
How quickly can you respond to emergencies?
We provide 24/7 emergency service with 2-hour rapid response times for all disaster restoration needs across North and South Carolina.
What areas do you serve?
We serve all of North and South Carolina, including Charlotte, Concord, Rock Hill, Mooresville, Spartanburg, and surrounding communities.
Are your technicians certified?
Yes, our team includes IICRC-certified restoration specialists and RIA licensed restorers with over 50 combined years of industry experience.
Do you handle mold remediation?
Yes, we provide complete mold remediation services including containment, removal, and prevention while addressing the moisture source causing mold growth.
Reviews (5)
Sasha Covington
Nov 23, 2021
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Providence Restoration was referred to my mom by DryPro. Though they haven't serviced the issues as of yet they provided very good customer service, the tech was very knowledgeable when he came out to give an estimate and the price quoted seems to be fairly priced with all that needs to be done.
Good Vibes Entertainment
Jul 01, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
When a large oak tree fell on our business during a storm, a friend recommended Providence Restoration. Lucas Helms came out and let us know what steps we needed to take to start repair. They understood we needed to get the repairs done fast so we would not loose business. So glad my friend recommended them!
When a large oak tree fell on our business during a storm, a friend recommended Providence Restoration. Lucas Helms came out and let us know what steps we needed to take to start repair. They understood we needed to get the repairs done fast so we would not loose business. So glad my friend recommended them!
Addison Merritt
Jun 24, 2021
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Positive:Professionalism,Punctuality
5 star review for Luke Oliver also! This young man took care of our emergency situation quickly, and answered every question I had for him. Very knowledgeable in his profession! Thank you Luke!
Service:Mould inspection
5 star review for Luke Oliver also! This young man took care of our emergency situation quickly, and answered every question I had for him. Very knowledgeable in his profession! Thank you Luke!
Service:Mould inspection
Icyy Apparel
Jun 21, 2021
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Fantastic, superior service, followup, workmanship and referrals. Lucas Helms and his entire company--and I mean every single individual I dealt with--from office staff to technicians -was friendly, honest, professional, knowledgeable and fair. I highly recommend Providence Restoration. An outstanding experience. Call them when you need them!
Big Daddy
Jun 19, 2021
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Positive:Professionalism,Punctuality
This company is full of hardworking, positive employees who really know their job. Especially the mitigation team. They do great work. Greg is an amazing field supervisor.
Services:Boiler installation,Flooring,Drywall repair,Roofing,Remodelling,Plumbing
This company is full of hardworking, positive employees who really know their job. Especially the mitigation team. They do great work. Greg is an amazing field supervisor.
Services:Boiler installation,Flooring,Drywall repair,Roofing,Remodelling,Plumbing
