Business Details
40 Years
experience
Your Trusted Flooring Partner in Ayer, MA
Since 1986, Century Carpet & Creative Floors has been a family-owned business dedicated to transforming homes through expert flooring solutions. Our decades of industry experience enable us to guide customers through every project, from selecting premium materials to flawless installation. We maintain rigorous standards for product quality, installation practices, and customer education. With a team of seasoned professionals, including third-generation installer Brian Coutu, we offer personalized service backed by a satisfaction guarantee. Our showroom in Ayer, MA, provides free design advice, samples, and estimates while serving the Greater Nashoba Valley and surrounding regions. 
Services
Flooring Installation
Countertop Services
Tile Showers
Backsplash Design
Custom Area Rugs
Details
- Year established: 1986
Highlights and features
- 30+ years of family-owned flooring expertise
- Free in-store design advice and project estimates
- Customer satisfaction guarantee on all installations
- Third-generation installer with hands-on experience
- Hand-selected professional installation teams
What people say
Fantastic communication
Friendly professional team
Excellent customer service
Clean workspaces
Great value
Services
Flooring Installation
We provide comprehensive flooring installation services for carpet, hardwood, vinyl, and tile materials. Our experienced team ensures precise measurements and professional execution while maintaining clean workspaces throughout the process. Customers receive personalized guidance in selecting materials that match their aesthetic preferences and functional needs.
Countertop Services
Our countertop services include selection, measurement, and installation of premium materials like Caesarstone. We help customers choose durable, stylish options that complement their kitchen or bathroom designs while offering same-day estimates and professional installation timelines.
Tile Showers
Specialized tile shower installations featuring waterproofing systems and custom design options. Our experts assist with material selection and layout planning to create functional, water-resistant spaces that enhance bathroom aesthetics and property value.
Backsplash Design
Custom backsplash solutions that protect walls while adding visual interest to kitchens and bathrooms. We offer material consultations and precise installation services to ensure seamless integration with existing decor and countertops.
Custom Area Rugs
Tailored area rug and runner creations to fit unique spaces and design preferences. Our team provides in-store consultations for material, color, and size selections, ensuring perfect matches for both traditional and contemporary interiors.
People
Jean Coutu
Co-Owner
With over 30 years in flooring, Jean started his career before high school graduation. He founded Century Carpet in 1986 after extensive experience with local retailers, ensuring complete customer satisfaction through hands-on management from sale to installation.
Christine Coutu
Co-Owner
Christine partners with Jean in business operations, leveraging decades of industry experience. She contributes to customer service excellence and maintains the company's family-oriented approach while supporting quality control standards since the business's founding.
Brian Coutu
Lead Installer
Third-generation flooring expert Brian oversees installations after growing up in the family business. His technical expertise and attention to detail ensure professional execution of complex projects, maintaining the company's reputation for quality craftsmanship.
Andrea Greco
Office Manager
Andrea has managed customer needs since 2000, handling sales through post-installation follow-up. Her institutional knowledge ensures seamless project coordination while maintaining Century Carpet's personalized service approach for residential clients.
Naomi Azere
Sales Associate
Naomi provides showroom assistance since 2006, helping customers navigate flooring options. Her product knowledge and friendly approach support informed decision-making while maintaining the company's welcoming, family-business atmosphere.
Questions
What flooring options do you offer?
We provide carpet, hardwood, vinyl plank, tile, and custom area rugs. Our showroom displays full product lines with expert guidance for selecting materials that match your style and functional needs.
Do you serve areas outside Ayer?
Yes, we serve Middlesex County, Worcester County, and Hillsborough County within one hour of our Ayer showroom, covering major regional communities for both residential and commercial projects.
Are appointments required for showroom visits?
No appointments needed. Our Ayer showroom welcomes walk-in visitors during operating hours for free design advice, sample viewing, and personalized consultations with our flooring experts.
What guarantees do you offer?
All installations come with our customer satisfaction guarantee. Our work is backed by licensed, insured professionals who ensure quality execution from initial measurement through final cleanup and project completion.
Do you provide free estimates?
Yes, we offer free in-home measurements and same-day estimates. Our process includes detailed consultations to understand your project scope before providing transparent pricing for materials and installation.
How experienced is your installation team?
Our lead installer has third-generation experience, with crews averaging decades of industry expertise. All technicians undergo rigorous selection by owners Jean and Christine Coutu for quality assurance.
Reviews (6)
Heather B.
Dec 29, 2021
Report
The woman who helped us in the store was so incredibly helpful--really tried to understand what we were looking for and helped us find the right carpet for us. The installers were courteous and super fast and efficient! Can't recommend enough!
Danielle Hyden
Oct 19, 2021
Report
So glad we worked with Century Carpet! They were beyond helpful while we selected flooring for three different areas in our new home, no rush and no pressure! Their whole team is pleasant to deal with and the install crews were great. We are thrilled with the results and loving our beautiful new flooring and carpets.
Cynthia Kelly
Feb 28, 2021
Report
We are extremely pleased with the work done by Century Carpet. Everyone I talked to throughout the process was helpful and responsive. The work was professional and timely. Our new vinyl plank floors are beautiful. We look forward to working with them in the future to do a couple of other rooms.
Kathleen Phelps
Nov 09, 2020
Report
The entire team at Century Carpet was amazing from start to finish. The carpet is gorgeous. This is our 3rd project with them and we have a few more in mind. Would not consider using another flooring company!
Alice Smith
Sep 18, 2020
Report
We reconnected with Century to help us with a manufacturer's product warranty issue. Century was able to help us get our claim processed promptly and smoothly and assisted us with updated flooring choices installation and styles. Gene and Andrea were outstanding to work with throughout the process - and were respectful and went way out of their way to help us. Due to issues surrounding COVID-19 precautions, they were extremely understanding and flexible to accommodate our schedule. Brian, who did the actual installation, was knowledgeable, skillful and helpful by laying out several floor designs
Jackie Farrell
Aug 07, 2020
Report
Very happy with the price and service. The carpet looks great. Your installers were very thoughtful and professional, and we were happy to have them work in our home.
