Advanced Appliance Service

Business Details

50+ Years

experience

Emergency

services

Your Trusted Home Service Experts in Winston-Salem

Founded in 1967 by two brothers committed to appliance repairs, Advanced Appliance Service Appliance Service has evolved into a multi-generational family business serving the Triad area. Our legacy of trust and reliability spans over five decades, with a team of 45+ local professionals dedicated to delivering exceptional home service solutions. Guided by Christian principles, we prioritize honesty, integrity, and customer satisfaction in every interaction. Our comprehensive services include HVAC maintenance, plumbing repairs, electrical work, and appliance servicing for all major brands. We operate with a family-first philosophy, treating every client with the respect and care we would extend to our own relatives.

Our commitment to transparency is reflected in upfront pricing with no hidden fees, ensuring clients always understand the value they receive. With locations in Winston-Salem and High Point, we combine local expertise with nationwide service standards. Our Comfort Club Program offers preventive maintenance solutions to protect homes year-round. Backed by BBB A+ accreditation and consistently high customer ratings, we remain dedicated to our founding mission: fixing everything while serving the community with faith and integrity.

Services

HVAC Repair Appliance Repair Plumbing Services Electrical Repairs Maintenance Contracts

Details

Year established: 1967

Highlights and features

We offer 24/7 emergency service for urgent home repairs
Our Comfort Club Program provides preventive maintenance solutions
We service all major appliance brands regardless of purchase location
Upfront pricing with no hidden fees or surprises
We operate with honesty and integrity rooted in Christian principles

What people say

Upfront pricing Expert technicians Reliable service A+ BBB rating 4.6 Google reviews

Website

Update Listing

Services

HVAC Repair

Our HVAC experts handle repairs, replacements, and installations for all major heating and air conditioning systems. We provide upfront pricing with no hidden fees, ensuring your home stays comfortable year-round. Our certified technicians diagnose issues quickly and offer lasting solutions for both residential and commercial properties.

Appliance Repair

We service all major household appliances including refrigerators, ovens, washers, and dryers. Our technicians work on any brand regardless of purchase location, offering same-day repairs and transparent pricing. From minor fixes to complete replacements, we ensure your appliances operate efficiently and safely.

Plumbing Services

Our licensed plumbers handle everything from leaky faucets to complete pipe replacements. We specialize in water heater repairs, drain unclogging, and sewer line maintenance. Using advanced diagnostic tools, we identify issues quickly and provide durable solutions that meet local building codes and safety standards.

Electrical Service

We offer comprehensive electrical services including wiring upgrades, panel replacements, and outlet installations. Our certified electricians handle both residential and commercial projects, ensuring safe and code-compliant solutions. We provide detailed diagnostics and clear explanations before performing any repairs.

Maintenance Contracts

Our Comfort Club Program offers preventive maintenance for HVAC systems and other home systems. These service plans help prevent breakdowns, extend equipment lifespan, and maintain optimal efficiency. Members receive priority scheduling and discounted repair rates for unexpected issues.

People

Jacob Vaughn

General Manager

Overseeing daily operations with 15+ years of experience in home service management. Committed to maintaining family values while ensuring efficient service delivery.

Alisha Stephens

Customer Service Manager

Managing client relations with a focus on clear communication and satisfaction guarantees. Brings 10 years of customer service excellence to our team.

Ken Cooper

Dispatch/Sales Manager

Coordinating service schedules and sales initiatives with 20 years in home service logistics. Ensures timely technician deployment and customer needs assessment.

Jessica Knight

Account/Media Specialist

Handling client accounts and digital communications with expertise in service billing and online engagement strategies developed over 8 years.

Todd Neal

Installation Manager

Supervising installation projects with technical expertise gained through 18 years in HVAC and appliance systems. Focuses on precision and long-term system performance.

Questions

What areas do you service?

We serve the entire Triad area including Winston-Salem, High Point, and surrounding communities in North Carolina.

Do you offer emergency repair services?

Yes, we provide 24/7 emergency repair services for HVAC, plumbing, electrical, and appliance issues.

Are financing options available?

We offer multiple financing options to fit different budgets for all our home service solutions.

Do you service all appliance brands?

We repair all major appliance brands regardless of where they were originally purchased.

What is your Comfort Club Program?

Our Comfort Club provides preventive maintenance for HVAC systems to ensure year-round home comfort and efficiency.

Reviews (7)

Write a Review

Jon Day

Jan 03, 2022 Report

We have been waiting on our dishwasher to be fixed since Aug 9th, came out in September through a home warranty claim. They have been throwing Parts at it ever since. They also messed up the downstairs basement ceiling due to the tech not putting the drain pipe on correctly under the sink(that I had to fix). We had to dry out the cabinets and the ceiling in the basement. The Tech was supposed to take photos after I spoke with mgmt and failed to do so in December. No one reaches out for updates and avoiding the damages. Well here are the photos below. A call back would be nice. I under stand parts

Bruce Weeks

Dec 28, 2021 Report

Positive:Professionalism,Quality
Gentleman came and too the big black gooseneck out and completely unclogged it. Then we turned the fridge off for 24 hours and bingo. I feel like the issue of water dripping on the floor is taken care off. Thanks
Service:Repair freezer

Wanda Speer

Dec 26, 2021 Report

Positive:Professionalism
AAS was prompt, arrived when they said they would and the tech was very accommodating making the repair and tightening a loose piece. The tech, Steve, was very professional and personable.
Service:Repair water heater

Beverly Hosch

Dec 21, 2021 Report

I had a very good service I always have every time they come I'm sure of just a pleasant experience with them!!

Michele

Dec 06, 2021 Report

They were always informative and helpful, but when my husband suddenly passed away in the middle of huge house repairs they truly stepped up. Every person that walked through the door was kind, and considerate of the devastation I was struggling through. They went above and beyond to make sure repairs were done quickly, efficiently, and as hassle free as possible. At no point did I feel taken advantage of, infact it was quite the opposite, I felt like they were trying to take care of me instead. I'll forever be grateful for their service.

Linda Rains

Dec 03, 2021 Report

Our service technician Scott was courteous, professional and knowledgeable. He took his time to figure out what the actual problem was with our pioneer ductless heat and air system. He ordered the part which arrived within a week and the company made an immediate appointment to install and fix the unit. We were very happy with the complete process of working with both our technician and the company and are comfortable to recommend them and to use them again.

Jeremiah Simmons

Nov 14, 2021 Report

Scott did an amazing job investigating and working on one of our gas furnaces. He was honest and demonstrated full transparency on what the issue was and how he fixed it and steps going forward. I highly recommend him!