Business Details
35 Years
experience
Your Trusted Window & Door Repair Experts in Greenfield, WI
Since 1991, Broken Windows Inc has been a locally owned and operated leader in residential window and door solutions. Our certified technicians deliver expert repair, replacement, and glass services for windows, entrance doors, patio doors, and storm systems. We prioritize responsive customer service, precise scheduling, and professional craftsmanship at competitive rates. Our 20-year warranty on insulated glass replacements and no-questions-asked 3-year labor warranty reflect our commitment to quality and customer satisfaction. Serving Milwaukee, Waukesha, Racine, Kenosha, Washington, and Ozaukee counties, we combine decades of experience with a dedication to resolving complex window and door challenges efficiently. 
Services
Window Replacement
Glass Replacement
Warranty Claims
Weather Stripping
Hardware Repair
Entrance Doors
Patio Doors
Storm Windows
Screen Replacement
Sash Repair
Details
- Year established: 1991
Highlights and features
- Certified technicians with decades of experience
- 20-year warranty on insulated glass replacements
- No-questions-asked 3-year labor warranty
- Serving southeastern Wisconsin since 1991
- Responsive service for complex window challenges
What people say
Prompt service
First-rate installation
Knowledgeable staff
Timely follow-up
Reliable warranties
Services
Window Replacement
We provide full window replacement for residential properties, including vinyl, wood, aluminum, and clad windows. Our certified technicians ensure proper installation for energy efficiency and durability. Serving Milwaukee and surrounding areas since 1991, we offer a 20-year warranty on insulated glass units.
Glass Replacement
Our glass replacement service handles broken or fogged panes in existing windows. We service all major brands and offer same-day repairs when possible. The 3-year labor warranty covers professional installation of new insulated glass units at competitive pricing.
Storm Window Repair
We repair and replace glass in storm windows and doors, ensuring weather protection and energy efficiency. Our technicians service both traditional and modern storm systems with prompt turnaround times for residential clients across southeastern Wisconsin.
Hardware Replacement
Broken Windows Inc supplies and installs factory replacement hardware including balances, hinges, handles, and operators. We carry parts for Anderson, Marvin, Jeld-Wen, and other major brands. Custom solutions available for unique window systems.
Warranty Claims
We process warranty claims for insulated glass units with our 20-year standard warranty. Our no-questions-asked 3-year labor warranty covers installation defects. Technicians document all repairs to ensure compliance with manufacturer requirements.
Questions
Do you service all types of windows?
Yes, we handle vinyl, wood, aluminum, clad windows, and specialty brands. Our technicians are trained on major manufacturers like Anderson, Marvin, and Jeld-Wen.
What warranties do you offer?
We provide a 20-year warranty on insulated glass replacements and a no-questions-asked 3-year labor warranty for installation services.
Do you offer emergency repairs?
We prioritize urgent glass replacement requests but do not provide 24/7 emergency services. Contact us during business hours for prompt assistance.
Can you replace window hardware?
Yes, we supply and install factory replacement hardware including balances, hinges, handles, and operators for most major window brands.
What areas do you serve?
We serve Milwaukee, Waukesha, Racine, Kenosha, Washington, and Ozaukee counties in southeastern Wisconsin.
Reviews (5)
Francis Schuyler
Jul 28, 2021
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Can not rate no contact with them via phone and E-mail,also ever time we have stopped there it is not open
Mark Gierl
May 23, 2021
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The company charged me over $90 just to come out and look. Non-refundable (unless I hired them). Their estimate was over $1800 given only after they received my non-refundable quote/trip charge. I instead ordered the parts-around $500 and had a local handyman do the work for $70. He took less than 1 1/2 hours to do the work. Total all in costs less than $600= less than 1/3rd the price Broken Windows quoted (over $1800).Their quote was outrageous. They charged more for their quote than the handyman did for his entire job. In my opinion the company is a scam . I would have rated them zero stars if
Tim K.
Feb 22, 2021
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Set up an appointment for window repair as I had gotten estimates for new windows. Was told the sills could be repaired. I contacted Robert at Broken Windows He came in a snow storm, looked at 1 window and declared it unrepairable, looked from a distance of 25 feet or more at second window and never even looked at third on side of house. Was not at all interested in repairing windows, only selling me new windows and told me it would be wood windows, when I said I had just replaced 1 window with vinyl. Was there for less than 5 minutes, demanded a $98.00 trip charge which I was forced to pay
Pamela
Jun 03, 2020
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Charged $60.00 for a 15 minute estimate. Said I needed new patio door and handle, couldn't be fixed. Estimate charged for parts and another $300+ for labor totaling over $600. Way too much money! Turns out the patio door only need a couple screws turned to make it close properly and a little WD40 to make it slide smoothly. The handle just needed to be taken off and put back on tightening screws. Total cost $0. Charged the $60 to rip off a senior citizen that didn't need all the work they said. Cost me $60 for a lesson learned to be careful who you trust when it comes to finding reputable repair
Pete Wahlen
Oct 20, 2019
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I am not sure on this place. Promised me on the phone they had what needed. Got there and didnt have and couldn't get it. We left.. Place seems run down and a day from going out of business. Now, I dont know that they are...it appears that way, and appearance can say a lit of things about a business.
