Business Details
22 Years
experience
Emergency
services
Trusted Plumbing Services in Richmond, VA
Established in 2004, Plumber on the Way has built a reputation for exceptional craftsmanship and customer service in the Greater Richmond area. As a family-owned and operated business, we prioritize treating every client like part of our extended family, ensuring personalized attention to every project. Our team of licensed professionals delivers comprehensive residential and commercial plumbing solutions, including emergency services 24/6. With over two decades of experience, we specialize in drain cleaning, pipe repair, water and sewer replacement, gas line installation, and radiant heating systems.Our commitment to staying current with industry innovations allows us to provide efficient, code-compliant solutions. Backed by positive word-of-mouth referrals and numerous satisfied clients across Henrico and Chesterfield Counties, we maintain rigorous standards of quality and reliability. Our office team ensures seamless scheduling and follow-up, while our field technicians bring technical expertise and professionalism to every job site. This dedication to excellence has made us the trusted choice for plumbing needs in the Richmond region.
Services
Drain Cleaning
Pipe Repair
Gas Line Installation
Water Heater Services
Sewer Replacement
Fixture Installation
Backflow Testing
Radiant Heating
Grease Trap Services
Plumbing Design
Details
- Year established: 2004
Highlights and features
- Family-owned business serving Richmond since 2004
- 24/7 emergency plumbing services available
- Fully licensed and insured technicians
- Proven track record of positive client referrals
- Specialized in both residential and commercial systems
What people say
Outstanding service
Knowledgeable technicians
Prompt response
Competitive pricing
Professional staff
Services
Drain Cleaning
Our professional drain cleaning service removes blockages and buildup from residential and commercial plumbing systems. Using advanced equipment, we clear clogs in kitchen sinks, bathroom fixtures, and main sewer lines. Customers appreciate our prompt response times and lasting solutions that prevent recurring issues, with technicians completing most jobs within two hours of arrival.
Gas Line Repair
We specialize in safe gas line installation, repair, and inspection for residential and commercial properties. Our licensed technicians handle propane and natural gas systems, ensuring proper connections for furnaces, water heaters, and appliances. Emergency services address gas leaks immediately, prioritizing customer safety while maintaining code compliance throughout the Richmond area.
Water Heater Installation
We install and service all types of water heating systems including tankless, solar, and conventional models. Our experts assess property needs to recommend energy-efficient solutions that reduce utility costs. The installation process includes proper venting and pressure regulation, with same-day service available for urgent replacement requirements across residential and commercial locations.
Backflow Testing
Our certified technicians perform comprehensive backflow prevention testing for commercial properties. This critical service ensures contaminated water cannot reverse into public water supplies. We provide documentation for regulatory compliance and offer repair services when testing identifies faulty valves or system components needing attention.
Sewer Replacement
We handle complete sewer line replacement using modern trenchless technology when possible. Our team addresses cracked pipes, root intrusion, and system failures with minimal property disruption. The process includes camera inspection for accurate diagnosis and replacement with durable materials that meet local code requirements for residential and commercial applications.
People
Ed Conner
Owner & President
With plumbing experience since age 17, Ed stays current with industry innovations while maintaining hands-on involvement in business operations and customer relations.
Marty Mcarthur
Service Manager
As lead service plumber, Marty ensures customer satisfaction through effective team coordination and quality control of all completed service calls.
Amy Critzer
Office & Customer Service Manager
Amy manages service scheduling, customer follow-ups, and department operations, providing organizational support that maintains efficient service delivery.
Joanie Conner
Director of Accounting
Joanie oversees financial operations and business administration, ensuring accurate record-keeping and compliance with accounting standards.
Dustin Nicholas
Plumber
As a licensed plumber, Dustin provides skilled field service for residential and commercial clients, applying technical expertise to various plumbing challenges.
Questions
What plumbing services do you offer?
We provide full-service plumbing including drain cleaning, pipe repair, water heater installation, gas line services, sewer replacement, backflow testing, and emergency plumbing solutions for residential and commercial clients.
Are you available for emergencies?
Yes, we offer 24/7 emergency plumbing services six days a week with technicians available to address urgent issues like leaks, clogs, and gas line problems.
Do you service commercial properties?
Yes, we provide comprehensive commercial plumbing services including new installations, maintenance programs, grease trap cleaning, and backflow certification for businesses in the Richmond area.
What areas do you serve?
We serve Greater Richmond including Henrico County and Chesterfield County, with technicians strategically located to ensure prompt response times across our service area.
Are your plumbers licensed?
Yes, we are a fully licensed and insured plumbing contractor with certified technicians who maintain current industry training and safety standards.
How can I schedule service?
Call us at (804) 729-8045 to speak with our office manager Amy, who will coordinate your appointment and ensure timely service from our experienced plumbing team.
Reviews (5)
Megan Rash
Dec 28, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Technician was prompt, polite, and professional. He took care of the service quickly and effectively and left us with some preventive advice and guidance.
Service:Toilet repair
Technician was prompt, polite, and professional. He took care of the service quickly and effectively and left us with some preventive advice and guidance.
Service:Toilet repair
Vicki Woodruff
Nov 28, 2021
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This was a great experience! The plumbers were friendly and polite, and took time to explain the work I needed and my options. They arrived on time, had everything they needed to complete the job, and finished quickly. Everything looks good, and the price was lower than I expected. I will definitely call Plumber On The Way if I need plumbing work in the future.
Denise Quigley
Nov 20, 2021
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We have had Plumber on the Way service our tankless hot water heater for over 13 years. The workers have always been responsive, skilled, prompt (sometimes even early!), and pleasant to work with. They always call before coming, and whenever we had a problem we could always get a service appointment quickly. Plumber on the Way is the only company we will call for any plumbing problems that we may encounter.
Tracey Sigmon
Nov 20, 2021
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Positive:Punctuality,Quality,Responsiveness
Knowledgeable people! Office knows the ropes with the city and the people in the field are efficient, professional and friendly.
Service:Outdoor system repair
Knowledgeable people! Office knows the ropes with the city and the people in the field are efficient, professional and friendly.
Service:Outdoor system repair
Jess Wooten
Nov 05, 2021
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Excellent service for some of the calls Ive had, however the most recent service visit likely resulted in water heater prematurely failing. Without mentioning this, I attempted to get in contact to have someone come take a look or replace the water heater (I was not placing blame), yet no word from them. Zero communication, after multiple attempts for over a week. Despite their exceptional work in the past, the lack of communication was very inconvenient and disappointing.
