Business Details
32 Years
experience
Emergency
services
Trusted Water Damage Restoration Services in Lake Forest, CA
Flood Pro has been a trusted leader in water damage restoration for over 30 years, serving Lake Forest and surrounding communities. Our team of IICRC-certified technicians utilizes advanced scientific methods and state-of-the-art equipment to deliver rapid, non-invasive drying solutions tailored to each property's unique needs. We pride ourselves on 24/7 emergency response, personalized service, and a commitment to preserving structural integrity while minimizing costs through innovative techniques like our proprietary Non-Invasive Drying System. With decades of combined experience, our professionals handle every projectfrom mold remediation to sewage cleanupwith meticulous attention to detail and strict adherence to EPA and IICRC protocols.As a locally owned and operated company, we prioritize community trust, transparent communication, and seamless insurance coordination to ensure stress-free restoration processes. Our dedication to continuous training and cutting-edge technology positions us as industry specialists who consistently exceed client expectations in both residential and commercial settings.
Services
Water Damage Restoration
Mold Removal
Sewage Cleanup
Structural Leak Detection
Flood Damage Cleanup
Emergency Repairs
Mold Remediation
Water Extraction
Property Drying
Insurance Coordination
Details
- Year established: 1994
Highlights and features
- 30 years of specialized experience in water damage restoration
- 24/7 emergency response with immediate on-site arrival
- Proprietary Non-Invasive Drying System preserves property integrity
- IICRC-certified technicians with weekly ongoing training
- Full-service general contracting for complete restoration solutions
Associations and certifications
- Institute of Inspection, Cleaning and Restoration Certification (IICRC)
What people say
Prompt service
Professional staff
Thorough inspection
Effective drying
Insurance expertise
Services
Water Damage Restoration
Our water damage restoration service addresses emergencies from burst pipes, appliance failures, and natural flooding. Using thermal imaging and moisture meters, we identify hidden water pockets to prevent mold growth. Industrial air movers and dehumidifiers dry structures efficiently while preserving materials. Technicians follow IICRC S500 standards for safe, thorough restoration of residential and commercial properties.
Mold Remediation
Professional mold remediation combines containment barriers, HEPA filtration, and antifungal treatments to eliminate hazardous growth. We identify moisture sources causing mold and implement permanent solutions. Post-remediation testing by third-party labs confirms air quality safety. Services comply with EPA guidelines and IICRC S520 protocols for residential and commercial environments.
Sewage Cleanup
Category 3 water emergencies require immediate biohazard remediation. Our team uses OSHA-compliant PPE to remove contaminated materials and disinfect affected areas. Antimicrobial treatments neutralize pathogens while industrial drying equipment restores structural integrity. We document all steps for insurance claims and public health compliance.
Structural Leak Detection
Advanced infrared thermography and moisture mapping identify hidden water intrusion in walls and foundations. We trace leaks to their source using borescopes and pressure testing. Comprehensive reports show damage extent and recommended repairs. Services prevent long-term rot, mold, and structural weakening in residential and commercial buildings.
Emergency Response
Immediate dispatch within 30 minutes for all water-related emergencies. Trained crews arrive with truck-mounted extraction units and drying equipment to start mitigation immediately. Continuous monitoring ensures complete drying before repairs begin. Available 24 hours daily for residential, commercial, and industrial clients across Orange County.
People
Matt Puccio
CEO
With over 30 years in water damage restoration, Matt Puccio leads Flood Pro's operations and strategic growth. He personally oversees complex restoration projects and maintains industry certifications. Matt established the company's 24/7 response system and non-invasive drying methodology.
Kelly Pembroke
General Manager
Kelly Pembroke manages daily operations and client relations at Flood Pro. With 15+ years in restoration management, she coordinates technician teams and ensures service quality. Kelly implements training programs and maintains IICRC certification standards across all projects.
Brian Millager
Office Manager
Brian Millager handles client communications and project coordination. He streamlines insurance claims processes and maintains customer records. With 10 years at Flood Pro, Brian ensures seamless service transitions from initial contact to project completion.
Ricardo Bello
Water Damage Technician
Certified water damage specialist with 8 years of field experience. Ricardo performs moisture inspections, equipment setup, and structural drying. He maintains OSHA safety certifications and specializes in non-invasive drying techniques for residential properties.
Chuck Johnson
Project Manager
Chuck Johnson oversees large-scale restoration projects and team coordination. With 20 years in construction and restoration, he manages complex repairs and client communications. Chuck ensures all projects meet building codes and insurance requirements.
Questions
What immediate actions should I take after water damage occurs?
Ensure safety first by turning off electricity. Document damage with photos, then contact Flood Pro immediately for professional assessment and mitigation.
How does your non-invasive drying system work?
Our proprietary system uses thermal imaging and specialized equipment to dry structures without demolition, preserving materials while reducing costs and restoration time.
Do you handle insurance claims directly?
Yes, we coordinate with all major insurance providers, providing detailed documentation and estimates to streamline your claim process.
What mold remediation protocols do you follow?
We follow EPA guidelines and IICRC S520 standards, including containment barriers, HEPA filtration, and third-party air quality testing for complete mold removal.
Are your technicians certified?
All technicians hold current IICRC certifications and receive weekly training updates to maintain industry-leading expertise in water damage restoration.
What areas do you service?
We serve Lake Forest and surrounding Orange County communities including Irvine, Newport Beach, Mission Viejo, and Tustin with 24/7 emergency response.
Reviews (6)
Lenny P.
Sep 17, 2021
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I am not one to write many reviews as I am usually "satisfied" with performance and finished product but I feel obligated to say something about this experience. I will preface this by saying we had a flood in our condo and HOA covered the cost of 80% of the final bill (I added 1 room and tiling of fireplace in addition to what HOA agreed to pay). The total bill for 671 square feet was over $9500. Seems excessive to me but that is not my issue. The supplies themselves were less than 2k, so profit margin was huge. Problem I had was that it took a week to install 671 square feet of
Melanie R.
Sep 09, 2021
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Flood pro was called from HOA and arrived the day of flooding on Aug 31st. We had to leave and go to a hotel. I came back the next day to all our furniture and belongings from the master bedroom and bathroom and hall bathroom moved/put into boxes and placed into the living room. The hall cupboards were taped off and I couldn't get to my $2300 cash that was packed away in my secondary makeup bag. Two days later when I was able to tear down the taping and retrieve my makeup bag all of my cash was completely gone---stolen from our house!!!! For your reference, I will post a pic of the police
Det I.
Mar 01, 2021
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Flood Pro Destroyed my Home. I wrote a long review but I decided to just warn you My place was fine after the Slab leak. After Food Pro I can't live in my house. They made me leave my house. So, I was out - They moved all me things. They took all the things out of my medicine chest and hide them. They were not working in the bathroom. They cut holes all over for no reason at all. They destroyed two of my ceiling fans. My Medicines all gone three month supply - I have no idea what I am going to do about that. They took down all the picture in rooms no work was being done in. You know all those
Yovana G.
Feb 22, 2021
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My husband and I contacted Flood Pro on a Monday evening regarding a leak in our bathroom which caused a swimming pool UNDER our bathtub, and water damage into our living room, hallway, and bathroom. By Tuesday morning at 930, two servicemen were over and at work. They were professional, efficient, communicated with us their process throughout the entire ordeal, and even tolerated my two toddlers who talked their ear off the whole time, with grace. On Thursday, the came back, picked up their equipment, triple checked everything for quality, and cleaned up after themselves. Matt (their supervisor
Wellington C.
Nov 13, 2020
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When you have to call a water remediation company out its never a good situation. Typically in these types of situations, responsiveness and having a calm demeanor is critical. For many homeowners this can be their worst nightmare and a very stressful time. Recently i was working with Brian regarding a water leak that happened in the adjacent condo. Flood Pros was able to come out within a couple of hrs of contacting them to start the remediation process. It took about 10 days to complete the remediation process. Once completed our HOA authorized for them to also do the repair. All the folks
Vivian N.
Jul 28, 2020
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This rating is based on my experience to date. I had a slab leak end of June, and per my HOA, they sent out Flood Pro. Flood Pro came out to do an estimate on repairs on July 8, and they just FINALLY sent back an estimate on July 27. It took them 19 days to work up an estimate, after many follow ups. That's a ridiculous amount of wait time, and work hasn't even started yet. You can't tell me it's because of COVID because my allstate adjuster and a separate vendor submitted their estimate to me in 1 business day. Very poor communication.
