Business Details
46 Years
experience
Trusted Appliance Repair in Tucson, AZ
Founded in 1980, Authorized Technical Service (ATS) has established itself as a trusted leader in appliance repair across Tucson, AZ, and Southeast Arizona. As a veteran, woman, and family-owned business, we combine over 40 years of industry experience with a deep commitment to community service. Our team of 12 skilled technicians undergoes rigorous factory training and background checks to ensure reliable, high-quality repairs. We maintain an A+ rating with the Better Business Bureau and offer a 90-day guarantee on all services.Our bilingual capabilities and 10% discount for active military, first responders, and teachers reflect our dedication to accessibility and community support. With a focus on transparency and customer satisfaction, we specialize in repairing dishwashers, refrigerators, ovens, washers, dryers, and more. Our longevity and reputation underscore our expertise in addressing complex appliance issues while prioritizing ethical practices and clear communication.
Services
Dishwasher Repairs
Refrigerator Repairs
Oven Repairs
Washer Repairs
Dryer Repairs
Microwave Repairs
Range Repairs
Freezer Repairs
Vent Hood Repairs
Trash Compactor Repairs
Details
- Year established: 1980
Highlights and features
- We maintain an A+ rating with the Better Business Bureau.
- Our team averages 15 years of experience with factory training.
- We offer a 90-day guarantee on parts and labor.
- Bilingual service available for diverse customer needs.
- 10% discount for active military, first responders, and teachers.
Associations and certifications
- Better Business Bureau
What people say
Reliable repairs
Knowledgeable technicians
Prompt service
Bilingual support
BBB A+ rated
Services
Dishwasher Repairs
Our technicians diagnose and fix dishwasher issues like leaks, motor failures, and control board problems. We use genuine parts and provide a 90-day guarantee. Our bilingual team ensures clear communication for Tucson residents.
Refrigerator Repairs
We repair cooling issues, ice maker malfunctions, and compressor problems in refrigerators. Our 40+ years of experience ensure efficient fixes. Bilingual service and a 10% discount for first responders are available.
Oven Repairs
Our team addresses heating inconsistencies, control panel failures, and gas leaks in ovens. With BBB A+ accreditation, we prioritize safety and use factory-trained technicians for guaranteed results.
Washer Repairs
We fix drum imbalances, water inlet valve issues, and pump failures in washers. Our veteran-owned business offers transparent pricing and a 90-day warranty on all repairs.
Dryer Repairs
Our services include heating element replacement, vent cleaning, and thermostat repairs for dryers. We emphasize fire safety through regular maintenance and use certified technicians.
People
Brian Jarratt
Owner
Brian Jarratt co-owns ATS with his wife Celia. As a veteran, he brings leadership experience and a commitment to community service, ensuring ATS maintains its A+ BBB rating.
Celia Jarratt
Owner
Celia Jarratt co-founded ATS with her husband Brian. Her focus on customer satisfaction and bilingual service capabilities has strengthened ATS's ties to Tucson's diverse communities.
Questions
What areas do you serve?
We serve Tucson, Maricopa, Casa Grande, and surrounding Southeast Arizona communities.
Do you offer emergency repairs?
We provide standard repairs during business hours but do not offer 24/7 emergency services.
Are your technicians certified?
Yes, all technicians undergo factory training and background checks for quality assurance.
Do you have a warranty?
We offer a 90-day guarantee on all parts and labor for your peace of mind.
What payment methods do you accept?
Payment details are discussed during service scheduling. Contact us for specific options.
Do you offer discounts?
Yes, we provide a 10% discount for active military, first responders, and teachers.
Reviews (4)
Dinah Paffrath
Jan 03, 2022
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Leopoldo, the technician did an excellent job of explaining and addressing the issue. He was also so nice and helpful that I was very impressed
Service:Repair oven
Service:Repair oven
David Wickliff
Dec 24, 2021
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We had just purchased a new Kitchen Aid induction range, two weeks before and found the control panel to be loose. The three screws holding it on were loose and the bottom panel (control panel) not secure. Leopoldo arrived as scheduled, quickly assessed the problems and found not only the three screws loose but discovered two more screws missing. They had not been installed at the factory. He installed the two screws and realigned the control panel and tightened the remaining three screws. He also went out of his way and gave us some helpful tips on cleaning and care of our new Induction range
Joan Kappell
Dec 12, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
ATS was here today and Frank did an excellent job of installing a new dishwasher. He took special care to make sure everything was perfect and did so with a smile. We have used ATS in the past for other repairs, and our experience has been Fantastic Each and Every time! Thank you ATS to Bobby, Marilyn, and Frank! J & B Kappell
ATS was here today and Frank did an excellent job of installing a new dishwasher. He took special care to make sure everything was perfect and did so with a smile. We have used ATS in the past for other repairs, and our experience has been Fantastic Each and Every time! Thank you ATS to Bobby, Marilyn, and Frank! J & B Kappell
Bob C.
Nov 27, 2021
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So sorry I purchased a service agreement that Whirlpool has with ATS. They just can't seem to be able to fix my refrigerator ice maker. Returning calls is also an issue. I had to drive to their office to speak to a supervisor. Ice maker is still broken.
