Business Details
17 Years
experience
Emergency
services
Open 24/7
always available
Your Trusted HVAC Partner in Apex, NC
Founded in 2009, Element Service Group has established itself as a leading residential HVAC company in North Carolina. Our mission centers on delivering premium value through exceptional products and customer service, supported by a team committed to timely and satisfactory outcomes. With over 14 years of experience, we specialize in heating, ventilation, and air conditioning solutions, including 24/7 emergency repairs, preventative maintenance, and system replacements.Our core values of responsiveness, quality, innovation, and integrity guide every project, ensuring clients receive tailored solutions and transparent communication. As a veteran-owned business, we emphasize respect and loyalty in our interactions with customers and partners. Licensed for NC General Contracting and EPA-certified, we serve Apex, Raleigh, Durham, and surrounding areas, prioritizing comfort and reliability for every home.
Services
HVAC Repair
System Replacement
Preventative Maintenance
Indoor Air Quality
24/7 Emergency Service
Details
- Year established: 2009
Highlights and features
- We offer 24/7 emergency HVAC repair services for urgent needs.
- Our technicians are EPA-certified and trained on all HVAC systems.
- We provide comprehensive annual maintenance programs for system longevity.
- Financing options available through Wells Fargo Bank for major repairs.
- Veteran-owned business emphasizing integrity and customer-focused service.
Associations and certifications
- EPA 608 Universal Refrigerant Certification
What people say
Highly recommend
Great customer service
Knowledgeable technicians
Arrive on time
Expert troubleshooting
Services
HVAC Repair
Our certified technicians provide rapid diagnosis and repair of heating and cooling systems, minimizing downtime. We handle all brands and models, focusing on long-term fixes for optimal efficiency. Emergency services ensure comfort restoration within Apex and surrounding areas.
System Replacement
We install energy-efficient HVAC systems tailored to home requirements, including load calculations and ductwork assessments. Financing options through Wells Fargo Bank make upgrades affordable. Expert installation guarantees improved performance and reduced energy costs for North Carolina homeowners.
Preventative Maintenance
Our comprehensive maintenance program extends system lifespan through bi-annual inspections and adjustments. Technicians check refrigerant levels, electrical components, and airflow to prevent breakdowns. Regular maintenance ensures peak efficiency and warranty compliance across Raleigh-Durham.
Indoor Air Quality
We offer air purification systems, humidifiers, and ventilation upgrades to enhance home air quality. Solutions address allergens, humidity imbalances, and ventilation needs. Improved indoor air quality reduces health risks and creates healthier living environments in North Carolina homes.
24/7 Emergency Service
Critical HVAC failures receive immediate attention through our 24/7 emergency response team. Rapid dispatch ensures technicians arrive promptly to resolve heating or cooling outages. Available year-round for urgent residential needs across Wake County and surrounding regions.
Questions
What HVAC services do you offer for residential customers?
We provide full-service HVAC solutions including repairs, replacements, preventative maintenance, indoor air quality improvements, and 24/7 emergency services for homes in North Carolina.
Do you offer emergency HVAC repair services?
Yes, our 24/7 emergency repair team responds promptly to urgent heating and cooling system failures across Apex, Raleigh, and surrounding areas.
Are financing options available for HVAC replacements?
We offer financing through Wells Fargo Bank for new HVAC system installations and major repair projects to qualified customers.
Which areas do you service?
We serve Apex, Cary, Chapel Hill, Clayton, Durham, Fuquay Varina, Garner, Holly Springs, Knightdale, Morrisville, Raleigh, Wake Forest, and Willow Spring.
Are your technicians certified?
All technicians hold EPA 608 Universal Refrigerant Certifications and receive ongoing training on the latest HVAC technologies and repair techniques.
What makes Element Service Group different from other HVAC companies?
As a veteran-owned business, we combine technical expertise with core values of integrity and customer focus, offering 24/7 availability and transparent communication throughout every service interaction.
Videos
Reviews (5)
John Arnold
Jan 04, 2022
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Nothing but great things to say about this company. Todd came out on time, provided a reasonable estimate, and checked in with me throughout the entire project--he really went the extra mile to help. The crew was professional, courteous, and respectful. After the job was done they removed all trash/debris and left the space in better condition than when they arrived. Hope I don't have another HVAC issue, but if I do, Element will be my first call!
Ben Davis
Sep 07, 2021
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Positive:Professionalism
Best HVAC inspection Ive ever had performed on a property. Chris is an excellent technician!
Service:AC maintenance
Best HVAC inspection Ive ever had performed on a property. Chris is an excellent technician!
Service:AC maintenance
David Lewis
Sep 07, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Service scheduling was prompt after request and on time for service trip. Work was explained and completed. Very pleased.
Services:AC maintenance,Repair AC
Service scheduling was prompt after request and on time for service trip. Work was explained and completed. Very pleased.
Services:AC maintenance,Repair AC
Stan Zelek
Aug 28, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness
Chris was absolutely fantastic! Professional, knowledgeable and courteous! Also impressed by responsive scheduling of service the day after I called.
Service:Repair thermostat
Chris was absolutely fantastic! Professional, knowledgeable and courteous! Also impressed by responsive scheduling of service the day after I called.
Service:Repair thermostat
Sean Sayers
Aug 21, 2021
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Their technician came in and explained step-by-step the process he was going to perform when performing service on the system. During service he identified some problems that needed to be addressed for the unit to keep running properly. He explained what he had found and documented it with photos. He also showed me where the problems were found in the unit. He pointed out and clarified the next steps to take as well as the costs. He made a process that could be very overwhelming into something more simple and less stressful. Thank you Mario for your knowledge and guidance in this process!
