Business Details
17 Years
experience
Trusted Movers Association in Peoria, AZ
Founded in 2009, the United States Movers Association (USMA) serves as a national trade association dedicated to elevating standards in the household goods moving industry. Our mission centers on uniting carriers and agents committed to exceptional customer service, recognizing that moving involves safeguarding clients' lives, not just possessions. We represent a diverse network of movers, including interstate, local, and international operators, ensuring quality service at competitive prices.By implementing rigorous performance criteria, we empower members to deliver reliable solutions while fostering trust in the moving industry. Our arbitration program, mandated by federal regulations, provides a transparent dispute resolution process, reinforcing our commitment to accountability and customer satisfaction. Through membership benefits like DOT compliance resources and industry networking, we strive to strengthen both businesses and the communities they serve.
Services
Membership Programs
Arbitration Services
DOT Compliance
Industry Networking
Customer Advocacy
Details
- Year established: 2009
Highlights and features
- We uphold the highest customer service standards since 2009.
- Our members specialize in interstate, local, and international moving services.
- We provide DOT-mandated arbitration programs for dispute resolution.
- Our network ensures quality service at competitive prices.
- We offer compliance resources and industry expertise to members.
What people say
Best Quality
Secure Payments
Happy Clients
Services
Membership Programs
Our membership programs connect moving companies with resources to enhance service quality and compliance. Designed for businesses of all sizes, these programs offer arbitration support, industry advocacy, and networking opportunities. Members gain access to tools that ensure adherence to federal regulations while improving operational efficiency.
Arbitration Services
We provide a neutral arbitration process mandated by the DOT for resolving customer disputes. This written 'desk arbitration' ensures fair outcomes without in-person hearings. Our program helps members maintain compliance while offering clients a transparent resolution pathway, strengthening trust in moving services.
DOT Compliance
Our DOT compliance services include mandatory arbitration program documentation and regulatory guidance. We help movers meet federal requirements through standardized forms and expert advice. This support reduces legal risks and ensures smooth operations for interstate household goods transportation.
Questions
What is USMA's role in the moving industry?
We are a national trade association that connects customers with reputable movers and provides members with arbitration programs and compliance resources.
Why do movers need arbitration?
Federal law requires interstate movers to offer arbitration for dispute resolution. Our program ensures compliance while protecting both businesses and customers.
How does USMA membership benefit moving companies?
Members receive DOT-compliant arbitration tools, industry networking opportunities, and resources to improve service quality and regulatory compliance.
What types of movers does USMA represent?
We represent local, interstate, and international moving companies specializing in household goods transportation and storage.
