Business Details
30 Years
experience
Emergency
services
Your Trusted Commercial Kitchen Equipment Partner
LMS Associates is dedicated to exceeding commercial kitchen expectations through transparent and diligent work. Our team prioritizes understanding client needs before recommending solutions, ensuring exceptional service from initial sales to post-installation support. With territories spanning Texas, Oklahoma, Arkansas, Louisiana, Mississippi, and Western Tennessee, we combine a vast network with personalized service to foster long-term relationships. Our industry expertise and commitment to innovation help clients achieve optimal equipment performance and operational efficiency. 
Services
Equipment Sales
Installation Services
Warranty Support
Product Training
Manufacturer Representation
Details
- Year established: 1996
Highlights and features
- We offer transparent, personalized service from sales to after-sales support
- Our team provides territory-specific expertise across six U.S. states
- We implement a customer-centric "Listen First" approach to problem-solving
- Our professionals hold industry certifications including CFSP, ServSafe, and HACCP
- We provide comprehensive equipment training through our Coppell-based facility
Services
Equipment Sales
We specialize in commercial kitchen equipment sales, offering comprehensive solutions for foodservice operations. Our sales representatives provide expert guidance to match equipment with specific operational needs. With relationships established in 1996, we represent premier manufacturers across multiple industry sectors.
Installation Services
Our team ensures proper equipment installation through detailed specification writing and project management. From initial quotes to final installation, we coordinate all logistics for seamless implementation. This service supports long-term equipment performance and compliance with industry standards.
Warranty Support
We coordinate comprehensive warranty services for all represented brands, ensuring timely resolution of equipment issues. Our support includes connecting clients with authorized service agents and maintaining communication throughout the repair process. This service minimizes operational disruptions through efficient problem resolution.
Product Training
Our training programs include hands-on demonstrations at our Coppell facility and on-site sessions. The curriculum covers equipment operation, maintenance, and troubleshooting techniques. This service ensures clients maximize equipment functionality and longevity through proper usage practices.
Manufacturer Representation
We serve as independent representatives for multiple commercial kitchen equipment manufacturers, providing technical expertise and market insights. Our relationships with manufacturers since 1996 enable us to offer tailored solutions based on product capabilities and client requirements. This service ensures optimal product selection for diverse operational needs.
People
Michael Fiedler
Principal
Michael Fiedler brings 17 years of commercial kitchen equipment expertise to LMS Associates. Recognized for significant industry achievements including largest combi order in Eloma's history, he holds a Business Administration degree from UT San Antonio.
Jeff Glenn
Principal
Jeff Glenn offers 9 years of industry experience with a focus on key account management. A Navy veteran with a degree in Applied Science - Drafting/Design, he emphasizes listening to understand client needs before providing solutions.
Ben Arce
Sales Manager
Ben Arce has 14 years of sales leadership experience in the foodservice industry. Holding degrees from SMU, Texas Tech, and Dallas Community College, he focuses on understanding client needs before recommending equipment solutions.
Kim Wandrey
Office Manager
Kim Wandrey has provided exceptional administrative support for 25 years at LMS Associates. With a Psychology degree from University of North Texas, she consistently receives manufacturer recognition for her outstanding customer service performance.
Peter Carroll
Corporate Chef
Peter Carroll combines 30+ years of culinary expertise with commercial equipment knowledge. Trained in England and with experience at renowned establishments like the Rainbow Room, he now focuses on equipment training and product demonstrations.
Questions
Which states does LMS Associatess serve?
We serve Texas, Oklahoma, Arkansas, Louisiana, Mississippi, and Western Tennessee through our dedicated territory representatives.
How can I request equipment training?
Use our online form to schedule training at our Coppell facility or request on-site demonstrations with Chef Peter.
What warranty support do you provide?
We coordinate warranty claims and service requests with authorized agents, ensuring timely resolution of equipment issues.
What training options are available?
We offer group demonstrations at our Coppell training center and personalized one-on-one equipment training sessions.
How can I request equipment specifications?
Contact our sales team for detailed equipment specifications and assistance with commercial kitchen design requirements.
