Cloud9 Moving

Business Details

11 Years

experience

Your Trusted Moving Partner in Washington DC Metro Area

Cloud9 Moving is a minority-owned small business dedicated to redefining the moving experience through exceptional service and meticulous attention to detail. Founded in 2015, we operate as a fully licensed and insured moving company based in the Washington DC metro area, serving both local and long-distance residential and commercial clients. Our team of trained professionals specializes in comprehensive moving solutions, including packing, unpacking, furniture disassembly/reassembly, and transport of delicate items like pianos and artwork. We prioritize transparency, offering competitive flat-hourly rates with no hidden fees, tolls, or fuel surcharges. Our commitment to customer satisfaction is evident in our personalized approach, where we create customized moving plans tailored to each client's budget and timeline.

With a focus on efficiency and care, we ensure belongings arrive safely and on schedule, backed by liability and cargo insurance for added peace of mind. Our reputation, built on hundreds of five-star reviews, reflects our dedication to exceeding expectations through punctuality, professionalism, and proactive problem-solving. Unlike larger competitors, we maintain full control over our services without subcontracting, guaranteeing consistent quality and accountability throughout every move.

Services

Local Moving Long Distance Moving Office Moving Packing Services Unpacking Services Piano Moving Pool Table Disassembly Loading/Unloading Boxes and Supplies Storage Unit Moves

Details

Year established: 2015

Highlights and features

We offer competitive flat-hourly rates with no hidden fees or surcharges
Our trained team provides full blanket wrapping of furniture at no extra cost
We guarantee punctual, professional service with no subcontracting
We create customized moving plans to fit specific budgets and timelines
We carry liability and cargo insurance for complete protection

What people say

Very detailed Punctual Best quote Professional team Stress-free move

Website

Update Listing

Services

Local Moving

We specialize in local moves within the Washington DC metro area, offering comprehensive moving solutions for apartments, houses, and office spaces. Our team handles every aspect from packing to final placement, using professional-grade equipment and techniques to ensure safe transport. With transparent pricing and no hidden fees, we provide accurate estimates based on your specific needs while maintaining flexibility for last-minute changes.

Packing Services

Our expert packing team uses industry-leading materials and techniques to protect your belongings during transit. We offer full-service packing for entire homes or selective packing for fragile items like electronics and artwork. All boxes are properly sealed and labeled for efficient unpacking, with options to rent wardrobe boxes for clothing and custom crates for valuable items. We also provide packing supplies for customers who prefer DIY packing.

Long Distance Moving

We handle long-distance relocations with the same care as local moves, coordinating logistics for interstate transportation. Our team manages route planning, vehicle loading, and delivery scheduling while maintaining regular communication throughout the process. We offer competitive pricing for cross-country moves with no unexpected charges, and our trained staff ensures proper securing of all items in climate-controlled transport vehicles.

Piano Moving

Our certified technicians specialize in moving delicate and valuable items including grand pianos, upright pianos, and antique furniture. We use specialized equipment like piano boards and padding to protect instruments during transport. The service includes disconnection of piano pedals, secure crating, and reassembly at the destination location, with additional insurance coverage available for high-value items.

Office Moving

We provide efficient office moving services for businesses of all sizes, minimizing downtime during commercial relocations. Our team handles packing of sensitive equipment, disassembly of workstations, and secure transport of office furniture. We offer after-hours moving options and coordinate with IT professionals for proper handling of computer systems and servers, ensuring seamless transitions for business operations.

People

Irene

Owner & Moving Coordinator

Irene founded Cloud9 Moving with a vision to create a customer-centric moving service. With over 15 years of industry experience, she personally oversees operations, ensuring every move meets the company's high standards. Her hands-on approach and commitment to transparency have earned the company numerous five-star reviews.

Questions

What areas do you service?

We primarily serve the Washington DC metro area including Rockville, Silver Spring, and Potomac. We also handle long-distance moves across the continental United States.

Do you offer packing services?

Yes, we provide full-service packing with professional materials, selective packing for fragile items, and packing supplies for DIY moves.

How are your rates structured?

We charge competitive flat-hourly rates starting at $85 with no hidden fees. We also offer all-inclusive flat-rate options for predictable pricing.

Are you licensed and insured?

Yes, we are fully licensed with USDOT 2867881 and MC 961054, and carry comprehensive liability and cargo insurance for all moves.

Can you move specialty items?

Our team is trained to handle pianos, artwork, pool tables, and other specialty items using specialized equipment and protective packaging.

What's your cancellation policy?

We require 24-hour notice for cancellations. There are no fees for rescheduling, though deposits may be applied to future move dates.

Reviews (5)

Write a Review

Garrett Brown

Nov 12, 2021 Report

Quite possibly the worst customer service experience I have ever had with a professional organization! Please forgive my long-winded essay of a review, but I feel it is necessary to share my experience for others to see. My wife and I had purchased a Groupon for Cloud9 Moving Company for their moving services due to fair pricing and positive reviews that we researched online. My wife set up a moving date several weeks in advance with Irene, the manager, and moving coordinator...

Garrett B.

Nov 12, 2021 Report

Quite possibly the worst customer service experience I have ever had with a professional organization! I wish I had more space to write out the complete story regarding my experience with Cloud 9. What started out well quickly turned into a nightmare. The moving team leader, Dennis, quickly became upset when he realized our move was going to take him longer than anticipated and was annoyed that he had to move in the rain. He complained openly in front of us and was completely rude and out of line. After his yelling fit in our home, he made my wife and I feel threatened to the point where we discussed

Eli Kim

Sep 07, 2021 Report

I bought a LivingSocial deal for 2 movers, a truck, and 3 hours for $250. When I contacted them, they added another $350 in fees - $99 for a treadmill, $99 for a mini fridge, $99 for a deep freezer the size of a mini fridge, $49 for packing and handling a China cabinet (we don't have a China cabinet but their lists didn't have an option for a 6' shelf with a door). They also told us that we had to get 4 movers and a larger truck even though I told them I don't need them to move everything, just the big stuff and anything else that would fit in the small truck. I canceled the order bc it would

Alyce Kelly

Nov 18, 2020 Report

Positive:Professionalism,Quality,Responsiveness,Value
They are amazing ! I had a planned move and had to reschedule twice due to unfortunate events then finally had to cancel . But they worked with me and are just so kind . When I finally do move I will use them again !!!!! Such great people !!!!.
Services:Local removals,In-county removals

Kimberly B.

Aug 31, 2020 Report

I'm really disappointed in the way this company treats potential customers. As soon as I mentioned my Groupon, the employee started to treat me like a third-class customer. She was rude, loud and argumentative. There is no way that I would trust my worldly goods to a company that treats their customers with such disrespect. Very disappointed.