Business Details
17 Years
experience
Your Trusted Partner for Flooring Solutions in Troy, MI
Carpet Guys have been redefining the shop-at-home carpet buying experience since 2009 with over 50 combined years of industry expertise. As a family-owned business and Better Business Bureau A+ rated company, we specialize in residential and commercial flooring solutions including carpet, laminate, vinyl, and hardwood installation. Our all-inclusive service features furniture moving, old flooring removal, and a lifetime installation warranty covering every aspect of our work.We offer next-day installations on in-stock products, free in-home estimates, and financing options through Synchrony Bank. With showrooms serving Metro Detroit, Chicagoland, Greater Toledo, and Greater Lansing, we pride ourselves on bringing the flooring store directly to customers' homes while maintaining a 4.87 Google rating from 3,400+ reviews.
Services
Carpet Installation
Laminate Flooring
Hardwood Flooring
Vinyl Flooring
Next-Day Installation
Lifetime Warranty
In-Home Estimates
Furniture Moving
Flooring Consultation
Financing Options
Details
- Year established: 2009
Highlights and features
- We offer next-day installation on in-stock flooring products
- Our lifetime installation warranty covers every aspect of workmanship
- Family-owned business with 50+ combined years of flooring expertise
- Official Flooring Partner of The Detroit Pistons
- Financing options available through Synchrony Bank
Associations and certifications
- Better Business Bureau
What people say
Excellent job
Very thorough
Professional and efficient
Great job
Looks good
Services
Carpet Installation
We provide comprehensive carpet installation services featuring next-day appointments on in-stock products. Our process includes free furniture moving, old carpet removal, and lifetime warranty coverage. Professional installers ensure precise fitting with 8lb padding included at no extra charge.
Hardwood Flooring
Offering both solid and engineered hardwood options, our experts handle complete hardwood flooring installations. We provide free in-home consultations to help select appropriate moisture-resistant options for kitchens and bathrooms while maintaining resale value.
Vinyl Flooring
Our vinyl flooring solutions combine luxury aesthetics with practical waterproof performance. Installation includes expert guidance on moisture-resistant options suitable for kitchens, bathrooms, and basements with lifetime warranty protection.
Laminate Flooring
We install durable laminate flooring that mimics natural wood at affordable prices. Our service includes moisture-resistant options for high-traffic areas with professional installation backed by lifetime warranty coverage.
Next-Day Installation
Qualified customers receive next-day installation on in-stock flooring products. This service includes free furniture moving and old flooring removal with lifetime warranty protection included in every installation.
People
Joseph Zago
President
With extensive sales experience from companies like Empire Today and basement waterproofing industry background, Joe founded Carpet Guys in 2007 after returning to Michigan from Arizona flooring industry work.
Questions
What flooring options do you offer?
We provide carpet, laminate, vinyl, and hardwood flooring solutions with both solid and engineered options available for wood installations.
Do you offer next-day installation?
Yes, we provide next-day installation services on in-stock flooring products with free furniture moving and old flooring removal included.
What warranty do you provide?
We offer a lifetime installation warranty covering every aspect of our workmanship for as long as you own your home.
Are financing options available?
Yes, we partner with Synchrony Bank to offer financing options including 60-month interest-free financing for qualified applicants.
Do you serve commercial clients?
Yes, we provide complete flooring solutions for both residential and commercial properties with professional installation services.
How do you handle furniture during installation?
Our all-inclusive service includes free furniture moving during carpet and flooring installations as part of our standard service offering.
Reviews (4)
Dave H.
Dec 04, 2021
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Hired them based on their overly friendly salesman making me some kind of "sick deal" for one room at about a grand. Splurged on the more fiberous thicker stuff too. First off, salesman made himself pretty comfortable on my couch while talking to us on products. Not to mention played with my dog a while. Hey want a drink, buddy?
Secondly, I financed the deal and the credit card company tried to charge me prior to install, so I disputed the charge.
Got the installation. Dudes tell me that there's gonna be a seam. Huh? That was never told to me or I would have ordered a
Secondly, I financed the deal and the credit card company tried to charge me prior to install, so I disputed the charge.
Got the installation. Dudes tell me that there's gonna be a seam. Huh? That was never told to me or I would have ordered a
Me P.
Jul 30, 2021
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Not for me. Went local instead of big box and had trouble from start to finish and then post finish ("help" people not too helpful). Really wanted to support local, too. Can't find out when the install time is until the night before - if your carpet is actually available to install. Maybe next time, but probably not.
Rose N.
Apr 24, 2021
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I really am very disappointed. The sales experience felt pressured. The installers did a horrible job. The seam was put right in the doorway on both my rooms and is super obvious. They did a messy install on my steps. You can see every staple line. They moved my couch and tore the attached arm rest off on one side. We called our salesman Joe and left 2 messages and he never bothered to call us back. I spoke with the customer service department 2 days after the install and told her my concerns. I was told she would talk to the owner and somebody would get back to me in 48 hours or less. It&apos
Andrew K.
Mar 29, 2021
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This is a long review so if you don't want to read the whole thing, just look at the pictures I have uploaded. A picture is worth a thousand words and these pictures speak volumes about The Carpet Guys and their shoddy business practices. My experience with The Carpet Guys has been by far the worst experience I have ever had as a consumer. To say that this situation has been a nightmare is truly an understatement. My wife and I contracted with The Carpet Guys for approximately ?? square feet of carpeting to replace all of the carpet in our house. During the in home consultation, the salesperson
