A & W Plumbing & Heating

Business Details

21 Years

experience

Emergency

services

Your Trusted Southern Illinois Plumbing Company

A & W Plumbing & Heating has served Southern Illinois for over 15 years as a family-owned business committed to delivering reliable plumbing and HVAC solutions. Founded in 2005 by William and Alicia Todd, our operations are rooted in honesty, integrity, and technical expertise. Our licensed technicians specialize in residential and commercial plumbing services, including emergency repairs, water heater installations, drain cleaning, and sewer line maintenance.

As members of the Plumbing, Heating, and Cooling Contractors Association (PHCC) and Quality Service Contractors (QSC), we stay current with industry advancements while maintaining small-town customer service. We guarantee satisfaction through accurate workmanship, upfront pricing, and 24/7 emergency availability, treating every client like part of our family.

Services

Emergency Plumbing Water Heater Services Drain Cleaning Sewer Line Repair Sump Pump Services Commercial HVAC

Details

Year established: 2005

Highlights and features

We offer 24/7 emergency plumbing services for urgent needs.
Our technicians are fully certified and licensed for residential and commercial work.
We guarantee satisfaction with free re-service if issues persist.
Family-owned business providing personalized attention since 2005.
We utilize the latest technology for accurate leak detection and repairs.

What people say

Excellent customer service Fast service on calls Courteous and timely Prompt professional service Great price experienced workers

Website

Update Listing

Services

Emergency Plumbing

Our 24/7 emergency plumbing service addresses urgent issues like burst pipes, leaks, and clogged drains. Licensed technicians respond promptly to residential and commercial properties, using advanced tools for rapid diagnosis and repair. We prioritize minimizing property damage while ensuring code-compliant solutions.

Water Heater Services

We install, repair, and maintain traditional and tankless water heaters. Our technicians diagnose issues like insufficient hot water, leaks, or unusual noises, providing cost-effective replacements when needed. Regular maintenance extends system lifespan and improves energy efficiency for homeowners.

Drain Cleaning

Professional drain cleaning prevents backups and restores flow using hydro-jetting and mechanical augers. We address slow drains, recurring clogs, and foul odors caused by grease buildup or foreign objects. Preventative maintenance reduces emergency risks for residential and commercial clients.

Sewer Line Repair

We repair and replace damaged sewer lines using trenchless technology when possible. Our team identifies issues through camera inspections, addressing cracks, root intrusion, or collapsed pipes. Timely repairs prevent health hazards and costly property damage from sewage backups.

Commercial HVAC

We provide heating and cooling solutions for commercial properties, including system installation, maintenance, and emergency repairs. Our technicians optimize HVAC efficiency to reduce energy costs while ensuring compliance with safety standards for businesses in Southern Illinois.

People

William Todd

Owner

Second-generation plumber with 15+ years of experience. Founded A & W Plumbing in 2005 to combine technical expertise with family values. Focuses on customer relationships and operational integrity.

Alicia Todd

Owner

Co-founder managing business operations and client relations. Ensures service quality aligns with company standards. Prioritizes community engagement and ethical business practices.

Questions

What emergency plumbing services are available after hours?

We offer 24/7 emergency service for burst pipes, severe leaks, and critical system failures. Technicians respond within an hour for urgent residential and commercial needs.

Do you service both residential and commercial properties?

Yes, we handle plumbing and HVAC needs for homes, businesses, and industrial sites across Southern Illinois with specialized equipment and expertise.

How can I prevent drain clogs?

Avoid pouring grease down drains, use hair catchers in showers, and schedule annual professional cleanings. Contact us immediately for recurring clogs.

Are your technicians licensed and insured?

All technicians hold valid Illinois plumbing licenses and undergo background checks. We carry full liability insurance for residential and commercial projects.

What payment methods do you accept?

We accept cash, checks, and major credit cards. Payment plans are available for large commercial projects upon approval.

Do you offer maintenance plans?

Yes, our maintenance memberships include annual inspections, priority scheduling, and discounts on repairs to prevent emergencies and extend system lifespans.

Reviews (7)

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Christina Skiles

Jan 03, 2022 Report

Positive:Professionalism
Replaced hot water heater. Brought it up to code. Changed 2 showers 2 bathroom sink faucets. And installed a very nice kitchen faucet. Done all in one day. And left nothing behind. Everything worked out great. Very professional and on time. Ive learned in life that you get what you pay for. I highly recommend

Padma Nivas

Dec 27, 2021 Report

Please don't call this company , they are total rip off, first they have given me an estimate for two job and I requested them to do only one job for now because it was over my budget limit. they have finished the job in 45 min but when they give me the bill I got shocked to see that they charged what ever the estimate they gave me both job, when i ask them, they says it for the parts - (Please the below pick the part they have changed) - total rip off never call them again - did you ever see for the below part get charged $290 and to replace that total they have charged me around $530 =(230 labor

J. A.

Oct 06, 2021 Report

The great team at A&W saved our business from extended downtime when we had to relocate. I called & asked for project management help and the PM showed up in less than 24 hours and had an estimate in my in box next day. Couple days later, they showed up and started work. Theyre professionals. The plumbing work looked like fine art. First class operation from start to finish - I highly recommend A&W.

James Jackson

Oct 05, 2021 Report

I had a sewer back-up & I tried everything I could to unclog the drain but couldn't. So I called 1 place & that was a & w.(I had a good reference through them) I called the next morning & Ryan called & was coming my way. When he got there he looked in the basement & seen the mess & went to get the pipe camera, he started the camera through the pipe to the city drain (on the way seen a huge root) & said there was the clog, got the snake with auger & cleared the drain. (Praise the Lord) after he was done he charged us less then quoted. A & W has gained a new customer his professional words professional

E. L. Crisler

Sep 16, 2021 Report

Justin was great. He found the issue quickly, solved it and then spent the time to show me the pipes with the camera so I could see the pipes where in good shape. Plus the pricing was under what I was expecting to pay. Only 4 stars because no one is perfect but this came close to being a perfect experience.

Dan Hansen

Aug 31, 2021 Report

Positive:Punctuality,Quality,Responsiveness,Value
Same day service. Our guy was Jeff. Had the 4 things I needed fixed quickly. And offered to fix problem he found. Whole process 35 minutes.
Services:Toilet repair,Tap repair,Drain unblocking

Cory Anderson

Aug 15, 2021 Report

Very overpriced for a quick job! If I didnt need it fixed right away, I would have waited and done more research for a more affordable company.
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