Business Details
23 Years
experience
Emergency
services
Trusted Military Moving Services Nationwide
Founded in 2003, Total Military Management has established itself as a leader in military logistics, specializing in Department of Defense household goods relocation services. Our non-asset-based model leverages a network of trusted transportation providers to deliver efficient, customer-focused solutions for military families worldwide. With over 200 employees and a proven track record of managing more DoD moves than any other entity, we prioritize high-quality service and innovative processes that align with customer expectations. Our leadership team brings decades of industry expertise, driving continuous growth through advanced customer management systems and a commitment to operational excellence. Recognized as a Best Place to Work for eleven consecutive years, we foster a vibrant company culture that extends to community philanthropy through Total Military Management Cares, our in-house 501(c3) organization.Our success stems from linking relocation company actions to military family needs, resulting in industry-leading customer satisfaction scores and measurable improvements in service delivery. By maintaining exclusive partnerships with DoD-approved carriers, we ensure compliance with regulatory requirements while reducing overhead costs for our partners. Our proprietary technology platforms enhance communication between military customers and transportation providers, streamlining the relocation process from initial booking to final delivery. Through strategic partnerships and a focus on innovation, we have become the largest coordinator of DoD moves in the industry. Our dedication to both professional excellence and community service defines our approach to business and drives our ongoing success.
Services
Military relocation services
Household goods transportation
Move coordination
Claims management
Carrier partnerships
Customer satisfaction tracking
Logistics software solutions
Overseas shipments
Priority shipments
Van line booking
Details
- Year established: 2003
Highlights and features
- 20+ years of specialized military logistics experience
- Proven customer management processes improve satisfaction scores
- 24/7 dedicated move coordination and support
- Proprietary technology for real-time shipment tracking
- Exclusive focus on DoD-approved transportation partnerships
What people say
Best crew experienced
Excellent service
Smooth move
Timely execution
Professional staff
Services
Military Relocation Services
Total Military Management coordinates Department of Defense household goods relocations through a network of certified transportation providers. Our specialized logistics solutions ensure compliance with military regulations while maintaining high customer satisfaction scores. We manage every aspect of military moves from initial booking to final delivery.
Move Coordination
Our dedicated move coordinators oversee all aspects of relocation projects, maintaining communication between military families and transportation providers. This service includes scheduling, tracking, and resolving issues throughout the moving process to ensure timely and efficient service delivery.
Claims Management
Total Military Management handles claims processing with an average settlement period 35% faster than industry standards. Our team works directly with military families and transportation providers to resolve damage claims efficiently while maintaining transparent communication throughout the process.
Carrier Partnerships
We develop partnerships with DoD-approved transportation service providers to expand service capacity while maintaining quality standards. Our network management ensures reliable service availability and regulatory compliance for all military relocation projects across domestic and international locations.
Logistics Software
Our proprietary technology platform provides real-time shipment tracking and communication tools for military customers and transportation providers. This system streamlines move management through automated updates, document sharing, and customer satisfaction survey integration to improve overall service efficiency.
People
Matt Connell
CEO
Co-founder with logistics industry expertise, recipient of Jacksonville's 40 Under 40 award, and active board member for Ronald McDonald House Charities. Holds BS in Business Management from Valdosta State University.
John Callihan
CFO
Former AMPORTS CFO with experience in transportation logistics and public accounting. Earned dual degrees in Accounting and Spanish from Mercer University, with prior professional baseball experience.
Leah Preston
Senior Vice President, Customer Service & Claims
15+ years logistics experience, previously at Merrill Lynch. Holds BS in Business Management from University of Tampa, specializing in customer support and claims resolution processes.
David Sparks
Vice President, Hauler Operations
Started as intern in 2008, promoted to VP in 2021. University of North Florida graduate with extensive experience in hauler operations management and nonprofit leadership through Total Military Management Cares.
Nick Jones
Vice President, Priority Shipments
U.S. Navy veteran with University of North Florida history degree. Former Director of Customer Engagement, brings military perspective to priority shipment management and customer service initiatives.
Questions
What military relocation services do you offer?
We manage Department of Defense household goods moves worldwide through certified transportation providers, offering complete relocation coordination from booking to delivery.
How do you ensure move quality?
Our proven customer management processes track service quality metrics and maintain direct communication between military families and transportation providers to ensure high satisfaction scores.
What technology platforms do you use?
Our proprietary systems provide real-time shipment tracking, document sharing, and customer communication tools to streamline the relocation process for military families and carriers.
How are claims handled?
Claims resolve 35% faster than industry standards through dedicated specialists who coordinate directly with military customers and transportation providers for efficient resolution.
What carrier partnerships exist?
We partner with DoD-approved transportation service providers to maintain service capacity and quality standards across domestic and international military relocation assignments.
How do you support military families?
Our dedicated move coordinators provide personalized support throughout the relocation process, ensuring timely communication and addressing specific needs of military families.
Reviews (7)
Adam Krause
Jan 26, 2022
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Current update:Still not complete.I am still waiting on the delivery of my safe(it is supposed to come shortly). Like most HHGs some things turn up broken. That was still the case. That being said, TMM reimbursed and settled as claimed for everything thus far. Jason has been great to work with. So long as the safe shows up in good condition, or is replaced if damaged, I will update again. Everybody has heard the horror stories about doing an HHG. Let me tell you, this place lives up to that hype. The moving company that showed up to pack my stuff was simply in a rush trying to get it done as fast
Paige Hause
Jan 14, 2022
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Awful company. The horror stories are true and the customer service is trash. Not only were almost half of my kitchen items, suspiciously high ticket items such as my crockpot and popcorn maker and god knows what else, missing but they also arrived way later than they were supposed to. Luckily Ive always taken my expensive or memorabilia items with me during PCS moves so I didnt have to worry about them. The agent I had also responded slowly with almost no good news or information. When I reported some boxes missing their search turned up negative. How are these boxes just going missing
Jon Sanchez
Jan 13, 2022
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I've had some bad moving experiences but this company by far makes it this move the most inconvenient. They continually lack any information on where my HHG are. Communication is at the bottom of their priority list as we've had to call them on numerous "delivery dates" only to find out it wasn't being delivered. The customer service is extremely poor, and don't try calling as soon as they open at 8 am, they don't answer and it ends the call after 15 minutes. This has been a miserable experience. I once made contact with a driver and scheduled my delivery date, only for him to drop of the face
Heidi Britt
Jan 10, 2022
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Worst experience! We recently pcsed and this is the company that moved our household goods. Unfortunately we had to file a claim because our washing machine was damaged during move. I sent pictures and told them what the damage was my adjuster denied the claim and said that because it is a electrical device there is no evidence showing it was damaged because of move. We only had this washer for less than 5 years and it worked perfectly fine before this move. I'd advise never to use this company. Even with insurance now I have to come out of pocket for their negligence.
Ashley D'Ambrosio
Oct 25, 2021
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I really wish I could give negative stars to this place. Please use this company if you wish to waste all of your time and energy, and do all of the work yourself. They constantly lie to you, dont answer your calls, let things fall through the cracks, and have the worst customer service. I had to check on my belongings pickup, find the driver myself and coordinate it on my own, as they kept saying they spoke with my driver when they never did. They confirmed false information frequently, and only changed their tune when I called them out on it after verifying myself. From start to finish
Chris D.
Sep 27, 2021
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I have been in the military for 20 years with multiple moves around the world and I have never had a more painful claims process for damaged items. This company receives thousands of dollars to move military members and then nickel and dimes the service member to save a buck. They make up rules that conflict with DoD guidance to deny claims and then push the member to refer the matter to the Military Claims Office. Probably because they are then allowed to offer depreciated value. For instance two claims were denied because pictures were not uploaded. However pictures were uploaded even though
Samantha M.
Aug 11, 2021
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Moved from Florida to Washington state recently and I am definitely NOT HAPPY after receiving my HHG! With this being our first major move, I made sure to pack and label everything with the hardware includedTMM movers decided for liability reasons to unpack everything and then proceed to repack it in their boxes. Upon receiving my HHG, I noticed hardware is missing on 3 shelving units and my 65 television is broken! This is exactly what I was trying to avoid when I packed my own belongings!! Now me & my husband feel like were getting the run around because the site we were told
