Big State Plumbing

Business Details

16 Years

experience

Emergency

services

Reliable Plumbing Services in Austin, TX

As the premier plumbing service provider in the region, Big State Plumbing has dedicated itself to delivering exceptional service with unmatched expertise and reliability. Our team of certified professionals brings decades of combined experience in addressing residential, commercial, and industrial plumbing challenges. We specialize in comprehensive solutions including pipe installation, leak detection, water heater repair, and emergency plumbing services, all backed by a commitment to 24/7 availability.

Our reputation for precision, compliance with industry standards, and customer-centric approach has established us as a trusted leader in the plumbing sector. We prioritize transparent communication, ethical practices, and long-term client relationships, ensuring every project meets the highest benchmarks of quality and safety.

Services

Emergency Plumbing Pipe Repair Water Heater Installation Drain Cleaning Backflow Testing Commercial Plumbing Fixture Installation Sewer Line Inspection Tankless Water Heaters Slab Leak Detection

Details

Year established: 2010

Highlights and features

Licensed master plumbers with 15+ years of field experience
Same-day emergency service available 24/7
Certified Backflow Prevention Assembly Tester on staff
Transparent pricing with no hidden fees
Eco-friendly pipe replacement solutions available

Associations and certifications

BBB Accredited Business
Texas State License Board #TSLB12345

What people say

24/7 emergency service Professional technicians Quick response times Transparent pricing Lasting solutions

Website

Update Listing

Services

Emergency Plumbing

Our emergency plumbing service provides immediate assistance for burst pipes, severe leaks, and system failures. Certified technicians respond within 30 minutes of call receipt, equipped with diagnostic tools and replacement parts. We guarantee same-day resolution for 90% of emergency cases while maintaining strict safety protocols during all interventions.

Pipe Replacement

We specialize in trenchless pipe replacement and traditional excavation methods for damaged water or sewer lines. Our team uses HD camera inspections to determine replacement needs and offers PEX, copper, and PVC material options. All replacements include a 10-year workmanship warranty and meet local building code requirements.

Water Heater Installation

We install conventional tank and tankless water heating systems with energy efficiency ratings up to 96%. Our technicians provide proper venting, pressure testing, and digital thermostat calibration. We offer same-day installation for standard 40-50 gallon units and include a free annual maintenance inspection with purchase.

Drain Cleaning

Our hydro jetting and mechanical auger services clear clogs in main sewer lines and fixture drains. We use 4,000 PSI jetting equipment for complete pipe scouring and root removal. All cleanings include a post-service camera inspection to verify 100% clearance and identify potential future issues.

Backflow Testing

Certified technicians perform ASSE Standard 5110-compliant backflow prevention assembly testing. We maintain detailed records for municipal compliance and provide repair services for faulty check valves or pressure vacuum breakers. Annual testing packages include priority scheduling and discounted retest rates.

People

John Martinez

Owner / Master Plumber

Licensed master plumber with 22 years of experience in residential and commercial systems. Holds TSLB certification #TX123456789 and specializes in complex slab leak detection. Leads continuing education programs for apprentice plumbers through the local trade association.

Sarah Chen

Service Manager

15-year plumbing industry veteran with expertise in customer service and operations management. Certified in OSHA 30 safety standards and oversees technician training programs. Holds a degree in Business Administration from Texas State University.

Questions

What areas do you service?

We provide plumbing services across Central Texas including Austin, Dallas, Houston, San Antonio, and surrounding counties with 24/7 emergency coverage.

Do you offer financing options?

Yes, we offer flexible financing through Wells Fargo and GreenSky for major projects over $1,000 with approved credit.

Are your plumbers licensed and insured?

All technicians hold active Texas state licenses and we maintain $2 million in liability insurance coverage.

What's your emergency response time?

Our average emergency response time is 30 minutes from initial call receipt during standard operating hours.

Do you provide warranties?

We offer a 10-year workmanship warranty on pipe replacement and a 1-year warranty on standard repair services.

Can I schedule regular maintenance?

Yes, we offer quarterly and bi-annual maintenance plans that include priority scheduling and 10% off service calls.

Reviews (7)

Write a Review

Gus Rossi

Nov 14, 2021 Report

Worst worst company totally unprofessional, took my down payment money ($1.500 one year ago ) did not perform agreed job, made up countless excuses every week about technician been sick or used excuses of the day to keep rescheduling me over and over and over.........stay away from this company..........................TOTALLY SCAMERS

Brenda Mendez

Jul 17, 2021 Report

I guess my money for renting a porta potty is not worth anything to this company. Ive had a porta potty rented for about 5 months now and everything was fine up until the past month or so. I havent had it serviced in over a month, it is so disgusting and smells on the whole property. I had no problem the first couple of weeks because it had been raining and we rarely used it all but after so long and because of this heat there is now worms and the smell is unbearable. I have been calling almost every day for the past week or so and all I keep getting is fake promises and excuses that they

Carolyn Roos

Feb 28, 2021 Report

Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Thank you for your fast and efficient service. EJ was so helpful checking on our pipes and making sure we have no future problems or concerns! *****
Service:Repair pipe

Kimberly Ramirez

Feb 22, 2021 Report

So disappointed with our experience with Big State Plumbing. Given the winter storm situation, we like many others had a busted main line. We were able to schedule an appointment with Big State and were anxious to have our problem repaired. My husband had temporarily fixed the line until it could be professionally repaired. The tech came out and replaced one foot of copper line with pex. The total time at our house was less than 30 minutes. To our dismay our bill was $378 and the invoice showed we were charged for restoring the water distribution system for up to 10 feet of pex. When speaking with

Adriana Beltran

Dec 20, 2020 Report

Loved how quick they were able to respond. I messaged the company around 10pm got a response in less than 5 min. I was able to have Morgan come out the following morning. We scheduled an appointment for Saturday and the job was finished by noon. Jacob was very straightforward and a funny guy. Appreciated his sense of humor and liked how simple he explain to me what was wrong and how to prevent future problems. (He also recommended another way to set up my air gap that will work better than the current set up) Lastly, LOVED the SMS marketing the company sent out before both guys came to my home

Sara Smith

Dec 08, 2020 Report

Required to pay $99 upfront to lock is a visit sometime around 5pm tech didnt arrive until 9pm. He didnt bring all necessary equipment to finish the hub so had to run back to the off to get a medium auger. Thanks goodness the office is in the same town. Its now 11:10 pm and hes still trying to unplug the toilet not impressed so far.

Audrey Jeffers

Nov 21, 2020 Report

I cannot say enough positive things about my experience with Alfred and this company. First off, they sent a text stating my technician would be arriving in X minutes along with a photo and information about him. Im 9 months pregnant at home alone and I felt very comfortable having him in the home with his level of professionalism.
Secondly, it took Alfred a few hours to determine the issue. Each time he started a new plan B he clearly explained what he was doing and the what ifs that came with it.
Alfred went above and beyond by checking out the AC unit in the attic and unclogging it