Business Details
26 Years
experience
Emergency
services
Trusted HVAC Solutions for Home Comfort
At Pilot Air, we recognize the importance of a comfortable home environment and strive to be the reliable solution for all your HVAC needs. Founded in 2000 by Kevin Midkiff, a 40-year industry veteran, our company operates on principles of integrity, quality, and dependability. Our team of expertly trained professionals specializes in HVAC installation, repair, and maintenance, utilizing advanced building science techniques to design systems tailored to individual homes. We maintain partnerships with leading manufacturers as a Top Tier Dealer, ensuring access to premium products and support.Our commitment to customer satisfaction extends through 24/7 live office support, comprehensive service agreements, and a focus on energy-efficient solutions that reduce long-term costs. With two locations serving North Carolina and Virginia, we combine decades of technical expertise with personalized service to address both residential and commercial comfort needs.
Services
HVAC Installation
Emergency Repairs
Preventive Maintenance
Indoor Air Quality
Gas Log Sales
Details
- Year established: 2000
Highlights and features
- We offer 40+ years of HVAC industry expertise through our founder's extensive experience
- Our team includes Building Science Specialists trained in optimal system design
- We implement factory-supported solutions from leading HVAC manufacturers
- We provide continuous technician education for modern system compatibility
- We guarantee system longevity through proper installation techniques
Associations and certifications
- Wrightsoft
Services
HVAC Installation
Our expert team performs precision HVAC installations using building science principles to ensure optimal system performance. We specialize in matching equipment to individual home requirements for maximum efficiency. Factory-trained technicians guarantee proper setup of all major brand systems.
Emergency Repairs
We address urgent HVAC failures with rapid response times and expert diagnostics. Our certified technicians resolve critical heating and cooling issues during regular business hours. Emergency service prioritizes system restoration to restore comfort quickly.
Preventive Maintenance
Regular maintenance programs extend equipment lifespan while maintaining energy efficiency. Our comprehensive checkups identify potential issues before they become major problems. Scheduled service improves reliability and reduces long-term operating costs.
Indoor Air Quality
We offer advanced air quality solutions that reduce allergens and pathogens in residential and commercial spaces. Our systems include HEPA filtration and UV purification technologies for healthier indoor environments. Solutions target 99%+ reduction of airborne contaminants.
Gas Log Sales
We sell and install premium gas log sets from leading manufacturers. Our showroom displays working models to help customers choose ideal heating aesthetics. Certified technicians ensure safe, code-compliant installations for home comfort and safety.
People
Kevin Midkiff
Founder
With over 40 years in HVAC, Kevin established Pilot Air in 2000. As a Wrightsoft-certified trainer, he developed 7 industry manuals and trained numerous NC contractors. His expertise in system design ensures technical excellence across all projects.
Questions
What HVAC services does Pilot Air offer?
We provide complete HVAC solutions including system installation, emergency repairs, preventive maintenance, indoor air quality improvements, and gas log sales/installation.
Do you service both residential and commercial properties?
Yes, our HVAC expertise serves both home comfort systems and commercial climate control requirements.
Are emergency HVAC services available?
We offer emergency repair services to address urgent heating and cooling system failures.
What maintenance programs do you offer?
We provide annual maintenance agreements ensuring regular system checkups to maintain efficiency and prevent breakdowns.
Do you service all HVAC brands?
Our technicians work with all major brands including Lennox, Trane, Carrier, and Mitsubishi systems.
What areas do you serve?
We serve Forsyth, Guilford, Surry, and Stokes counties in North Carolina plus parts of Virginia.
Reviews (5)
Kim Palmer
Sep 18, 2020
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It was so nice to see a familiar face (Lee Ratcliff) this morning when Pilot Air came to do some work on the ole house!! Lee is one of the original guys that installed our Trane System in 2006. He did an awesome job in 2006 and today!!! Thanks Lee for keeping our stuff up to date and running:) Good people...Good work =Happy Customer!!! Kim Palmer
David Coe
Aug 16, 2020
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I have bought several heat pumps from Pilot Air and have never been let down .My latest purchase was Mini Split unit .Initially had some issues with it .They sent their technician out several times till problem was solved which was new thermostat . Would recommend these guys to anyone !
Anne D.
Jun 22, 2020
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Worst experience of my life hiring them! They have no clue what they are doing, owner Kevin would NOT come out and see for himself the problem we were having, they are liars, just an all around terrible, awful company!! Kevin always has excuses...read the Google reviews!! Tricked us into changing out duct work when it did not need it, hence more money for them. Do not use them! They will pay for what they did to us in the final judgment and honestly, I don't know how they sleep at night. I spit the words Pilot Air out of my mouth! And good riddance to them. Negative 100 stars!
Jason H.
Dec 18, 2018
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I've been a customer of Pilot Air for 8+ years and a service agreement customer for many of those. I have a relatively old oil furnace and AC heat pump. They've been at my house very late at night and on weekend several times getting my furnace or AC up an running. As a service agreement member, they come out 2x a year and crawl in my nasty crawlspace to service my equipment (check it over, clean and change filters). I've never felt like they were fixing anything that didn't need to be fixed and feel comfortable in their service. The technicians are always polite, courteous
Nancy H.
Sep 01, 2011
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The owner of this company is vindictive,rude and does not promptly return calls. I installed a trane unit from his 9 years ago and basically it ran for fine. A FEW months ago I had as issue and Pilot air charged me a service call to look my unit over. The price to fix was 500 dollars, they never even looked at the unit in the attic. I called when house continued to not cool properly, and only when my daughter called did the owner answer. When she said she would call BBB he finally called. He has since called my daughters place of employment to try and punish her when this was a private matter.
