Business Details
20 Years
experience
Emergency
services
Your Trusted Partner for Home HVAC & Plumbing Solutions
At Reliability Home, we prioritize your home's comfort and safety through expert plumbing, heating, and cooling solutions. Our team of licensed, certified technicians brings decades of combined experience to every service call, ensuring personalized, reliable repairs and installations. With over 2,300 five-star reviews, we've built our reputation on punctuality, affordability, and craftsmanship, serving Dundalk residents since 2006.We emphasize community involvement, eco-friendly practices, and 24-hour emergency services to meet urgent needs. Our commitment to transparency, no hidden fees, and customer education sets us apart, making us the trusted choice for HVAC and plumbing services in Maryland.
Services
Plumbing Repair
AC Installation
Furnace Services
Water Heater Repair
Heat Pump Services
Drain Cleaning
Sump Pump Services
Boiler Repair
HVAC Maintenance
Gas Line Repair
Details
- Year established: 2006
Highlights and features
- We offer 24-hour emergency service for urgent plumbing and HVAC needs.
- Our team consists of certified experts with over 20 years of combined experience.
- We guarantee transparent pricing with no hidden fees or upselling.
- We provide personalized solutions tailored to each home's unique systems.
- Our technicians arrive in uniform with fully stocked vehicles for immediate repairs.
Associations and certifications
- MD HVAC MASTER 12066
- MHIC (Maryland Home Improvement Commission) 102008
- Baltimore City Master Gas Fitter M12202
- Harford County HVAC Master 00000764-M
What people say
Professionalism
Punctuality
Quality work
Knowledgeable technicians
Responsive service
Services
Plumbing Repair
Our licensed plumbers handle burst pipes, clogged drains, gas leaks, and sewer line issues with precision. We use advanced diagnostics to identify problems quickly and provide lasting repairs while minimizing property disruption. Emergency plumbing services are available 24/7 for urgent situations.
AC Installation
We specialize in energy-efficient air conditioning installations, including ductless mini-split systems. Our technicians assess your home's cooling needs to recommend optimal system sizing and configurations. All installations follow manufacturer guidelines to ensure maximum efficiency and longevity.
Furnace Services
From routine maintenance to emergency repairs and full replacements, we service all furnace types including gas, electric, and high-efficiency models. Our technicians diagnose ignition issues, thermostat malfunctions, and airflow problems to restore heating performance safely.
Water Heater Repair
We repair and maintain both tank and tankless water heaters, addressing leaks, heating element failures, and sediment buildup. Our team provides same-day diagnostics and replacement parts to minimize hot water disruptions while ensuring safe operation.
Heat Pump Services
Our NATE-certified technicians service heat pumps for both heating and cooling functions. We address refrigerant leaks, defrost cycle issues, and thermostat integration problems. Regular maintenance plans help optimize system efficiency and extend equipment lifespan.
Questions
Do I need annual HVAC maintenance?
Yes, we recommend annual HVAC maintenance to prevent breakdowns, improve efficiency, and extend system lifespan. Regular checkups catch minor issues before they become major problems.
What's the difference between a furnace and heat pump?
Furnaces generate heat by burning fuel, while heat pumps transfer heat from outdoor air. Heat pumps provide both heating and cooling functions in one unit.
How do I handle a plumbing emergency?
For burst pipes or severe leaks, immediately shut off the main water supply and electrical systems. Contact our 24-hour emergency service for immediate assistance.
Are financing options available?
Yes, we offer financing plans for major HVAC replacements and plumbing system upgrades. Approval can often be completed during your service visit.
What HVAC brands do you service?
We service all major HVAC brands including Carrier, Trane, Lennox, Rheem, and American Standard. Our technicians are factory-trained on multiple system types.
Videos
Reviews (5)
Glenn Leonard
Dec 28, 2021
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Within an hour of having my request answered, Will was here to look at my busted potty. He gave me several options for repair and then completed the repair quickly. Pretty sure he left my bathroom cleaner than he found it ! Very professional and was very impressed with his quick response on Christmas Eve! Definitely recommend! Thanks again Will!
Melinda Lehr
Nov 30, 2021
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Positive:Professionalism,Quality,Responsiveness
They did have to reschedule my original appointment due to an emergency. They showed up in a timely manner for the rescheduled appointment. The plumber was friendly, courteous, and knowledgeable. He fixed the problem and left the area cleaner than when he started. Overall a satisfactory experience. I would use them again.
Service:Toilet repair
They did have to reschedule my original appointment due to an emergency. They showed up in a timely manner for the rescheduled appointment. The plumber was friendly, courteous, and knowledgeable. He fixed the problem and left the area cleaner than when he started. Overall a satisfactory experience. I would use them again.
Service:Toilet repair
Robyn B.
Nov 23, 2021
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Horrible, horrible, horrible!!! If I could give them 0 stars, I definitely would! Reliability Home replaced and installed a new garbage disposal for my home a year ago for a whopping $800+. The garbage disposal started leaking a few days ago and because of the price gouging from Reliability Home, we brought in a different plumber. He informed us the garbage disposal Reliability Home installed was done incorrectly and they were missing screws needed to even hold the disposal up. The screws were just left to the side. I will NEVER book this company again and I suggest everyone else find a different
Lewis Decker
Oct 26, 2021
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Positive:Professionalism,Quality,Responsiveness
The company was responsive. Will did a great job! He repaired the corroded drain, replaced the faucet and shut off valves under the sink. He was knowledgeable, efficient and left my home clean. Very nice guy! Definitely recommend.
Services:Cleaning,Leak investigation and repair,Sewer repair
The company was responsive. Will did a great job! He repaired the corroded drain, replaced the faucet and shut off valves under the sink. He was knowledgeable, efficient and left my home clean. Very nice guy! Definitely recommend.
Services:Cleaning,Leak investigation and repair,Sewer repair
Nicole Outlaw
Oct 19, 2021
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Unfortunately it seems as though this company is a hit-or-miss when it comes to repairing your HVAC equipment. Around the end of April 2021, my air conditioning was not cooling as it would normally and I called… Reliability Home because they fix my heat one time before and it went well. I even purchased their tune up warranty. Knowing I have a tune up pending I asked them to do the tune up and also see what was going on with my air as it wasn't getting cool. The time comes and the one tech did the "tune up" and also gave me the news that I had very little refrigerant and most likely there
