Business Details
18 Years
experience
Emergency
services
Your Trusted Charlotte HVAC Partner
Real Cool Heating and Air Conditioning Heating and Air Conditioning has been serving Charlotte, NC and surrounding areas since 2008 with a commitment to excellence in HVAC services. Founded as a family-owned business, we specialize in residential and light commercial HVAC system installations, repairs, and maintenance. Our team of N.A.T.E. certified technicians provides 24/7 emergency service, ensuring immediate assistance for urgent heating and cooling needs. We maintain an A+ rating with the Better Business Bureau and have earned the Angies List Super Service Award for six consecutive years. Our focus on up-front pricing, same-day service, and comprehensive VIP maintenance agreements has established us as a trusted local leader.We offer financing options through GE Capital and maintain strict adherence to manufacturer installation requirements and North Carolina state codes. Our technicians undergo continuous training through ACCA (Air Conditioning Contractors of America) to ensure technical excellence. We stand behind all repairs with a 1-year warranty on parts and labor, and our service vans are fully stocked to complete most repairs during the initial visit. Our commitment to customer satisfaction is evident in our 15% discount for seniors and emergency service personnel, as well as our comprehensive indoor air quality solutions.
Services
HVAC Installation
AC Repair
Gas Furnace Repair
Heat Pump Repair
Indoor Air Quality
Details
- Year established: 2008
Highlights and features
- Family-owned Charlotte HVAC company since 2008
- Winner of Angies List Super Service Award 6 times
- Better Business Bureau A+ rated accredited business
- N.A.T.E. certified service technicians and installers
- 24/7 emergency service with no overtime rates
Associations and certifications
- Better Business Bureau
- Angies List Super Service Award
- North American Technician Excellence (N.A.T.E.)
- ACCA - Air Conditioning Contractors of America
What people say
Professional and courteous
24/7 emergency availability
Upfront pricing
Thorough explanations
Timely service
Services
HVAC Installation
Our N.A.T.E. certified installation teams deliver precise HVAC system replacements and new installations. We follow manufacturer specifications and North Carolina state codes while offering AHRI-certified equipment match-ups for maximum efficiency. Our process includes comprehensive system evaluation, tax credit analysis, and upfront pricing with financing options through GE Capital. We guarantee professional installation with floor protection and complete cleanup.
AC Repair
We provide same-day AC repair services with factory-trained technicians available 24/7. Our fully stocked service vans enable immediate repairs for most cooling system issues. All repairs include a 1-year warranty on parts and labor, with transparent pricing and no overtime charges. We service all brands and models of residential and commercial air conditioning systems.
Gas Furnace Repair
Our certified technicians offer emergency gas furnace repair services with upfront pricing. We maintain complete diagnostic equipment to identify heating system issues quickly. All repairs include a 1-year warranty and use factory-approved replacement parts. We service all major furnace brands and provide detailed maintenance reports during each visit.
Heat Pump Repair
We specialize in heat pump diagnostics and repair with 24/7 emergency availability. Our technicians perform comprehensive system evaluations including refrigerant levels, electrical components, and defrost cycles. We offer same-day repairs with a 1-year warranty and provide maintenance tips to optimize system performance and longevity.
Indoor Air Quality
Our IAQ specialists install and maintain air purification systems, HEPA filters, and humidity control solutions. We address duct leakage issues that impact air quality and comfort. Our solutions include UV air sanitizers, electronic air filters, and energy recovery ventilators to create healthier indoor environments for residential and commercial spaces.
People
Mike Atkinson
Owner
With over 15 years in HVAC, Mike leads our team with a commitment to technical excellence and customer satisfaction. He personally oversees all installations and complex repairs, ensuring adherence to industry standards. Mike maintains active ACCA membership to stay current with technological advancements.
Shannon
Service Technician
N.A.T.E. certified with 10 years of experience, Shannon specializes in system diagnostics and customer education. He consistently receives top ratings for clear communication and thorough service explanations. Known for punctuality and technical expertise across all HVAC systems.
Ronnie
Senior Technician
Certified in advanced furnace diagnostics, Ronnie has 12 years of field experience. His technical knowledge saved customers thousands through accurate system assessments. Recognized for honesty and ability to explain complex HVAC issues in simple terms.
Questions
What HVAC services do you offer in Charlotte?
We provide full-service HVAC solutions including AC repair, furnace installation, heat pump maintenance, indoor air quality improvements, and 24/7 emergency service for residential and light commercial clients.
Are your technicians certified?
All our service technicians are N.A.T.E. certified with factory training from major HVAC manufacturers. Our installation teams maintain current ACCA certifications.
Do you offer emergency HVAC service?
Yes, we provide 24/7 emergency service with no overtime charges. Our technicians respond promptly to urgent heating and cooling needs.
What financing options are available?
We offer financing through GE Capital with flexible payment plans for HVAC system replacements and major repairs. Special financing promotions available seasonally.
Do you service all HVAC brands?
Yes, we service and repair all major HVAC brands including Lennox, Carrier, Trane, and Goodman. Our technicians maintain current technical certifications for all major manufacturers.
What areas do you serve?
We serve Charlotte, NC and surrounding areas including Concord, Huntersville, Cornelius, Pineville, and Waxhaw. Our service area covers all of Mecklenburg County and adjacent communities.
Reviews (4)
Lisa
May 31, 2020
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This is the HVAC company you want to work with for sure !! Mike ,the owner, is extremely knowledgeable and will take the necessary time to explain and educate . Without question you can tell this man runs an HONEST business .There are so many companies who dont know what to do and so they simply recommend a new unit. Mike is willing to problem solve and work within your budget. Thank you Mike and Justin for helping me out . I am grateful. You run business just like my dad and that is a huge compliment !!! Fair and helpful.
Seth Wyatt
Dec 08, 2018
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Mike really helped me out. He was able to get me fixed up right away when our heat went out. On top of that he looked over our unit and provided options for recommended repairs and even a replacement. All without being pushy and educating me on how the system operates. Thank you Mike and Real Cool Air!
Peter Kolozvary
Oct 25, 2018
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Had an issue with the furnace. Mike was out same day, had the part ordered, and installed the next day. Mike was professional, courteous, and communicated with me at all times. Highly recommended.
Sandy Mullineaux
Aug 17, 2018
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Mike came to my house late in the day. He was very professional,courteous and informative. Despite the late hour, he took the time to explain everything he was doing and answered all my questions. I felt the cost for his services was quite reasonable I will definitely be calling him agin when I need HVAC work again.
