Mahalo Heating and Air Conditioning

Business Details

18 Years

experience

Emergency

services

Trusted HVAC Services in Roseburg, OR

Mahalo Heating and Air Conditioning has been a trusted provider of HVAC solutions in Roseburg, OR, since 2008. Founded by Erin and Tom Gogal Jr., our team combines over 50 years of industry experience with a commitment to customer care and community involvement. We specialize in heating, cooling, and indoor air quality services for residential and commercial clients across Douglas County and surrounding areas. Our NATE-certified professionals prioritize upfront pricing, efficient operations, and high-quality installations to deliver lasting value. We uphold a philosophy of exceeding industry standards through expert system design, ongoing training, and personalized service.

Our maintenance plans offer annual tune-ups and discounts, ensuring systems operate reliably year-round. Community engagement remains central to our mission, supporting local schools and families. With a focus on integrity and transparency, we aim to build lasting relationships by addressing each client's unique comfort needs. Our dedication to excellence has earned us a 4.6 rating from 538 reviews, reflecting our commitment to timely, professional service. From emergency repairs to energy-efficient upgrades, we strive to be your family's trusted HVAC partner.

Services

Air Conditioning Heating Indoor Air Quality Commercial HVAC Duct Services Thermostats Water Heaters Maintenance Plans

Details

Year established: 2008

Highlights and features

We offer NATE-certified professionals with over 50 years of combined HVAC experience.
Our upfront pricing ensures transparency with no hidden fees.
We provide 24/7 personalized customer support for emergency needs.
Our maintenance plans include two annual tune-ups to optimize system efficiency.
We prioritize community involvement through local school and family support.

Associations and certifications

NATE (North American Technician Excellence)

What people say

Very professional Excellent service Knowledgeable technicians Reasonably priced Prompt emergency response

Website

Update Listing

Services

Air Conditioning

We install and service top-brand air conditioning units, ensuring efficient cooling for homes and businesses. Our technicians handle repairs, maintenance, and ductless mini-split systems. With upfront pricing and NATE-certified expertise, we deliver reliable summer comfort solutions tailored to Douglas County's climate.

Heating

Our heating services include furnace, heat pump, and central heating installations, repairs, and maintenance. Using high-efficiency equipment, we optimize warmth and energy savings. NATE-certified technicians ensure precise installations and prompt emergency service for Roseburg's colder months.

Indoor Air Quality

We enhance indoor air quality with UV purifiers, filtration systems, and air sealing solutions. Addressing allergens and pollutants, our experts install Trane Clean Effects systems and ERVs. This service reduces health risks and improves comfort for homes and businesses in Oregon.

Commercial HVAC

We provide light commercial HVAC solutions for systems under 25 lbs, including installations, repairs, and maintenance. Our team ensures business continuity with energy-efficient systems and 24/7 emergency support, serving Douglas County's diverse commercial needs with precision.

Maintenance Plans

Our Mahalo Comfort Club offers biannual tune-ups, priority service, and discounts on repairs. Designed to extend system lifespan and efficiency, these plans include filter replacements and inspections, ensuring year-round reliability for residential and commercial clients.

People

Tom Gogal Jr.

Co-Founder

With HVAC experience since 1987, Tom Gogal Jr. brings expertise in system design and fabrication. As former Shop Foreman at Eugene's largest HVAC company, he established Mahalo in 2008, focusing on quality installations and ethical service standards.

Erin Gogal

Co-Founder

Erin Gogal co-founded Mahalo with 30+ years in HVAC business management. Her background in accounting and customer service drives operational efficiency and client satisfaction, ensuring transparent communication and community-focused business practices since the company's inception.

Questions

Do you offer emergency HVAC services?

Yes, we provide 24/7 emergency HVAC services for urgent heating and cooling issues.

What areas do you service?

We serve all of Douglas County, including Roseburg, Sutherlin, and Winston, plus parts of Coos, Lane, and Curry Counties.

Are financing options available?

Yes, we offer financing plans to help customers manage HVAC installation and repair costs.

What HVAC maintenance plans do you offer?

Our Mahalo Comfort Club includes two annual tune-ups, discounts, and priority emergency service for residential and commercial systems.

Do you install energy-efficient systems?

Yes, we specialize in high-efficiency HVAC systems that qualify for manufacturer rebates and tax credits through 2025.

Are your technicians certified?

All our technicians are NATE-certified, ensuring expert installation and repair of all HVAC systems.

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Reviews (7)

Write a Review

David Strickland

Dec 28, 2021 Report

The crew that installed my new heat pump system was great They all did a great job. My home is all the better for the new system. It is wonderful. Thanks Mahalo!

James Ragsdale

Dec 26, 2021 Report

We tried 2 brand name heating service companies in Roseburg in the past and ended up frustrated by their knowledge of the product (repair) and results. FINALLY found Mahalo...WOW! These people are amazing. Timliness, professionalism and a quality product at a cost I thought was more than reasonable. A followup visit was made the day after heat pump installation to be sure it was done right. These people are passionate about delivery of service from the office to the followup. You won't be sorry!!

Bill B.

Sep 18, 2021 Report

Called and had an appt set up to replace our old heat pump and coil in the furnace. Apparently they dont know what they are doing as the installer had forgotten to put the drain on coming from the coil, so that ended up being a disaster. To top it off I could hear consistent foul language as this was all being done. Not professional and would not recommend again. Maybe this was just a one off, but come on!

Alicia Goodson

Aug 15, 2021 Report

Mahalo has serviced our AC at our business for several years, so when I was ready for a new system at my home, I called them. I got a call right back, had an appointment set, and they showed up, very professional, and even got the quote back the same day. During these crazy covid times, I have had so many contractors not show, or call back, so I was even more impressed that they had the professionalism to follow up. As a business owner, I understand customer service, and I will say, I HIGHLY recommend Mahalo.

Dylan Hutchison

Aug 01, 2021 Report

Mahalo did a poor job installing our ductless AC unit. A piece of siding cracked and fell off my house which I screwed back into place to keep out the rain but a small gap remained and now a nest of birds have taken home. They refuse to assist or cover any damages as we are a mere month passed the one year warranty despite them causing the property damage and it not being wear and tear. They even propped the broken siding with a screw which has me question if they actively hid this from us. Idk how you can unknowingly crack a piece of siding.
UPDATE: I hired a great handyman who fixed this up

Darrell Debs

Jul 19, 2021 Report

Very efficient crew installed a new furnace and a/c in record time. I am thankful for such a great system during these hot months.

Gregory Moniz

Jun 19, 2021 Report

During this heat wave our AC went out on us and couldn't get anyone out for over 10 days, I called Mahalo and they were unable to help us but did recommend another company that was able to come out by Monday. Thank you Mahalo for putting our needs above your company's profits. We will definitely do business with you when replacing our 17 year old heat pump.