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Benjamin Franklin Plumbing of the Triad Benjamin Franklin Plumbing of the Triad
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At Benjamin Franklin Plumbing of the Triad, we provide a wide range of residential plumbing services from our centrally located Kernersville operation. As a locally owned company with veteran ownership, we serve households in Greensboro, Winston-Salem, High Point, and surrounding North Carolina communities. Our work includes repairing plumbing fixtures, restoring drainage, troubleshooting water heaters, servicing sewer systems, and addressing damaged water supply lines. We handle problems involving toilets, sinks, faucets, garbage disposals, showers, and bathtubs, along with more extensive piping replacements. Homeowners can contact us at any time for emergency assistance with active water leaks, burst pipes, overflowing fixtures, and sewage backups. Same-day visits typically occur within one to three hours when location and technician availability allow.

Our process begins with diagnosing the concern and presenting the available solutions in understandable terms. Some water heater failures involve replaceable components rather than the entire appliance. Likewise, a damaged underground service line may be suitable for a targeted repair instead of complete replacement. For chronic drainage problems, we use specialized equipment such as sewer cameras, mechanical drain machines, and hydro jetting systems. We also discuss repiping when multiple leaks or aging materials suggest widespread deterioration. Our customer protections include a 100% Satisfaction Guarantee, applicable warranties, and an On-Time Guarantee providing $5 per minute for qualifying delays, up to $300. Financing is offered to eligible customers.
Served areas
  • Kernersville, NC, East Winston-Salem, NC, Winston-Salem, NC, Hampstead, NC, Horneytown, NC, Guthrie, NC, Wallburg, NC
Details
  • Employees: 10
  • Licensed
  • Insured
Highlights and features
  • Veteran-owned and locally operated plumbing company serving Triad homeowners.
  • Emergency plumbing assistance available around the clock, seven days.
  • Same-day plumbing appointments with typical one-to-three-hour response times throughout Triad.
  • Our On-Time Guarantee pays up to $300 for delays.
  • Our 100% Satisfaction Guarantee protects every customer's service experience.
  • Comprehensive residential plumbing repairs, drain cleaning, and water heater services.
Payment methods
  • Cash, Checks, Debit cards, Credit cards, Financing available
What people say
fantastic job very professional he answered all my questions incredibly helpful and patient excellent job explained everything
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Services
Drain Services
Our drain specialists help homeowners address everything from slow drainage to wastewater backups. We provide professional drain unclogging, cleaning, clearing, and repair services, along with inspections and replacement options. Depending on the problem, our plumbers may use snaking or hydro jetting where offered. We explain recommended repairs and obtain your permission before proceeding with the work.
Emergency Plumbing Services
Our emergency plumbing team is available day and night to assist with problems that cannot wait for normal operating hours. We serve houses, apartments, restaurants, schools, and other properties experiencing urgent plumbing difficulties. Licensed and insured plumbers evaluate each concern and outline suitable remedies. We provide prompt responses, transparent estimates, and solutions focused on safety and durability.
Sewer Services
Our residential sewer services combine decades of plumbing experience with modern inspection and repair methods. We investigate drainage issues using camera technology and address damage caused by cracks, corrosion, or tree roots. When conventional repair is unsuitable, we offer trenchless alternatives or complete replacement. Our emergency plumbers remain available day and night for urgent problems.
Shower Plumbing
Our shower plumbing services cover everything from minor faucet repairs to complete shower installations. We inspect existing plumbing, resolve drainage issues, replace damaged components, and accommodate bathroom upgrades. Whether you need a stand-up shower, bathtub combination, or walk-in tub connection, our licensed plumbers provide professional assistance. We focus on dependable operation, efficient water usage, and proper installation.
Toilet Plumbing
We help homeowners resolve inconvenient toilet problems through professional diagnosis and dependable plumbing repairs. From stubborn clogs and continuous leaks to defective flushing components, our plumbers address a broad range of concerns. We also offer toilet installation and replacement, including assistance selecting efficient fixtures. Emergency services remain available 24/7, with no additional overtime fees.
Reviews (30)
Alvin Mitchell
Aug 28, 2026 Report
Sebastian is the greatest! He is very honest, hospitable, and very professional. I'm not sure if I will purchase a new heater because it might be fixed. However, if I do, it will be because of the customer service I received from Sebastian. Alvin Mitchell
Gonzalo Agudelo
Jul 31, 2026 Report
I have excellent response from this plumber company to attend my emergency with the main line water leak I will recommend them for been there when you need them
Heather Jefferson
Jul 25, 2026 Report
Jackson Diffin was great to work with! He is extremely knowledgeable, honest and skilled. The hot water heater installation went well and we have peace of mind for years to come. Benjamin Franklin Plumbing's pricing is reasonable and not inflated like many other plumbing company's in the Triad. Many thanks!!!
Evelyn M. Davis
Jul 17, 2026 Report
Jeff and Tripp were amazing!! My water heater died after almost 19yrs, it was leaking all over the garage floor. They came out the same day I called them and told them the water heater died. I upgraded to a tankless water heater. They were super knowledgeable and got me hot water the same day! I would definitely recommend!
Angelica Dupree
Jun 08, 2026 Report
Scheduled my appointment online late the night before, always called to confirm my appointment in the morning. SEBASTIAN came, assessed my problem, went over options and prices and had my problem fixed in no time. He was awesome, knowledgeable, on time, and was very friendly. Any future problems I may have I will always call Benjamin Franklin Plumbing.
Greg Gibbons
May 28, 2026 Report
Mr. Gains was courteous and seemed very knowledgeable. He explained the issue and then addressed it.
Maggie Terray
May 21, 2026 Report
Great service! Very pleasant and knowledgeable. Explained everything completely and did the work efficiently. I would definitely contact him again for any plumbing needs!
Delana Lucas
Apr 13, 2026 Report
Sebastian Grundseth came and did a service call to give us an estimate on some possible work for the sump pump. He was very thorough and gave an honest professional opinion. His customer service skills were exceptional! I feel like we built a very trustworthy rapport. I would happily hire him to do any necessary work and feel like the work would be carried out with the upmost ethical standards!!! More people could learn from this young man’s positive attitude and awesome ability to build strong business relationships!!!
Christine Conley
Mar 20, 2026 Report
I love Benjamin Franklin plumbing, they are great. And reasonably priced. Sebastian came out today and was amazing, very kind and well educated with his work. He will definitely be my go to guy, from here on out . Thank you Sabastian great job.
Sam Emerson
Mar 18, 2026 Report
Sebastian with Ben Franklin Plumbing is a great technician. Started out with a clogged toilet courtesy of our toddlers which led to a bad toilet and a discovered leak and a bad water heater. Customer service from the on the way text to the clear communication was top notch!

Will be using them again especially with their service plan for peace of mind.
Kim Boone
Mar 01, 2026 Report
Sebastian was Awesome to work with. He took the time to explain everything in detail, and went above and beyond to be sure everything was completed correctly. He was punctual, friendly, and extremely helpful. I had my entire plumbing and water supply replaced. I wholeheartedly recommend him and the company. Everyone who came out was extremely friendly and helpful.
Brian Morgan
Feb 21, 2026 Report
Sebastian Grundseth was the most professional and nicest home service professional I’ve ever dealt with in my 45 years. Our son flushed something down our toilet and it was extremely difficult to pinpoint what was going on. Sebastian found it pulled the toilet and fixed it. He was very honest very professional told us exactly what’s going on and fixed the issue. If it wasn’t for him, we could’ve been taken advantage of. thanks Sebastian for everything you did! Every family has different things and challenges they deal with at home, not having to worry about being taken advantage of and a huge unnecessary repair bill helped is out more then he will ever know. Kudos sir!
Steve Honaker Ii
Jan 26, 2026 Report
Sebastian did a great job. It was a bit of a tough one, but he kept at it till he got me back in service. He also provided useful tips to prevent future issues and recommendations to remove a troubling section of pipe.
Ethan Pettine
Jan 20, 2026 Report
I have never met an industry professional so respectful and genuine as Tim Southard. His attention to detail and compassion for a customer’s time (and money) is unlike any tradesman I have had service my property. Benjamin Franklin is not only punctual but honestly transparent and knowledgeable to ensure you as a customer leave confident in their work and happy with the experience. Look no further for a plumber than here.
Phillip Kelley
Jan 20, 2026 Report
Made an online appointment and was contacted the same day to have someone come in one day. Customer service was exceptional especially considering rd conditions due to recent wintery weather. The technician Jeff Gulliver was great as well with getting everything set and up and explaining what went wrong and things to look out for. Highly recommend Benjamin Franklin to anyone in the triad for their plumbing needs.
Tina Holder
Dec 20, 2025 Report
Excellent professional work. My husband was really impressed with Jeff's skills. We are so happy we decided to go with Benjamin Franklin Plumbing of the Triad to install our hot water heater.
Franchis Cook
Dec 20, 2025 Report
Sebastian from Benjamin Franklin Plumbing did an excellent job. He was punctual, professional, and took the time to clearly explain what was going on and how he would fix it. The work was done efficiently and with great attention to detail, and everything was left clean afterward. I really appreciated his honesty and friendly attitude. I would definitely recommend Sebastian and Benjamin Franklin Plumbing to others.
Ronnie Rummage
Nov 23, 2025 Report
Nick Gains did a great job on repairing our drain line. He is very thorough in evaluating and fixing the problem. He is very professional and courteous. You can be proud to have him on your team.
Mike Rose
Oct 23, 2025 Report
We had an excellent experience working with this team to install a whole-home water softener, water filter, UV light, hot water recirculation loop, and a new tankless water heater. From start to finish, they were professional, knowledgeable, and clearly committed to quality.

Nick was especially thorough, taking the time to ensure every detail was done right and that we were completely satisfied with the results. He was a pleasure to work with, as were Tripp and Adam—friendly, respectful, and clearly dedicated to making sure the job was done to a high standard.

Overall, a fantastic group of guys who genuinely care about customer satisfaction. Highly recommend!
David Barker
Sep 27, 2025 Report
Great experience with Chris replacing our old water heater recently. We had a quote from another company that was slightly less expensive, but it was clear that Chris knew his business and thought of things that the others didn't. Very happy with our service!
Alan Hall
Sep 20, 2025 Report
Jeff and the staff truly are a company who care about complete satisfaction from the beginning to the end. The staff is courteous, the work is completed by brilliant technicians and the management followed up to ensure great final results. The price was appreciated. May God continue to bless them always ???? ✨️. …
Ally Mcmahan
Aug 12, 2025 Report
Corey was awesome. Really friendly and professional. He knows his stuff and went above and beyond to not just resolve my issue but make sure I understood the plumbing in my home. I made a call after I had flushed a toilet paper holder down the toilet and he was there within the hour. I spoke with a guy named Adam when I called and he was really friendly and helpful as well. In a time when good customer service is harder and harder to find, these guys are a breath of fresh air. Highly recommend.
Robin Brown
Jul 12, 2025 Report
Chris came out to clean out a drain that was completely clogged. In his opinion he would need to use the hydro jet since it was probably grease and boy was he right. What little bit I saw a greasy black substance it was really nasty. About a week later we had a issue with no water my husband is kinda a handyman but after trying to change the switch on the tank in our store room still no water. I called Benjamin Franklin of the Triad-Chris, he was about to come out the same morning. We had a serious problem now the water tank in the store room was more than 40 years old due to the date written on it and we knew the well pump was more than 6 years since my husband bought it at Lowe's. The pump was checked and the nipple that goes into the water tubing had snapped off at and pump. Chris gave us a estimate of all the work we needed done and we agreed it would be best to have everything replaced with new. Chris and Tim came out the next day prepared to work rain or shine at 9am. They pulled the pump out of the well which was 150 ft I might add. Replaced the pump, tubing, wiring, plastic disk to hold the wiring to the tubing, water tank, 2 water filters (large and med) all new lines in the store room and put in a frost free faucet run out to the backyard. I cannot say enough about their professionalism and the timely manner they completed their work.
Neona Lloyd
Jun 15, 2025 Report
The pilot light on our hot water tank went out and Chris came out and took a look at it. I appreciated how quickly I was able to get someone over here and I especially appreciated how well Chris explained everything to me with our wonky setup we have currently and what we needed to have done. He is a very understanding, empathetic, and knowledgeable person! This was absolutely a 5-star experience.
Michelle Mills
Jun 13, 2025 Report
Benjamin Franklin plumbing has been phenomenal to work with. Every person we have had contact with (Nick, Tim, and Tripp) have been amazing; very processional and caring. They provide very timely estimates and exceptional work at a fair price. They did a large water main repair/replacement for us and we are very pleased with their work. We will be using them for future plumbing projects. We highly recommend you give them a call for any of your plumbing needs!
David
Jun 12, 2025 Report
I’ve used Benjamin Franklin Plumbing twice - once for replacing a toilet and a leaking water pressure regulator, and today to fix a leaking shutoff valve behind the fridge. Both times the service has been excellent. Today, I called them as soon as I noticed the problem, and they had someone out within a few hours.
Michael Teal
May 06, 2025 Report
Wednesday evening came home to 3 busted water lines under my home, called BF plumbing. They were there in 15 min of my call. Did the survey of damage and also found another issue with the tank. Tim Southard Quoted a VERY reasonable price and had a tech onsite first thing next morning as the repair needed parts from an already closed supply house. Chris Showed up smiling and friendly and got right to work. Gave me constant updates and checked for more leaks after he was finished. Not too mention doing all this work in a cramped and flooded crawl space...MY REPAIR IS COMPLETE. AWESOME SERVICE...AWESOME PRICE. I even have better pressure then before.
Jeff Mancini
Mar 30, 2025 Report
Quick, friendly, reasonably priced. My tech Jeff was very nice and explained everything that was needed and let me know a price before he started. Very happy with the work so far. When I need a plumber again I will be calling him.
Curtis M.
Sep 17, 2024 Report
Man, this guy was one of the best service agents I have ever dealt with unbelievable service unbelievable attitude, unbelievable professionalism and I would recommend him 155 or 60 maybe even 200% to anyone needing the service done clean fair and honest, You won’t get any better work from anyone else I guarantee you if I could have put six stars or seven stars I would have
Jelena Laehn
May 21, 2024 Report
I had an amazing experience with Benjamin Franklin Plumbing Service. Their plumber, Chris, was an absolute professional. He arrived promptly, greeted me warmly, and took the time to thoroughly explain each step of the repair process before getting started. I really appreciated his friendly and patient approach.

What impressed me the most was Chris's willingness to show me exactly what the issue was and how he planned to fix it. He not only resolved the problem efficiently but also took measures to ensure that it wouldn't happen again. The pricing was reasonable, especially considering the high-quality service and trustworthiness of the company.

Before contacting Benjamin Franklin Plumbing Service, I had a terrible experience with another company called Go Green. The so-called "service" I received was the worst I've encountered in decades. I paid an unpleasant individual to inspect the issue, and he suggested an outrageous fix involving cutting through the ceiling from the roof to deal with a simple wax seal problem in the bathroom on the lower floor. Needless to say, I'm relieved that I didn't go ahead with their proposal and instead chose Benjamin Franklin Plumbing Service.

In contrast, Chris quickly identified and resolved the problem within minutes of arriving. His expertise and professionalism were truly commendable. I couldn't be happier with the service. Thank you, Chris and Benjamin Franklin Plumbing Service!
You rock!!!