Cleaner, safer household water is the focus of everything we provide to families in Charlotte and the surrounding area. With more than 20 years of experience in water treatment, we offer licensed and insured services supported by honest recommendations and a commitment to customer satisfaction. Our free in-home water test gives homeowners an opportunity to understand their water quality before deciding on treatment. We provide several residential solutions, including whole-house filtration, comprehensive water treatment, water softeners, UV water purification, and iron filtration systems. These options are intended to address the range of concerns homeowners may encounter, from hard-water scale and damage to appliances and plumbing to iron staining, taste issues, chlorine taste and odor, and microorganism concerns. We also recognize the importance of understanding contaminants and water quality issues involving PFAS and Lake Norman-area well water.
Frank Helms is our owner and lead technician, with more than 20 years of experience and firsthand knowledge of Charlotte water. His professional background includes starting as a school plumber in Mecklenburg, and his status as a Charlotte native strengthens our local expertise. We operate as a local business rather than a franchise and provide frank, practical guidance without hidden fees or pressure sales. Our health-first approach centers on clean and safe water for family health and wellness. We serve Greater Charlotte, including Gastonia, Lake Norman, Concord, and Matthews. North Carolina services are licensed, while South Carolina installations are coordinated with local licensed plumbers. Homeowners can arrange a free in-home water test, with no obligation, and rely on our satisfaction guarantee.
Frank Helms is our owner and lead technician, with more than 20 years of experience and firsthand knowledge of Charlotte water. His professional background includes starting as a school plumber in Mecklenburg, and his status as a Charlotte native strengthens our local expertise. We operate as a local business rather than a franchise and provide frank, practical guidance without hidden fees or pressure sales. Our health-first approach centers on clean and safe water for family health and wellness. We serve Greater Charlotte, including Gastonia, Lake Norman, Concord, and Matthews. North Carolina services are licensed, while South Carolina installations are coordinated with local licensed plumbers. Homeowners can arrange a free in-home water test, with no obligation, and rely on our satisfaction guarantee.
Served areas
- Gastonia, NC, Lake Norman, NC, Concord, NC, Matthews, NC
Details
- Licensed
- Insured
Highlights and features
- Protect your family with cleaner, safer water from every tap.
- Free in-home water testing identifies what’s in your water.
- Whole-home filtration solutions address diverse household water needs.
- Over 20 years serving Charlotte families with water expertise.
- Honest advice, upfront service, and zero-pressure recommendations.
- Licensed, insured, and committed to guaranteed customer satisfaction.
Payment methods
- Cash, Debit cards, Credit cards, Mobile payments, Bank transfers
Services
We offer complimentary water testing for homeowners who want greater clarity about their residential water. The service can be particularly valuable when there are concerns involving a private well, unusual odors, changes in water quality, or possible bacterial contamination. Our team performs the initial evaluation in your home. We review the results with you so the next decision is based on actual information. 
We use reverse osmosis to provide targeted, advanced filtration for drinking water in the home. Unlike a basic filter that addresses only a few visible particles, this process sends water through a specialized membrane intended to reduce a wide range of unwanted contaminants. The result is consistent treatment at the kitchen sink, supporting daily use for drinking, cooking, coffee, ice, and food preparation. 
Water softening can make everyday household routines easier while addressing the effects of calcium and magnesium in hard water. We offer systems that help reduce faucet buildup, dish spots, stiff laundry, dry-feeling skin, and mineral accumulation within water-using equipment. We determine the appropriate solution through a free in-home water test and provide transparent pricing before installation. 
We offer whole-house water filtration for homeowners seeking a more consistent water experience throughout their property. Our service starts with an on-site water test that identifies what is present in the water. After reviewing the results, we recommend a suitable system, complete the installation professionally, and provide ongoing support when needed. 
We provide ultraviolet light water purification for homeowners seeking an added layer of protection for their water. Our UV systems target biological contaminants by using ultraviolet light to disrupt microorganisms. This service can be especially relevant when bacteria are a concern, including in homes with well water or changing water conditions. UV purification can also complement other water treatment solutions. People
Frank Helms
Owner
At Frank Water Systems, we believe better water can make a real difference in the way you live at home. Water affects more than what comes out of the tap. It affects taste, comfort, daily routines, and the overall feel of your home. That is why we built this company around a simple idea: give people honest answers, quality work, and water solutions that genuinely improve everyday life.
Reviews (1)
James & Lisa T.
Jun 21, 2026
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