Clean Roofing

I had my roof replaced in 2023 and Clean Roofing did an excellent job from sales to installation. They were very easy to work with and responsive to any questions and requests. The owner recently contacted me and asked if there were any issues or concerns, which I thought was very thoughtful. I highly recommend them.

I've used Clean Roofing on several projects. Service and quality has always been top quality. The crews are good, courteous, communicate at every step of the way. Project started and wrapped up when they said it would. They are also technically knowledgeable, this was important when we were doing a solar installation, as it was not a straight forward install, their solar group (Clean Solar), knew more than any other company we spoke to.
I would not hesitate to use them again on future projects.

[UPDATED REVIEW]
Following the initial unfortunate incident, the company's president Micah personally reached out and assured that he would oversee the roof replacement process. Although their bid was not the most economical, I chose this company over several others due to positive reviews highlighting exceptional service.

The day of the teardown proceeded seamlessly. The team arrived promptly in the morning and removed the old roof within approximately three hours. Later that afternoon, new materials were transported onto the roof in preparation for an early start the next day. Anticipating potential rain, the crew covered the roof with felt paper to prevent any water leakage into the home.The re-roofing was efficiently completed within two days, and the team executed an outstanding job.

They undoubtedly went above and beyond, even touching up paint on trim and fascia boards, as well as patching small areas of stucco to ensure the roof's optimal appearance. Throughout the process, I experienced excellent communication, decision-making autonomy, outstanding customer service, and superior workmanship quality.

I would highly recommend Clean Roofing!

[PREVIOUS REVIEW]
I wanted to replace my roof and asked for a quote, The estimator visited the property and did an review and told me that i had 2 layers of roof and he would send an updated quote in next couple of hours. I was in a hurry to get the process started so i followed up the next day when the quote was not sent. They replied back with the updated quote.

I noticed that quote still mentioned 1 layer of roof removal. I asked for the correction on thursday and followed up again on monday when i didn't get a response on Friday.

i got a response but the price changed again, i was under the impression the initial updated quote was including the price of two roof layers. I expressed my displeasure at the of me having to follow up a lot and how this process has not been good so far.

But that's when i call back and had person yell at me, accusing me that i called off work hours and was expecting a response over the weekend. I never called that company or any person in that company but only have incoming calls. But the experience of person from a company yell at you because i expressed that i was having a bad experience in communication is a first me. All this before signing a contract, think of what you can expect after signing the contract. This should tell you of what kinds customer service you can expect from this company.

They are arrogant, non responsive and really difficult to work with. From my experience I would not work with this company, and advice other to do the same.

We had an outstanding experience with Clean Roofing from start to finish. Roofing projects can be disruptive and messy by nature, but this team truly lives up to their name.

A huge shoutout to the crew: Magdaleno, Erick, Luis, Rolando, Jordy, and Sergy, who were exceptional every step of the way. Their communication was clear, consistent, and proactive. We always knew what to expect each day, and any questions we had were answered quickly and thoughtfully.

Scheduling was seamless, and they stayed true to their timeline, which we really appreciated. Even more impressive was their follow-through, every detail was handled with care, and nothing felt rushed or overlooked.

What really set them apart was how clean and respectful they were of our home throughout the process. Roofing is inherently messy, but this crew went above and beyond to keep everything as tidy as possible each day. It made a huge difference for our family.

If you're looking for a team that is professional, reliable, and truly takes pride in their work, Clean Roofing is the one. We couldnt recommend them more highly.

Perfect!

Clean Roofing, led by Jose and his crew, and project lead Miguel, did an excellent job installing a new roof, gutters and gutter covers, and roof jack. The work was professional, on time, and I would highly recommend Clean Roofing for any roofing project. They kept me fully informed, were tidy and cleaned up, and the entire roof appearance is beautiful. Thank you very much Clean Roofing.

I was researching solar and reroofing options and even though I did not choose to work with this company in the end, I felt I had to give them good reviews for their help along the process. I had to get many quotes to understand the market and my options so I had to turn down all but 1 company in the end. But I do appreciate the information provided by Art Balaoro. Email communication is quick, clear, and informative. Answered my questions on roofing to work with a solar system for me and was very professional and patient. I think they would've been a solid choice too. I decided to work with a local family-owned roofer whose owner is the roofer and came in person.

I used Clean Roof to reroof my house. The finished roof looks amazing and I appreciate the team's recommendation of the color and style, which looks great.

However, there are a few issues that don't make this a 100% satisfaction:

Project Oversight: I found myself needing to be much more involved than I anticipated to ensure things were done properly. I had to follow up frequently to confirm broken rafters and framing would be replaced and painted. I also wasn't aware I needed to provide paint until the last minute, which forced me to take time off work to purchase it.

Garage Door Opener: Since midway through the project, my garage door opener has lost power. The worker lead kindly helped troubleshoot and found a few staples in the wiring, but the issue still isn't resolved. Later I have to hire an electrician for 3 hours to finally identify the problem cable that was hit by roof staples. The project manager just kept saying "The wiring is not up to the code", indicating it was not their fault that the wire was there. How surprised that they were to find a 60 years old house in bay area that's not up to the code!

Skylight Debris: Some debris fell through the skylight opening when it was removed and was never cleaned up. I had to clean up by myself later.

Rotten Wood Replacement Cost: The charge for replacing rotten wood ended up being much higher than I expected. When comparing bids, I was told it would typically be under $1,000, but this turned out to be nearly 10% of the total cost. (however they denied this is never the case)

Considering the total price is 6K more than another Master Elite installer's quote, I have higher expectation.

Micah is very professional and very nice. He did inspection for my roof. It a relatively new roof, and Micah were able to find many issues or improperly installation issues. Very professional.

Quick and quality service - David, Juan and Pedro did a great job, were respectful of the property, and finished on time. Thank you!

Terrific experience with Micah and his crew. Presentation was very clear in terms of costs and services. Micah was very involved with the project and even with a few hiccups due to the age and eccentricities of our home, they were all handled quickly and efficiently. The crew was pleasant to work with and did a terrific job from the roofing and gutters to replacing the dry rot and skylights. We highly recommend Clean Roofing.